Rare English Tim Posted January 31, 2015 #1 Share Posted January 31, 2015 I can access another persons cruise booking, simply by hitting my bookmark on task bar. I tried calling SB in US but they are closed and I have to go out. If anyone has any suggestions or an email address, please post as I can check back in about 30 minutes. I do not have a UK number. Link to comment Share on other sites More sharing options...
MsSommelier Posted January 31, 2015 #2 Share Posted January 31, 2015 Same problem here - VERY SCARY. I am trying to find an emergency contact, no luck so far. Link to comment Share on other sites More sharing options...
galeforce9 Posted January 31, 2015 #3 Share Posted January 31, 2015 Noticed the website was all over the place this morning. Showing aud and usd prices in the uk. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
MsSommelier Posted January 31, 2015 #4 Share Posted January 31, 2015 I found an email address for corporate headquarters and sent the details I have experienced for this very serious problem. Who knows when they will see that. Seabourn opens at 6 AM Pacific (for assistance with booking) so I will try calling from here in 10 minutes when they open. Link to comment Share on other sites More sharing options...
Rare English Tim Posted January 31, 2015 Author #5 Share Posted January 31, 2015 I thought I had tweeted them, but can't see it. Have tried to find a UK number, but to no avail. I notified my TA this morning, but Seabourn assure him my details are secure, but I cannot see how they can guarantee this. Link to comment Share on other sites More sharing options...
MsSommelier Posted January 31, 2015 #6 Share Posted January 31, 2015 This is what I found out - I called Seabourn at the number listed for assistance with bookings. She said that unfortunately, there are no supervisors on a Saturday and no way to reach one. I can't see how they can promise your info is secure when one can see (and edit) other people's information. I cannot access my own info but the agent could, so it seems like an issue on the 'public' side of the web. Did your TA tell Seabourn that other people's info is visible and editable? Link to comment Share on other sites More sharing options...
Sunviking Posted January 31, 2015 #7 Share Posted January 31, 2015 I just looked at my bookings and found the same problem. I can see someone else's booking but not my own. :eek: I hope they get this rectified soon. Link to comment Share on other sites More sharing options...
Rare marazul Posted January 31, 2015 #8 Share Posted January 31, 2015 The "look" of the website has also changed. They probably did a botched update without much testing. Link to comment Share on other sites More sharing options...
Host Dan Posted January 31, 2015 #9 Share Posted January 31, 2015 It appears that the site has been shut down for now. Link to comment Share on other sites More sharing options...
Emperor Norton Posted January 31, 2015 #10 Share Posted January 31, 2015 I could have sworn earlier this week I was reading the forum for a different line and saw the same issue. Now I can't remember which one. But what are the chances two lines suffer the same issue within seven days time? Link to comment Share on other sites More sharing options...
MsSommelier Posted January 31, 2015 #11 Share Posted January 31, 2015 At this point, I can access my account and things seem to be 'normal'. Hopefully! Link to comment Share on other sites More sharing options...
Alanphillipsxx Posted January 31, 2015 #12 Share Posted January 31, 2015 I spotted this problem before 8am UK time today. I could see many other people's details but not my own reservation. In particular, I was able to access other passengers' personal data. Through my travel agent I spoke to Seabourn UK who were unable to help as they needed Seattle HQ to wake up. They promised to escalate the issue as soon as they could talk to them. I also sent a tweet to Seabourn but, so far, have not had any response. Late this pm I noticed that the seabourn.com website had been taken down. After about 30 minutes it came back up and all seems ok now. However, for a few hours at least, the website was clearly a car crash and personal data security had been compromised. I am waiting for Seabourn to respond to me. Link to comment Share on other sites More sharing options...
rl787 Posted January 31, 2015 #13 Share Posted January 31, 2015 The UK Contact details were on the new ship Micro site... Seabourn Carnival House 100 Harbour Parade Southampton, Hampshire, UK SO15 1ST Phone: 0843 373 2000 Brochure requests: 0843 374 2260 Fax: 011 44 (0) 2380 657466 It may be worth keeping for future reference...... Link to comment Share on other sites More sharing options...
Rare English Tim Posted January 31, 2015 Author #14 Share Posted January 31, 2015 The UK Contact details were on the new ship Micro site... Seabourn Carnival House 100 Harbour Parade Southampton, Hampshire, UK SO15 1ST Phone: 0843 373 2000 Brochure requests: 0843 374 2260 Fax: 011 44 (0) 2380 657466 It may be worth keeping for future reference...... Thank you Link to comment Share on other sites More sharing options...
markham Posted February 2, 2015 #15 Share Posted February 2, 2015 Seabourn appears to be guiltynof slopping system update/change/upgrade management. And I mean guilty. There is no excuse for compromising customer data privacy integrity. As usual (and as apparently almost everyone knows) it's check, check and double check. And don't introduce change before a weekend when you fail to staff customer support services. I mean, it's fundamental. And no, it's not "one of those things" either, in case anyone has the temerity to think and then say so. Happy sailing! Link to comment Share on other sites More sharing options...
Emperor Norton Posted February 2, 2015 #16 Share Posted February 2, 2015 This is a wee sampling of what can go wrong when you don't hire competent white hats. /and NO their existing employees are NOT up to the job Link to comment Share on other sites More sharing options...
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