Jenn31708 Posted November 8, 2012 #1 Share Posted November 8, 2012 I'm sure I'm not the only one that got this. I think it's completely unnecessary that RCI felt they had to send it out at all. Opinions? Should they have apologized for mailing new brochures last week? Dear Jennifer, On behalf of my shipboard and shoreside colleagues, I would like to express our heartfelt concern for everyone who has been affected by Hurricane Sandy. Here in South Florida, where our company is headquartered, we have first-hand experience with powerful storms and understand their terrible effects. Our thoughts and prayers are with the people in the Northeast United States who are recovering and rebuilding right now. We would like to wish you, your friends and your loved ones well. Prior to this devastating event, we had mailed a brochure to valued guests like you, promoting our year-end specials and inviting you to give the gift of a cruise this holiday season. We could not foresee that the timeline of this mailing would result in it arriving in Northeast households immediately after the storm and for that we do apologize. If you and yours stayed safe during the storm and its aftermath, may you remain so. And if you have suffered losses, the sympathies of all of us at Royal Caribbean International are with you. With Thanksgiving just a few weeks away, may we all give thanks for our families, friends and their well-being and offer our thoughts and prayers for those who may face a difficult recovery. Adam Goldstein Link to comment Share on other sites More sharing options...
reney313 Posted November 8, 2012 #2 Share Posted November 8, 2012 Interesting. That tells me people called to complain at the "callousness" of companies who could not have foretold the timing...I'm sure the brochures were planned months ahead of time and were sent, unfortunately, just prior to the Hurricane. I agree, they should not have to apologize, and I do assume everyone who was sent the brochure that were in "impacted" zip codes and had an email address on file received the same apology. Link to comment Share on other sites More sharing options...
Jenn31708 Posted November 8, 2012 Author #3 Share Posted November 8, 2012 Interesting. That tells me people called to complain at the "callousness" of companies who could not have foretold the timing...I'm sure the brochures were planned months ahead of time and were sent, unfortunately, just prior to the Hurricane. I agree, they should not have to apologize, and I do assume everyone who was sent the brochure that were in "impacted" zip codes and had an email address on file received the same apology. I figured I got this because I'm in NY. Luckily, we had no damage at all from the storm. But even if we had, I don't see how this brochure could be seen as offensive. Link to comment Share on other sites More sharing options...
reallyitsmema Posted November 8, 2012 #4 Share Posted November 8, 2012 My DH and I each got an email tonight. We are in Massachusetts. Link to comment Share on other sites More sharing options...
Needzavacation Posted November 8, 2012 #5 Share Posted November 8, 2012 We received it in Dallas. We live in a politically correct world... Link to comment Share on other sites More sharing options...
CRUIS4ME Posted November 8, 2012 #6 Share Posted November 8, 2012 Why do people have to take a cynical view of a gesture from a company acknowledging bad timing of a marketing campaign in the light of a disaster? Give the company credit! It was a gesture of good will. That's all! Link to comment Share on other sites More sharing options...
SPacificbound Posted November 8, 2012 #7 Share Posted November 8, 2012 There were probably complaints. Maybe some thought they were targeted. Whatever, it was a nice e-mail letter. Link to comment Share on other sites More sharing options...
celie1110 Posted November 8, 2012 #8 Share Posted November 8, 2012 I just received that email. I never received a brochure from Royal. Even if I did I wouldn't have found it offensive. Link to comment Share on other sites More sharing options...
luvscruising2007 Posted November 8, 2012 #9 Share Posted November 8, 2012 I just read the e-mail. And my first reaction was that someone complained. I see no need for RC to apologize but it was a nice gesture. Link to comment Share on other sites More sharing options...
Jenn31708 Posted November 8, 2012 Author #10 Share Posted November 8, 2012 Why do people have to take a cynical view of a gesture from a company acknowledging bad timing of a marketing campaign in the light of a disaster? Give the company credit!It was a gesture of good will. That's all! Where do you see anyone being cynical? No one attacked RCI. We all said it was a nice letter and that the timing wasn't offensive. Link to comment Share on other sites More sharing options...
HaileyJordan Posted November 8, 2012 #11 Share Posted November 8, 2012 hey Jenn...I am on Long Island too. Do u have power? We have not had it in 10 days. And now this Nor Easter today....this is crazy! Hope you are safe, so many people lost everything! My cruise cant come soon enough!!! Link to comment Share on other sites More sharing options...
Jenn31708 Posted November 8, 2012 Author #12 Share Posted November 8, 2012 hey Jenn...I am on Long Island too. Do u have power? We have not had it in 10 days. And now this Nor Easter today....this is crazy! Hope you are safe, so many people lost everything! My cruise cant come soon enough!!! Luckily we never lost power at all. I have friends that lost everything, their homes, all their belongings and their cars. That sucks that you haven't gotten your power back. I heard LIPA say they're hoping for the majority of people to have power back by tomorrow night. I'm crossing my fingers for you! Link to comment Share on other sites More sharing options...
johneeo Posted November 8, 2012 #13 Share Posted November 8, 2012 Geez, I didn't get a brochure or email from RCI. Now I am offended.:rolleyes: Link to comment Share on other sites More sharing options...
Jenn31708 Posted November 8, 2012 Author #14 Share Posted November 8, 2012 Geez, I didn't get a brochure or email from RCI. Now I am offended.:rolleyes: I got the e-mail but I never got the brochure. Who can I complain to about that? :p Link to comment Share on other sites More sharing options...
jakenashleysmom Posted November 8, 2012 #15 Share Posted November 8, 2012 I found it offensive that someone actually had the gaul to complain about it. What are they looking for a free cruise? and yes, I did receive one and instantly thought, what the heck is this about? Somebody complained. ridiculous. Link to comment Share on other sites More sharing options...
thegima Posted November 8, 2012 #16 Share Posted November 8, 2012 Maybe it wasn't from actual complaints and just someone with a brain in RC's marketing department. Once they realized those brochures would be arriving right after the hurricane hit they may have thought this would be the right thing to do. Of course they were playing CYA for all the people that had nothing better to do than call and complain but I highly doubt that was their motive. Trust me though, living in FL and having been through a bunch of hurricanes.. receiving a piece of mail with "year end sales" is at the bottom of your list when your roof is laying in your backyard. Link to comment Share on other sites More sharing options...
71Corvette Posted November 8, 2012 #17 Share Posted November 8, 2012 When I first read it I also figured someone made a complaint. I thought it was a nice gesture on RCL's part. Now if only they would double those discounts to demonstrate just how much they care! Link to comment Share on other sites More sharing options...
mandaleigh Posted November 8, 2012 #18 Share Posted November 8, 2012 Email but no brochure. I am in northern Maine, no Sandy here. Link to comment Share on other sites More sharing options...
Sharon I Posted November 8, 2012 #19 Share Posted November 8, 2012 We got both and do think that RCCL is sincere. I just remember all the help they gave to Haiti when they got hit with s storm. It is just a random act of kindness. I do believe this. Sharon I Link to comment Share on other sites More sharing options...
3CatsInMA Posted November 8, 2012 #20 Share Posted November 8, 2012 I'm offended that I did not receive a brochure!:rolleyes:;) Link to comment Share on other sites More sharing options...
Leslie K Posted November 8, 2012 #21 Share Posted November 8, 2012 I'm offended that someone would complain about receiving a brochure at the same time of the storm. These campaigns are planned well in advance. I got lots of mail during the storm/recovery period. I'm not complaining to companies. I am getting tired of all the emails from every bank, credit company, etc. with their sympathy and offers of help - of course at a cost. Link to comment Share on other sites More sharing options...
Jacru Posted November 8, 2012 #22 Share Posted November 8, 2012 I found it offensive that someone actually had the gaul to complain about it. What are they looking for a free cruise? and yes, I did receive one and instantly thought, what the heck is this about? Somebody complained. ridiculous. How do you know that someone complained? Never ceases to amaze me that so many people will make an assumption and follow it up with a conclusion. Link to comment Share on other sites More sharing options...
silvermcs Posted November 8, 2012 #23 Share Posted November 8, 2012 Adam is a class act! I think he did the right thing, even if not necessary. That is what makes him a classy guy running a thoughtful company. Link to comment Share on other sites More sharing options...
jakenashleysmom Posted November 8, 2012 #24 Share Posted November 8, 2012 Not for nothing, but if you actually GOT the brochure that means that a. you actually still HAVE a mailbox that did not get swept away by the storm. b. you still have mail service. c. you are not in a shelter and are able to get your mail. I would think these things are things to be thankful for, not to complain about. :D Link to comment Share on other sites More sharing options...
ctcruiser1721 Posted November 8, 2012 #25 Share Posted November 8, 2012 Didn't get the email. Didn't get the brochure. Live 40 minutes outside the city. Still have many neighbors without power... Link to comment Share on other sites More sharing options...
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