Reservation screw up on Carnivals end: Advice please

[bonnetaa]

Hi all,

recently I talked my parents into going with us on a cruise on the Breeze this June...they booked an aft cabin on the 6th deck, 6467 I believe...basicaly one of the center most cabins, has a couch chair etc. The carnival cruise consultant made some sort of error and to correct it, she "Upgraded" them to room 7461...apparently this room has no couch, no table and from all the reviews I found is significantly smaller, (although larger balcony). The end result is my parents are very much not pleased....had I not been going, they would have canceled. I am trying to reach out to the agent as its the one that I told them to talk to...no more aft cabins available now either. Is this something that Carnival will more then likely say deal with it, or would you think there may be a possibility of we are polite nice etc of getting them an upgrade at no charge to like a spa 9 balcony? (Or if anyone else has any other adivce on getting them thier old room back which they said they could not do now...)

[cbCRR]

Be polite, plead you case, tell them why you feel it is a downgrade, and let them know what would make your folks happy. Hope it works out for you.

[A&Jfamily]

Hi all,

recently I talked my parents into going with us on a cruise on the Breeze this June...they booked an aft cabin on the 6th deck, 6467 I believe...basicaly one of the center most cabins, has a couch chair etc. The carnival cruise consultant made some sort of error and to correct it, she "Upgraded" them to room 7461...apparently this room has no couch, no table and from all the reviews I found is significantly smaller, (although larger balcony). The end result is my parents are very much not pleased....had I not been going, they would have canceled. I am trying to reach out to the agent as its the one that I told them to talk to...no more aft cabins available now either. Is this something that Carnival will more then likely say deal with it, or would you think there may be a possibility of we are polite nice etc of getting them an upgrade at no charge to like a spa 9 balcony? (Or if anyone else has any other adivce on getting them thier old room back which they said they could not do now...)

 

Can you be more specific where you are getting your information and check the room numbers? 7461 is a very nice extended balcony and should have a sofa and a chair. You can always call carnival to confirm. You can also downgrade to a regular balcony I would think and those all have a sofa and a desk chair.

Edited February 7, 2015 by A&Jfamily

[OCruisers]

Do you have a travel agent? If so, your TA could deal with the situation for you. Lots of times people forget they can use their TA for this sort of thing.

LuLu

[belkin]

Hi all,

recently I talked my parents into going with us on a cruise on the Breeze this June...they booked an aft cabin on the 6th deck, 6467 I believe...basicaly one of the center most cabins, has a couch chair etc. The carnival cruise consultant made some sort of error and to correct it, she "Upgraded" them to room 7461...apparently this room has no couch, no table and from all the reviews I found is significantly smaller, (although larger balcony). The end result is my parents are very much not pleased....had I not been going, they would have canceled. I am trying to reach out to the agent as its the one that I told them to talk to...no more aft cabins available now either. Is this something that Carnival will more then likely say deal with it, or would you think there may be a possibility of we are polite nice etc of getting them an upgrade at no charge to like a spa 9 balcony? (Or if anyone else has any other adivce on getting them thier old room back which they said they could not do now...)

 

All you can do is ask. If they were in 6467 and were upgraded to 7461 that is a great deal. Cabin 6467 is an interior cabin.

 

Cabin 7461 is extended aft cabin. We love these cabins. The view is awesome and it is quite back there. It is only 3 decks up to the Lido and the elevator is not all that busy back there. If they are not able to move hopefully they will enjoy the cabin even without the sofa.

 

There are a few pictures on cruiselinerooms dot com maybe this will help. Maybe it will not look as bad as you think it will be and the extra balcony space is very nice. They do not have a sofa.

Edited February 7, 2015 by belkin

[YorN]

6467 4D 185 sq ft

Beds: two twin beds (convert to king)

View: no window

Bathroom: shower-toilet-sink

Features: Interactive LCD TV, telephone, 110 AC current, individual climate control, hair dryer, safe, minibar, 3-closets, desk and ottoman seat

 

7461 8M 185/60 = 245 sq ft

Beds: two twin beds (convert to king)

View: window and aft-view extended balcony

Bathroom: shower-toilet-sink

Features: Interactive LCD TV, telephone, 110 AC current, individual climate control, hair dryer, safe, minibar, 2-closets, desk and ottoman seat

Balcony Features: 2 patio chairs and table / balcony partition does not open

 

---

 

Yes, check your cabin numbers. Upgrade from 4D to 8M is epic.

 

Also OP is correct in 7461 not stating a sofa - but 6467 not showing on either.

This also confirms no sofa for 7461: http://cruiseforums.cruisecritic.com/showpost.php?p=23442869&postcount=31

Edited February 7, 2015 by YorN

[Essiesmom]

Pictures on cruisedeckplans of 7460, the equivalent on port side, shows no couch, only a chair at the desk, and stool. One deck below, the same cabin, 6474, does have a couch. Both cabins are 8M (if that's the cabin chosen) so it would not be an upgrade. EM

Edited February 7, 2015 by Essiesmom

[old sole]

I'm guessing she meant 6476 not 6467. That's also an aft extended balcony and does have a sofa and coffee table, unlike 7461 which does not. I don't think 7461 is an upgrade (both are 8M's), and I wouldn't like the switch either.

 

Maybe the PCC confused 76 and 67 too, telling them they were booked in an aft balcony but actually reserving the inside. That would explain the "fix" he/she made, and why it was called an upgrade.

 

In any case, I agree that the only hope is for the OP to get as high in the hierarchy as she can and plead her case politely.

[bonnetaa]

Sorry thier I think I mistyped the original cabin...6476 it was a center aft balcony. It only has an ottoman, no couch, no chair from what I can find so far....and they booked directly with Carnival. :(

[YorN]

I'm guessing she meant 6476 not 6467. That's also an aft extended balcony and does have a sofa and coffee table, unlike 7461 which does not. I don't think 7461 is an upgrade (both are 8M's), and I wouldn't like the switch either.

 

If this is the case, I would agree.

 

6476 8M 185/60 = 245 sq ft

Beds: two twin beds (convert to king)

View: window and aft-view extended balcony

Bathroom: shower-toilet-sink

Features: Interactive LCD TV, telephone, 110 AC current, individual climate control, hair dryer, safe, minibar, 3-closets, desk and ottoman seat, sofa and coffee table

Balcony Features: 2 patio chairs and table / balcony partition opens to: 6507

[riffatsea]

This is a previous thread discussing this cabin which sounds like a nice one if you like aft cabins.

http://boards.cruisecritic.com/showthread.php?t=2035348

It may be that the table and chair are outside on the balcony and not inside the room because the balcony is so big!

[bonnetaa]

Well there was a happy resolution. They ended up getting my parents cabin back so they are happy!

 

Thanks all! Appreciate all the feedback!

[dbcruzin]

Two passenger capacity afts on deck 7 & 8 do not have sofas, as they are just a bit more narrow. We have 8454 on the Conquest, and no sofa.

[kelkel2]

we have 7465, it's a 2 passenger cabin on the breeze but we were told it has a sofa. Can anyone confirm or deny this? I haven't been able to find pictures, but from the previous post stating that the 2 passenger cabins do not have sofas it makes me wonder? :confused:

[luv2trvlnow]

we have 7465, it's a 2 passenger cabin on the breeze but we were told it has a sofa. Can anyone confirm or deny this? I haven't been able to find pictures, but from the previous post stating that the 2 passenger cabins do not have sofas it makes me wonder? :confused:

 

This is the information I can find.

7465 8M 185/60 = 245 sq ft

Beds: two twin beds (convert to king)

View: window and aft-view extended balcony

Bathroom: shower-toilet-sink

Features: Interactive LCD TV, telephone, 110 AC current, individual climate control, hair dryer, safe, minibar, 3-closets, desk and ottoman seat, sofa and coffee table

Balcony Features: 2 patio chairs and table / balcony partition opens to: 7463

According to this you would have a sofa.