HELP! Carnival WON'T honor Early Saver reduction!!

[Alliezona09]

I am looking at the Carnival fare checker http://www.carnival.com/bookingengine/fareviewer

 

I am a 9B on Miracle Aug 20 2013

 

It says $3058 ... add $301.94 in tax = 3359.94

 

I paid $3416

 

Is the $3416 to total amount WITH taxes and fees? Because if it is then you would subtract the taxes & fees of $301.94 if that's what they still are and you would get $3114.06 which is still higher than what you paid for the cabin only no taxes or government fees~ that's the only thing I can come up with as to why you aren't getting the reduction~

 

You only check the cabin fare BEFORE taxes and fees~ ie you are looking at the $3058 amount only!

[Gemynii]

A $57 price drop is definitely something to fight for IF you are eligible for it. I actually put up a fight for a $20 price drop that they denied. :o

 

Of course since I had booked online myself, I was able to talk to Carnival myself. After talking to a Guest Solutions Specialist several times and being informed that they couldn't even see my replies to the denial on their end, I was told to re-submit the Price Protection form and to send an email to guestadmin @ Carnival . com (no spaces). I sent in the PP form and sent the email with a screenshot of the original FareViewer (by the time they denied me Early Saver was no longer available), a screenshot of the original PP form I sent and a screenshot of the PP form I had just submitted. They ended up giving me a $70 credit instead of the $20 I had applied for. Maybe the ended up seeing more of a drop than I did.

 

See if your TA is able to do any of what I did above. It may not help, but you never know.

[firefly333]

Is the $3416 to total amount WITH taxes and fees? Because if it is then you would subtract the taxes & fees of $301.94 if that's what they still are and you would get $3114.06 which is still higher than what you paid for the cabin only no taxes or government fees~ that's the only thing I can come up with as to why you aren't getting the reduction~

 

You only check the cabin fare BEFORE taxes and fees~ ie you are looking at the $3058 amount only!

 

OP the fact you are adding in taxes and fees indicates you dont completely understand how the link works...

 

You dont add them in when you are comparing.. its fare vs fare, you dont count the add on taxes and fees which may go up or down and if down Carnival gives that back once onboard.

 

So its clear you are not coming up with the correct number to compare to start with .. who knows?? we dont

 

fareviewer link does not includes fees and taxes either.

[Rachel83706]

What do you mean when you say "it's a regular rate" that you're matching to??? Is it FunSaver (by any chance)? Is it Past Guest rate with Upgrades included? Is i the Early Saver rate?

 

ken

 

I was answering someone else's question! She asked if it was a past guest or a senior rate etc..

 

I've been saying since te original post it is EARLY SAVER

[Rachel83706]

OP the fact you are adding in taxes and fees indicates you dont completely understand how the link works...

 

You dont add them in when you are comparing.. its fare vs fare, you dont count the add on taxes and fees which may go up or down and if down Carnival gives that back once onboard.

 

So its clear you are not coming up with the correct number to compare to start with .. who knows?? we dont

 

fareviewer link does not includes fees and taxes either.

 

Yes I do know that ... but every time I mention the base rate that I am seeing someone comes back and tells me I have to add tax. :rolleyes: So I mentioned tax to appease them

 

Look, I was comparing the base rate! It was $3116 now it is $3058 ... taxes have stayed the same

 

I don't know how to answer everyone's question in a way that will appease everyone!

 

I do appreciate all the help, but this is getting more frustrating! :eek:

[Legend]

I am looking at the Carnival fare checker http://www.carnival.com/bookingengine/fareviewer

 

I am a 9B on Miracle Aug 20 2013

 

It says $3058 ... add $301.94 in tax = 3359.94

 

I paid $3416

 

 

You are off by $100. The total today is 3459.94 which is more than you paid so there is no claim.

[Ken076]

I was answering someone else's question! She asked if it was a past guest or a senior rate etc..

 

I've been saying since te original post it is EARLY SAVER

 

In your original post you indicate that you're booked Early Saver but you don't specifically indic ate there or in subsequent posts what rate you're price-matching to - then you refer to it as a "regular rate" which doesn't mean anything. So you can see that this is confusing (to me).

 

Hopefully you're aware that as Early Saver you're entitled to price drops in ANY of the promo rates (Past Guest, Resident, 55+, mILITARY....) that you're normally eligible to book - that's the reason for the questions.

 

 

Good Luck and let us know your results.

 

ken

[VickiD59]

I have a headache :rolleyes: but yes, please let us know the results.

[bigman01]

You are off by $100. The total today is 3459.94 which is more than you paid so there is no claim.

 

Her totals are correct - Fare Viewer does indeed show a 9B, on Aug. 20, 2013, for two people as 3058.00 + 301.94 for a total of 3359.94. I just checked Fare Viewer, and it does show this price, so there should be no question as to whether or not she's entitled to this adjustment, if she is definitely booked Early Saver.

 

The only possible problem is that her TA did not book it as Early Saver, as Ken mentioned. She needs to do some checking and find out definitely was she booked with the Early Saver rate.

[Redsfan]

well you asked the question and many have helped so suck it up butter cup LOL..:D:D

 

As far as I can tell there are only 4 Premium Balcony cabins on this boat that have occupancy for 2. Verandah and Panorama. If I do a Mock Booking to book one of these they are not coming up at all. That tells me they are sold out, and perhaps another type of Balcony category is coming up for you? Do a search they come up as Extended Balcony...if you do a booking on Carnival and search for Premium it only comes up with Extended cabins...that is a difft category, thus no price match....

[Redsfan]

Her totals are correct - Fare Viewer does indeed show a 9B, on Aug. 20, 2013, for two people as 3058.00 + 301.94 for a total of 3359.94. I just checked Fare Viewer, and it does show this price, so there should be no question as to whether or not she's entitled to this adjustment, if she is definitely booked Early Saver.

 

The only possible problem is that her TA did not book it as Early Saver, as Ken mentioned. She needs to do some checking and find out definitely was she booked with the Early Saver rate.

 

perhaps so, but do a booking on their site and you will see there are no Premium Balcony cabins available 9 in 9B....perhaps the fare viewer is not so fair?

[alreadypacked]

Yes, in a 9B cabin not all premium balconies are 9B ... I didn't know that at first either and I had originally thought the price dropped a lot more! :D

 

I am tired of explaining!!

I appreciate everyone's help but you have to read what I wrote:

 

I AM EARLY SAVOR 9B cabin 7299 to Alaska Aug 20 2013

 

I am on the fare-checker page looking at EARLY SAVER 9B cabin. I can't do a mock booking today (I did a few days ago) because the cabins they are giving me under premium balcony are not 9B ...

 

I have documented everything with screen shot

 

I will let you guys know when I talk to someone :)

 

OP, I am guessing that you've rounded the $3416 that you paid up from $3415.94.

 

Since you've already told us that the tax amount was 301.94, if we subtract that amount from $3415.94, we are left with a cruise fare of $3114.00.

 

I did the fareviewer and also came up with $3058.00 for a 9B cabin for 2 people at the early saver rate (Again, tax amount not included in this figure).

 

$3114.00 minus $3058.00 is $56.00

 

You are correct.

 

Carnival should either reduce your price (or give OBC) in the amount of $56.00.

 

Perhaps your TA is incorrectly filling out the form. Or maybe the TA disagrees with the reduction in her commission that will result if Carnival awards you the price drop.

[bigman01]

In your original post you indicate that you're booked Early Saver but you don't specifically indic ate there or in subsequent posts what rate you're price-matching to - then you refer to it as a "regular rate" which doesn't mean anything. So you can see that this is confusing (to me).

 

Hopefully you're aware that as Early Saver you're entitled to price drops in ANY of the promo rates (Past Guest, Resident, 55+, mILITARY....) that you're normally eligible to book - that's the reason for the questions.

 

 

Good Luck and let us know your results.

 

ken

 

Also, Ken, keep in mind that no matter what rate she is booked at, if she did pay the amount she says (and I have no reason to question how much she paid - she would know), ALL rates qualify for a rate reduction if the price drops PRIOR to final payment due date.

 

In my opinion, if the facts are correct about how much she paid, she is entitled to a price reduction.

[kona_wahine]

I'm about ready to pay the $57 myself! :p

[old sole]

OP, I am guessing that you've rounded the $3416 that you paid up from $3415.94.

 

Since you've already told us that the tax amount was 301.94, if we subtract that amount from $3415.94, we are left with a cruise fare of $3114.00.

 

I did the fareviewer and also came up with $3058.00 for a 9B cabin for 2 people at the early saver rate (Again, tax amount not included in this figure).

 

$3114.00 minus $3058.00 is $56.00

 

You are correct.

 

Carnival should either reduce your price (or give OBC) in the amount of $56.00.

 

Perhaps your TA is incorrectly filling out the form. Or maybe the TA disagrees with the reduction in her commission that will result if Carnival awards you the price drop.

 

Also, Ken, keep in mind that no matter what rate she is booked at, if she did pay the amount she says (and I have no reason to question how much she paid - she would know), ALL rates qualify for a rate reduction if the price drops PRIOR to final payment due date.

 

In my opinion, if the facts are correct about how much she paid, she is entitled to a price reduction.

 

FINALLY, correct info being posted. OP is correct. My hunch is that the TA is unwilling to put in for the fare reduction or is clueless as to how to submit it.

[bigman01]

perhaps so, but do a booking on their site and you will see there are no Premium Balcony cabins available 9 in 9B....perhaps the fare viewer is not so fair?

 

 

I'm showing cabin #7258 as available - I'm assuming that's a Cat 9B - the room is not any larger than a regular balcony room, but the balcony itself is quite a bit bigger, so I'm wondering if it's considered a 9B, which would be why 9B is showing as available on Fare Viewer?

[Redsfan]

call me crazy PEEPS but are any of you doing a booking for the OP? It does not look like there are any 9B cabins left, and they only have what looks like 4 in her category on board. Even checking Fare Viewer there are NO 9B's left....

[Redsfan]

I'm showing cabin #7258 as available - I'm assuming that's a Cat 9B - the room is not any larger than a regular balcony room, but the balcony itself is quite a bit bigger, so I'm wondering if it's considered a 9B, which would be why 9B is showing as available on Fare Viewer?

 

where do you see 9B on Fare Viewer? I only see 8's...and a 7

[bigman01]

FINALLY, correct info being posted. OP is correct. My hunch is that the TA is unwilling to put in for the fare reduction or is clueless as to how to submit it.

 

 

My advice to the OP would be to get on the phone with her TA and Carnival, and have a 3 way call to discuss this. From all the facts we've been able to figure out, she should be entitled to the price reduction, and she needs to find out why she's not getting it.

 

Everything I have seen definitely indicates that you are correct - either the TA isn't submitting it right, or simply doesn't want to reduce the fair (and the commission). A 3 way phone call with Carnival should provide some answers.

[Redsfan]

I'm showing cabin #7258 as available - I'm assuming that's a Cat 9B - the room is not any larger than a regular balcony room, but the balcony itself is quite a bit bigger, so I'm wondering if it's considered a 9B, which would be why 9B is showing as available on Fare Viewer?

 

7258 is an 8K Extended Balcony....

[wiskt]

I am looking at the Carnival fare checker http://www.carnival.com/bookingengine/fareviewer

 

I am a 9B on Miracle Aug 20 2013

 

It says $3058 ... add $301.94 in tax = 3359.94

 

I paid $3416

 

 

 

 

The amount you see on the fareviewer is before the taxes and port charges are included.

 

So match it to your CRUISE RATE you paid and if it os the same category AND you for sure did book as EARLY SAVER it should be honored. I'm wondering if your TA did not book you as early saver?

[alreadypacked]

Additionally, I just did a fake booking on the Carnival site for cabin 6277, which I verified on the deck plan as being a 9B. The cruise fare was $3058.00 plus the tax amount of $301.94, for a total of $3359.94.

 

Unfortunately when doing a fake booking on the Carnival site, they no longer show you the category of the room number you select. There is merely a description (Premium balcony, Extended balcony etc.). I always have the deck plan open in another window and look back and forth.

[alreadypacked]

My advice to the OP would be to get on the phone with her TA and Carnival, and have a 3 way call to discuss this. From all the facts we've been able to figure out, she should be entitled to the price reduction, and she needs to find out why she's not getting it.

 

Everything I have seen definitely indicates that you are correct - either the TA isn't submitting it right, or simply doesn't want to reduce the fair (and the commission). A 3 way phone call with Carnival should provide some answers.

 

Great suggestion!:)

[bigman01]

where do you see 9B on Fare Viewer? I only see 8's...and a 7

 

 

Interesting, since my last post, 9Bs have disappeared from Fare Viewer. All I'm seeing now too is Cat 8s and the one 7A.

[kicia]

You are coming up with the correct figures. A 9B cabin on Aug. 20, 2013 on the Miracle is currently $1529 per person under the ES rate for a total of $3058.00 plus 301.94 in fees, etc. for a total of $3661.88 for two people. The rate you are comparing to should be the $3058 number. Using these figures it looks like you should be due a refund, or rather a reduction of the final payment since that has not been made yet.

 

The question I have for your TA is why didn't she book you as Early Saver under the group rate? Any cabin a person wants to book can be included in the "group" even if it wasn't part of the original allocation. Under the group rules people can book any "group" rate and it can be ES, senior, past guest, military, etc. If the original allocation only included insides, ocean views, and balconies, for example, and someone wants a 9B or a suite, that can be added in. Maybe you are booked as ES under the group and the TA doesn't even realize that. The group ES rates are a little higher than individual ES rates. You really need to get the code you were booked under from the TA.

 

There are 3 9B cabins still showing - both on deck 8 and one on deck 6.