Rerouted due weather - Compensation ??

[Cruisin' Chick]

So it was a port stop during which the OP was planning to meet family?

 

Probably would have been better, in hindsight, to have the family separate from the cruise, perhaps pre-cruise. Then fly to the embarkation port and go on a cruise. That way, there's no worries about missing a planned activity.

[donaldsc]

Hi There

 

 

 

Are Celebrity likely to compensate us, or give us some kind of future credit or voucher towards another Cruise ? Has anyone experience similar problems.

 

Whilst understanding it certainly was a costly disappointment

 

Your chances of getting compensation are less than slim to none. If you were driving to the reunion and could not get there because a bridge was out, would you expect compensation from the state highway department because they did not fix it in time. It is sort of the same thing.

 

DON

[lady_cruiser]

Thanks for your sympathetic responses - was just asking a question

 

We didn't get any extra days, missed our two days in Bermuda altogether,

and all other port time was less than scheduled.

 

Family we hadn't seen for years flew into New York for the weekend to see us,

we arrived after they had left.

 

I would have expected Morden Luxury to reimburse us for the Port Fees at least - seems some were, some were not and always bu differing amounts.

 

Seasons Greetings Nonetheless

You have to to some advice here with a grain of salt. It seems 99% of the people here didn't read your last sentence.

[A2Mich]

You have to to some advice here with a grain of salt. It seems 99% of the people here didn't read your last sentence.

 

 

Yes we did read the statement that it was a costly disappointment. So what exactly are we supposed to do about it? In hindsight, planning a family reunion based on a ship's port call probably wasn't the wisest decision after all. That being said it's done and over with. The OP was asking if they were likely to be compensated and most people said no and explained why they likely would not be. As to why the cruise line may have offered OBC in differing amounts from passenger to passenger, only the cruise line knows why.

 

 

Sent from my iPhone using Forums mobile app

[donaldsc]

You have to to some advice here with a grain of salt. It seems 99% of the people here didn't read your last sentence.

 

I read it. However, if they were not sort of maybe hoping for compensation, why did they post?

 

DON

[iheartbda]

You have to to some advice here with a grain of salt. It seems 99% of the people here didn't read your last sentence.

But it seems that 99% read the title of the thread.:D

[Lerin]

Sorry this happened to you OP but sadly ships miss ports on occasion due to weather and other situations. There have been threads of people missing their own weddings when a ship wasn't able to get into a specific island and what not.

 

The moral of the story: Don't plan big events in conjunction with a cruise.

[Hlitner]

It is interesting about some cruisers. If you go to a seaside resort for a week, and it rains most of the days, you are just out of luck (unless you were able to purchase weather insurance). Take a long cruise and one is likely to have good days and some bad days. But take a shorter cruise (i.e. less then 14 days) and it is like rolling the dice. You can help things by carefully choosing the time of the year.....but in the final result it is just a matter of luck when it comes to weather and sea conditions. We have long wondered why cruise lines do not sell weather/sea condition insurance? They could charge you twice as much with a guarantee of good weather...in which case they could refund part of your fare (perhaps half). And we are sure that some cruisers would pay twice as much for a weather guarantee and be happy if they got a partial refund. Of course they would end up paying more then the cruise without insurance, but some folks are gullible. Just look at those in the art auctions, casinos, etc :).

 

Hank

[spookwife]

Hi There

 

My recent Transatlantic Celebrity Cruise got rerouted due to forecast bad weather, which I understand.

 

Consequently we arrived in New York days later than planned - coming from Australia we missed a family reunion, as mixed family who had flown from Mexico to meet us. We also missed a number of pre booked shows as we arrived after the shows.

 

Are Celebrity likely to compensate us, or give us some kind of future credit or voucher towards another Cruise ? Has anyone experience similar problems.

 

Whilst understanding it certainly was a costly disappointment

 

the only compensation is refunding of missed port fees and taxes. Celebrity is not responsible for stuff that you missed off the ship.

[momofmeg]

the only compensation is refunding of missed port fees and taxes. Celebrity is not responsible for stuff that you missed off the ship.

 

Not responsible by cruise contract but for goodwill they could do something-if nothing but a half priced future cruise if booked within 3 months.

[donaldsc]

Not responsible by cruise contract but for goodwill they could do something-if nothing but a half priced future cruise if booked within 3 months.

 

Why? The cruise company was not responsible and the OP admits it. If you do this just for good will, they will be giving away half price cruises all over the place and thereby raise the costs for the rest of us. That type of "goodwill" they do not need.

 

DON

[spookwife]

Not responsible by cruise contract but for goodwill they could do something-if nothing but a half priced future cruise if booked within 3 months.

 

WHY?!

 

why is it that the MINUTE something does not go perfectly we DEMAND and EXPECT someone ELSE to feel sorry for us and bend over backwards compensating us?!

 

it is NOT the cruise line's fault they bought show tickets or wanted to spend time with family. it is no different than wanting to fly to NYC and do these things but a blizzard canceling all flights for a week.

 

why is it that we expect anyone/everyone else to be responsible for our happiness?

[momofmeg]

Why? The cruise company was not responsible and the OP admits it. If you do this just for good will, they will be giving away half price cruises all over the place and thereby raise the costs for the rest of us. That type of "goodwill" they do not need.

 

DON

 

Okay $100 onboard credit on cruise if booked within 3 months as a gesture of goodwill.

 

I happen to know RCI corporation (Celebrity belongs to them) USED to do things such as this. Personal friends of mine only got a 4 day cruise on RCI Mariner of the seas back in September 2004 because of Jeannie. They refunded for the 3 days they lost, plus given them drinks plus half off a future cruise if booked within 6 months. So yes Celebrity's parent company did such BECAUSE OF WEATHER in the past.

 

Why did they do this? A gesture of goodwill-as all they needed to do was refund the 3 days lost.

 

the fact that they no longer do things like this suggests to me they are financially hurting. I can say, my last Celebrity cruise was not nearly as nice as previous cruises, and it was more than the missed port that was the problem too. I am in no hurry to book another cruise.

 

If you and spookwife choose to be Celebrity loyalists, I do not care, it is your pocket book but I am entitled to my opinion just as you are entitled to yours.

 

To the OP, I realize your issue and my issue were different and I only lost one port, but I feel that I also was not treated as I should have been. If it bothers you enough, you can show your dislike by your pocketbook, book another line next time.

[YubaSutter]

Not responsible by cruise contract but for goodwill they could do something-if nothing but a half priced future cruise if booked within 3 months.

 

So everybody who misses a port should get 50% off their next cruise? A cruise line isn't a charity.

[Hlitner]

Okay $100 onboard credit on cruise if booked within 3 months as a gesture of goodwill.

 

I happen to know RCI corporation (Celebrity belongs to them) USED to do things such as this. Personal friends of mine only got a 4 day cruise on RCI Mariner of the seas back in September 2004 because of Jeannie. They refunded for the 3 days they lost, plus given them drinks plus half off a future cruise if booked within 6 months. So yes Celebrity's parent company did such BECAUSE OF WEATHER in the past.

 

Why did they do this? A gesture of goodwill-as all they needed to do was refund the 3 days lost.

 

the fact that they no longer do things like this suggests to me they are financially hurting. I can say, my last Celebrity cruise was not nearly as nice as previous cruises, and it was more than the missed port that was the problem too. I am in no hurry to book another cruise.

 

If you and spookwife choose to be Celebrity loyalists, I do not care, it is your pocket book but I am entitled to my opinion just as you are entitled to yours.

 

To the OP, I realize your issue and my issue were different and I only lost one port, but I feel that I also was not treated as I should have been. If it bothers you enough, you can show your dislike by your pocketbook, book another line next time.

 

Financially hurting? We think not. In fact, investors are very high on RCL stock which is currently at an all time high (we have more then doubled our money on RCL stock). Missing ports is simply a way of life for cruisers (we have missed dozens on our more then hundred cruises). Cruise lines are not responsible for the weather or sea conditions. Most lines are pretty generous when a cruise line issue (like a mechanical problem) causes a missed port....but no reason for them to do anything when its weather related.

 

Hank

[grand isle joe]

......now if you had sailed on a Royal Caribbean ship a "Diamond" member could have waved their arms and ensured good weather......they really are "special"....if you don't believe me just ask them................

[A2Mich]

......now if you had sailed on a Royal Caribbean ship a "Diamond" member could have waved their arms and ensured good weather......they really are "special"....if you don't believe me just ask them................

 

 

^^LIKE^^, though it may have needed to be a Diamond + member for maximum effect.

[momofmeg]

So everybody who misses a port should get 50% off their next cruise? A cruise line isn't a charity.

 

No, not a port. I was talking in the case of the extreme issues the OP had.

 

My issue was 1 port so different. The cruises in December with my itinerary after me got $100 onboard credit per person-(the Silhouette is in drydock next week to fix propulsion problems) We were the first cruise with that itinerary after the transatlantic-so they blamed ours on weather. This is how it went. We would not have made it until time to leave but at the ship's max speed 17 knots an hour if conditions had been perfect here would have only been 2 hours at San Juan anyway, which is why the cruises after us got $100 onboard credit as only 2 hours in port was not worth Celebrity docking.

 

Think about it, not everyone would book a cruise within 3 months. It would be simply a gesture of goodwill. the ones that did would be bound to buy more drinks, eat in specialties more often,book more tours through Celebrity, as they would have appreciated their doing that. so Celebrity would not lose money on the deal,they would break even. Plus the happy customers would book Celebrity again.

 

In my friend's case who was on RCI Mariner of the Seas in September 2004 right after Jeanne, they didn't becasue they had been so shaken by the weather they was not so sure they wanted to cruise again. When they did take a cruise again 3 years later in January 2008, guess what they picked RCI, becasue as they said RCI treated them right.

[momofmeg]

......now if you had sailed on a Royal Caribbean ship a "Diamond" member could have waved their arms and ensured good weather......they really are "special"....if you don't believe me just ask them................

 

Lol! I would not know, I am no where near diamond on RCI, (pitiful silver)although I am select/close to elite on Celebrity.

 

I wasn't saying RCI is better, my point was RCI corporation did that for the Mariner cruise that were affected by Jeanne in 2004. I know that becasue of personal friends that were on that cruise. My guess though, they would have done that for all RCI AND Celebrity cruises effected by Jeanne, they being the same company.

[momofmeg]

Financially hurting? We think not. In fact, investors are very high on RCL stock which is currently at an all time high (we have more then doubled our money on RCL stock). Missing ports is simply a way of life for cruisers (we have missed dozens on our more then hundred cruises). Cruise lines are not responsible for the weather or sea conditions. Most lines are pretty generous when a cruise line issue (like a mechanical problem) causes a missed port....but no reason for them to do anything when its weather related.

 

Hank

 

Well Hank they were very generous to me; I got back my $27 port charges! nothing else and the ship's propulsion problems was the real issue. We did not make it, because of weather we would have been 9 pm getting there but if the weather had been perfect, we would have had 2 hours in port since the ship could travel 17 knots an hour max. Hence, the reason why the 2 cruises after us was informed and given $100 onboard credit compensation. Our cruise did not get that since it was "'the weather."

 

I just resent we were treated so differently.

Edited December 30, 2014 by momofmeg

[fortinweb]

Well Hank they were very generous to me; I got back my $27 port charges! nothing else and the ship's propulsion problems was the real issue. We did not make it, because of weather we would have been 9 pm getting there but if the weather had been perfect, we would have had 2 hours in port since the ship could travel 17 knots an hour max. Hence, the reason why the 2 cruises after us was informed and given $100 onboard credit compensation. Our cruise did not get that since it was "'the weather."

 

I just resent we were treated so differently.

 

All this resentment over a relatively small $100 compensation? If this is the worst thing you have to complain about, consider yourself blessed. It would take a whole lot more than a few dollars to get me as riled up as you are to consider not ever cruising Celebrity again. :confused:

 

I fully expect that you will also accuse me of being a cruise line "loyalist" (like you accused donaldsc and spookwife in an earlier post) for the unconscionable crime of having an opinion that differs from yours. :(

Edited December 30, 2014 by fortinweb

[iheartbda]

It doesn't look like there are any others from this cruise asking about anything on the Celebrity board. The OP's main issues seem to be missing the family reunion and the pre-purchased theater tickets. Granted, those things were missed due to the weather but Celebrity is under no obligation for those, EVEN a good will gesture.

 

If no one else had any problems, why should Celebrity give this one person anything? If the whole ship was affected and all, or most, of the pax were inconvenienced, upset, etc. maybe, maybe some small gesture.

[agabbymama]

I had only cruised 3 times when I booked a Canada/New England cruise on Celebrity Constellation and found this board. I was astounded at the time to be reading of missed ports and changed itineraries. I had been lucky on those 3 cruises that they went where I had wanted to go. Then someone pointed out the "CRUISE CONTRACT" (who takes the time to read that?) well, I did at that point.

 

There is a paragraph that reads something like "the cruiseline can/does have the right to change itinerary for weather, mechanical issues, OR FOR ANY REASON WHATSOEVER".

 

I then went further to read HAL, Princess, NCL cruise contracts. And amazingly all the mainstream cruiselines I checked had that same wording. So there must have been issues in the past of missing ports or changing itinerary, for the cruiselines to actually have that wording in the contract.

 

Back around 2004 (I think) there was a big write up about an RCI cruise that was supposed to go to the Caribbean, but when folks got to the pier were told they were sailing to New England/Canada because of a hurricane. They could go or lose their money. Other cruiselines still went to the Caribbean. A big lawsuit ensued, but I never heard how they settled and searching now, I can find nothing on it.

 

But the short answer is NO, the cruiseline really owes no compensation other than port charges.

Edited December 30, 2014 by agabbymama

[momofmeg]

All this resentment over a relatively small $100 compensation? If this is the worst thing you have to complain about, consider yourself blessed. It would take a whole lot more than a few dollars to get me as riled up as you are to consider not ever cruising Celebrity again. :confused:

 

I fully expect that you will also accuse me of being a cruise line "loyalist" (like you accused donaldsc and spookwife in an earlier post) for the unconscionable crime of having an opinion that differs from yours. :(

 

No, it is over my cruise week ( Nov. 23) of the same scheduled ports was treated differently from the 2 after. (December 7th and 21st)It is the principal. I said so in my first post here. No one likes it when others are treated better than they were. That is all. If none of us were given an $100 onboard credit it would have been different. Yes, I would have been upset, but a month later, now, I would have gotten over it. I guess until it happens to you, it will be hard for you to relate.

[fortinweb]

No, it is over my cruise week ( Nov. 23) of the same scheduled ports was treated differently from the 2 after. (December 7th and 21st)It is the principal. I said so in my first post here. No one likes it when others are treated better than they were. That is all. If none of us were given an $100 onboard credit it would have been different. Yes, I would have been upset, but a month later, now, I would have gotten over it. I guess until it happens to you, it will be hard for you to relate.

 

Like I said - all this anger and emotion over a measly $100 that someone else got that you didn't? Personally, I would rather focus on the enjoyment I had on my cruise and would have let this go a long time ago. I guess some people need to be upset about something to be happy. :(

 

Are you as upset that some people might have gotten a better price for their cruise than you did? Do you get equally upset that some people on the plane you flew on to get to your cruise probably paid less than you did for the same flight? How about people who get senior, military or employee discounts? Do you get upset about that as well? After all, in all of these cases, other people were "treated better" than you were.

 

And to answer your question, yes, I have been treated differently than others - and have lived to tell about it. On the first cruise on every cruise line I have ever been on, there were people who were being given loyalty benefits that I wasn't being given. I guess I should refuse to cruise all cruise lines out there because other people would be "treated better" than me. :rolleyes:

Edited January 3, 2015 by fortinweb