39august Posted February 3, 2013 #1 Share Posted February 3, 2013 Serched but couldn't find. Is Adam Goldstein's e-mail agoldstein@rccl. com, please? Just off Indy and neither Guest Relations nor the concierge knew that luggage valet is complimentary for suite pax. They all insisted that it was not and wanted to charge us the usual $20 pp. We opted out. But this needs to be corrected for future suite pax. Link to comment Share on other sites More sharing options...
Clarea Posted February 3, 2013 #2 Share Posted February 3, 2013 Serched but couldn't find. Is Adam Goldstein's e-mail agoldstein@rccl. com, please? Just off Indy and neither Guest Relations nor the concierge knew that luggage valet is complimentary for suite pax. They all insisted that it was not and wanted to charge us the usual $20 pp. We opted out. But this needs to be corrected for future suite pax. Yes, that is the email address I've seen posted here. Link to comment Share on other sites More sharing options...
sharod Posted February 3, 2013 #3 Share Posted February 3, 2013 Yes, that is the one that I have used when I had an issue that couldn't be resolved. Link to comment Share on other sites More sharing options...
cruisenfever Posted February 3, 2013 #4 Share Posted February 3, 2013 Serched but couldn't find. Is Adam Goldstein's e-mail agoldstein@rccl. com, please? Just off Indy and neither Guest Relations nor the concierge knew that luggage valet is complimentary for suite pax. They all insisted that it was not and wanted to charge us the usual $20 pp. We opted out. But this needs to be corrected for future suite pax. Don't feel bad. On our recent b2b on Freedom, Willie, the Concierge, had no idea that it was complimentary for PC Members. :eek: Link to comment Share on other sites More sharing options...
Villagemdu Posted February 3, 2013 #5 Share Posted February 3, 2013 Don't feel bad. On our recent b2b on Freedom, Willie, the Concierge, had no idea that it was complimentary for PC Members. :eek: We did not know about it until Willie told us on our last FOS cruise in Sept. Thank you for spreading the word.:) Link to comment Share on other sites More sharing options...
cruisenfever Posted February 3, 2013 #6 Share Posted February 3, 2013 We did not know about it until Willie told us on our last FOS cruise in Sept. Thank you for spreading the word.:) Our b2b on Freedom was the end of December. He knew that suite guests got complimentary Luggage Valet he didn't know that PC Members also got it. He actually made a copy of my letter that PC Members received in November of 2011 listing all the "new" benefits. Link to comment Share on other sites More sharing options...
grand isle joe Posted February 3, 2013 #7 Share Posted February 3, 2013 Do you REALLY think he reads his E-mails???? Hey, I gotta bridge to sell you....;):D Link to comment Share on other sites More sharing options...
setsail Posted February 3, 2013 #8 Share Posted February 3, 2013 Do you REALLY think he reads his E-mails???? Hey, I gotta bridge to sell you....;):D Of course he does, all of the ones his staff forwards to him to answer:p Link to comment Share on other sites More sharing options...
cruisenfever Posted February 3, 2013 #9 Share Posted February 3, 2013 Of course he does, all of the ones his staff forwards to him to answer:p Yep, I can confirm this.:D He is a man of very few words, but he does answer. Link to comment Share on other sites More sharing options...
smoosh21 Posted February 3, 2013 #10 Share Posted February 3, 2013 Of course he does, all of the ones his staff forwards to him to answer:p I can tell you that his staff also Cuts and Pastes their answers into the email responses. Several of us on our upcoming TA have gotten the same exact letter back from different staff members, all telling us how he personally asked them to work on our issue. Link to comment Share on other sites More sharing options...
ChipLondon Posted February 3, 2013 #11 Share Posted February 3, 2013 And on occassions he will also make phone calls, rare YES but it has happened :D Yep, I can confirm this.:D He is a man of very few words, but he does answer. Link to comment Share on other sites More sharing options...
Scotty G Posted February 3, 2013 #12 Share Posted February 3, 2013 Yep, I can confirm this.:D He is a man of very few words, but he does answer. I agree. Twice he has responded almost immediately by email (once on a weekend) and both were followed up by a call from his senior staff in a few days! His responses were not brief but were to the point. Both of these were praise for staff and a request for recognition of service to RCI guests. Link to comment Share on other sites More sharing options...
cruisnseas Posted February 4, 2013 #13 Share Posted February 4, 2013 He is much more likely to respond directly to praise than criticism. Why? He typically does not have time to research an issue but can forward on praise quickly. Link to comment Share on other sites More sharing options...
matj2000 Posted February 4, 2013 #14 Share Posted February 4, 2013 I tried to write him last year to complain because I did not receive ice in my cabin on night 3 of my cruise. Link to comment Share on other sites More sharing options...
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