P&O Cancelling speciality reservations

[hooked cruiser]

I have just received a telephone call from P&O customer services informing me that my reservation I made for the East Restaurant on a forthcoming cruise has been cancelled as it is overbooked.

On explaining that I made this reservation 3 months ago (and paid for it) it was unacceptable that they cancel it with less than 2 weeks notice. (It is also our anniversary hence the reservation in the first place.)

I am now awaiting a further call after I stated that this was not acceptable and they are now making further enquiries ????

[PORT ROYAL]

I have just received a telephone call from P&O customer services informing me that my reservation I made for the East Restaurant on a forthcoming cruise has been cancelled as it is overbooked.

On explaining that I made this reservation 3 months ago (and paid for it) it was unacceptable that they cancel it with less than 2 weeks notice. (It is also our anniversary hence the reservation in the first place.)

I am now awaiting a further call after I stated that this was not acceptable and they are now making further enquiries ????[/quote

 

Either you will retain East or be offered White's at no extra charge;)

[P&O Lynn Knickers]

I stated that this was not acceptable

 

Very disapointing for you and your partner.

You stated to them that it was "Not Acceptable" but what will they do about it. Soon you will find out, and please let us know.

 

Sometimes "Not Acceptable" is acceptable to a big company, as in general People are unlikely to do anything further about it.

 

I hope you get sorted, and you two lassies have some fun.

[majortom10]

how can they overbook it surely the computer programme should state sold out when required number is reached total incompetence by P&O. Hope they dont cancel my reservations in Epicurain and Sindhu on Britannia maiden cruise.

[hooked cruiser]

I did make mention of the fact that when I made the reservation that the computer stated there was availability. Whites was fully booked and is the reason we went for East. They did say that we could attend another function (Buffet) at no extra cost but this is not what we booked for. looking forward to a return telephone call soon.

[daiB]

I did make mention of the fact that when I made the reservation that the computer stated there was availability. Whites was fully booked and is the reason we went for East. They did say that we could attend another function (Buffet) at no extra cost but this is not what we booked for. looking forward to a return telephone call soon.

 

 

I take it this was for Christmas or New Year. Never known them to be full for an ordinary cruise.

 

 

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[hooked cruiser]

Yes this New Years Eve on the Ventura. Booked in September !!!!

[dgs1956]

Yes this New Years Eve on the Ventura. Booked in September !!!!

 

We are on Azura for Hogmanay!! We will be in Dominica for it. Where is the Ventura then?

[hooked cruiser]

We will be in St Maarten and sail at 5-00pm

[majortom10]

The speciality restaurants never look full to capacity to the bystander or person just wandering past the restaurant but in our experience of using East, White Room, XV11 and Sindhu they never allocate all the tables for some reason. I suppose it is so they can give that extra service because we have been told a few times by wiaters that the restaurants are full but with staggered times there will always what appears to be empty tables.

[dgs1956]

We will be in St Maarten and sail at 5-00pm

 

Preferable to Dominica to be honest. I hope you have a great time. Sure you will.

[hooked cruiser]

Just had a call from Customer services and came to an agreed resolution.

It would appear that the East restaurant is not open in the normal format on New Years Eve but the on-line booking system was not changed to reflect this.

Subsequently there is to be a 6 course taster meal with canopies, cocktails and wine for one night only with all guests assembling at 7-pm.

This is being sold at a higher price than that paid by myself but the company are honouring our price. We have accepted and are now looking forward to a great evening.:):):):):)

[Scriv]

Oh that's brilliant. A great result and the evening sounds fantastic.

 

Have a wonderful evening - and indeed a great cruise.

[PORT ROYAL]

Just had a call from Customer services and came to an agreed resolution.

It would appear that the East restaurant is not open in the normal format on New Years Eve but the on-line booking system was not changed to reflect this.

Subsequently there is to be a 6 course taster meal with canopies, cocktails and wine for one night only with all guests assembling at 7-pm.

This is being sold at a higher price than that paid by myself but the company are honouring our price. We have accepted and are now looking forward to a great evening.:):):):):)

 

This sounds wonderful - the room may spin:D

[daiB]

Just had a call from Customer services and came to an agreed resolution.

 

It would appear that the East restaurant is not open in the normal format on New Years Eve but the on-line booking system was not changed to reflect this.

 

Subsequently there is to be a 6 course taster meal with canopies, cocktails and wine for one night only with all guests assembling at 7-pm.

 

This is being sold at a higher price than that paid by myself but the company are honouring our price. We have accepted and are now looking forward to a great evening.:):):):):)

 

 

Now that sounds like a result.

 

 

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[OllieMK]

Great result, customer service as it should be. I hope you have a lovely time and a wonderful anniversary.

[P&O Lynn Knickers]

This is great news.

Well done and have a great time

[PurpleMoonlight]

Great result, customer service as it should be.

 

Not really. The OP was initially deliberately lied to.

[hooked cruiser]

The person I spoke too today informed me that the previous caller had got her facts wrong and apologised for this. It was in my opinion not deliberate and all is well in the end.

May I take this opportunity to thank everybody who has contributed to this thread for their support and good wishes.

Now we can have a great anniversary.:):)

[bee-ess]

Great result - Enjoy, I'm quite envious.

[majortom10]

The person I spoke too today informed me that the previous caller had got her facts wrong and apologised for this. It was in my opinion not deliberate and all is well in the end.

May I take this opportunity to thank everybody who has contributed to this thread for their support and good wishes.

Now we can have a great anniversary.:):)

 

I have heard that excuse many times since 2000 since I started sailing with P&O. I have said that they are like two different companies excellent when you are onboard but very poor customer service at Southampton.

[Elviex]

That's what this forum is all about...great folks on the whole! Lots of support and info.

 

 

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[Mysticalmother]

Have a wonderful anniversary cruise! Glad you have got a good result. And rightly so.

[P&O SUE]

Just had a call from Customer services and came to an agreed resolution.

It would appear that the East restaurant is not open in the normal format on New Years Eve but the on-line booking system was not changed to reflect this.

Subsequently there is to be a 6 course taster meal with canopies, cocktails and wine for one night only with all guests assembling at 7-pm.

This is being sold at a higher price than that paid by myself but the company are honouring our price. We have accepted and are now looking forward to a great evening.:):):):):)

 

That's brilliant - have a great time :)

[top golfer]

i was wondering how this would turn out as we booked East restaurant for new years eve on the Arcadia just last week, well done you got a great a result.