Parramatta Posted July 13, 2014 #1 Share Posted July 13, 2014 Hi Does anybody know if they are doing maintenance or if it is the sale, I am finding I can't get into my courtesy hold and I need to pay the deposit today. Am in Australia so I can't ring up as it is Sunday here.. Thanks for any advice. Link to comment Share on other sites More sharing options...
Ourely Posted July 13, 2014 #2 Share Posted July 13, 2014 Hi I am in the UK and have been trying to access my reservation this morning. I keep getting a message to say that they are unable to deal with my request at the moment. My upcoming reservation has disappeared although my previous sailings still show. I am hoping it is maintenance of their site and that it will be resolved shortly. From reading CC it seems that RCI have a lot of work to do on their site to bring it up to scratch! Link to comment Share on other sites More sharing options...
Miamia65 Posted July 13, 2014 #3 Share Posted July 13, 2014 Yes I am having problems as well, site is really slow and then won't go past the screen where you select number of passengers!!! Link to comment Share on other sites More sharing options...
sandancer Posted July 13, 2014 #4 Share Posted July 13, 2014 Again in the UK, our reservation has disappeared. It is saying we have no active reservations. We are booked on the Anthem and dining has just opened up. If they are doing maintenance then there is no announcement on the website to that effect. Link to comment Share on other sites More sharing options...
Scotland01 Posted July 13, 2014 #5 Share Posted July 13, 2014 Managed to access my reservation okay. In Scotland and still in UK!!!!!!! Link to comment Share on other sites More sharing options...
sandancer Posted July 13, 2014 #6 Share Posted July 13, 2014 Just called RCL UK and was informed that all their systems are down until later today. No way to check any reservations or make new bookings. So Scotland01 you seem to have crept in under the wire LOL. Link to comment Share on other sites More sharing options...
Parramatta Posted July 13, 2014 Author #7 Share Posted July 13, 2014 Thanks for the info, in Australia Royal Caribbean is not open at all on a Sunday at all (it's 7.15pm here) so I could not ring. I am wondering if I will lose my courtesy hold because I can't get onto the site to my deposit. Was waiting for DH to get home from work to check what I had put a hold on after he went to work this morning. Oh well see what happens.:confused: Link to comment Share on other sites More sharing options...
Ourely Posted July 13, 2014 #8 Share Posted July 13, 2014 Just called RCL UK and was informed that all their systems are down until later today. No way to check any reservations or make new bookings. So Scotland01 you seem to have crept in under the wire LOL. Thanks sandancer, I'll get on with the rest of my day now rather than keep checking their site! Link to comment Share on other sites More sharing options...
Rare NorbertsNiece Posted July 13, 2014 #9 Share Posted July 13, 2014 How to ruin a weekend!! Obsessive checking of entertainment options for Oasis in Europe has to be put on hold now..... my current reservations have vanished as well and now I can't even get into 'My Cruises'..... Link to comment Share on other sites More sharing options...
molly361 Posted July 13, 2014 #10 Share Posted July 13, 2014 They usually do system maintenance on the weekends. I can't get into it here in the US either. Link to comment Share on other sites More sharing options...
bouhunter Posted July 13, 2014 #11 Share Posted July 13, 2014 They usually do system maintenance on the weekends. I can't get into it here in the US either. People are off work, thinking about booking cruises and buying excursions etc. Only RCCL would have a never ending ongoing policy of screwing up their website then. What's really amazing is, it's EVERY weekend. We frequent airline and hotel websites regularly and NONE of them have a regular schedule of almost shutting down their websites.......:rolleyes: Link to comment Share on other sites More sharing options...
Pete B Posted July 13, 2014 #12 Share Posted July 13, 2014 HiI am in the UK and have been trying to access my reservation this morning. I keep getting a message to say that they are unable to deal with my request at the moment. My upcoming reservation has disappeared although my previous sailings still show. I am hoping it is maintenance of their site and that it will be resolved shortly. From reading CC it seems that RCI have a lot of work to do on their site to bring it up to scratch! Yep, me too. Link to comment Share on other sites More sharing options...
Cordine Posted July 13, 2014 #13 Share Posted July 13, 2014 i'm from the Netherland and i am getting the message that royal caribbean is on vacation. That's my "normal" message when they are updating the website. Link to comment Share on other sites More sharing options...
Rare NorbertsNiece Posted July 13, 2014 #14 Share Posted July 13, 2014 (edited) Ooooh this is different..... got transferred to the .com site..... at least here there is an error message : ! We are currently unable to access your reservations. Please try again later. Edited July 13, 2014 by NorbertsNiece Link to comment Share on other sites More sharing options...
sunrise314 Posted July 13, 2014 #15 Share Posted July 13, 2014 I called them very early this morning like 2 am St Louis time. Its down due to maintenance issues and stated that it would be up at 7 est time. I'm really hoping to see some prices for the 2015 sailing of oasis drop!! Wishful thinking I'm curious to see how the prices after the sale are going to be.. Link to comment Share on other sites More sharing options...
sunrise314 Posted July 13, 2014 #16 Share Posted July 13, 2014 Good news its up everyone just checked!! Have a great day cc on my way to work!! Link to comment Share on other sites More sharing options...
TeamH Posted July 13, 2014 #17 Share Posted July 13, 2014 Good news its up everyone just checked!! Have a great day cc on my way to work!! Thanks! Was worried when my booking disappeared. Link to comment Share on other sites More sharing options...
Rare NorbertsNiece Posted July 13, 2014 #18 Share Posted July 13, 2014 Back to normal here..... still can't book entertainment even though the different events are described. Was hoping that this was the reason the systems were down.... that they were loading the dates in..... talking September here for Oasis when post dry dock are already booking.... Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted July 13, 2014 #19 Share Posted July 13, 2014 Normal Sunday maintenance. Link to comment Share on other sites More sharing options...
Hampi10 Posted July 13, 2014 #20 Share Posted July 13, 2014 That the every Sunday Maintenance morning at US ET Link to comment Share on other sites More sharing options...
Ourely Posted July 13, 2014 #21 Share Posted July 13, 2014 Back to normal here..... still can't book entertainment even though the different events are described. Was hoping that this was the reason the systems were down.... that they were loading the dates in..... talking September here for Oasis when post dry dock are already booking.... Exactly why I was checking in today! So frustrating: I have been checking morning and evening, hoping to be able to reserve shows. Link to comment Share on other sites More sharing options...
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