Dear Mike (poor you)

[Caroldoll]

All of my cruises are listed, but

 

No club number

No tier

 

OMG, I don't want to lose all my past history!

 

LOL, I know this is a big project for you.

 

Carole Ciraulo

[Caroldoll]

per your suggestion. Thanks anyway

[Toranut97]

per your suggestion. Thanks anyway

 

So is it all okay now?

[Mike Moore]

Glad you got it resolved. :) For anyone else who's past cruises have disappeared, please follow these instructions below to get them back:

 

To add your Oceania Club number if it is not there already, login at My Account and go to Edit Profile (https://www.oceaniacruises.com/myaccount/edit-profile/). Ensure that you have your name and date of birth complete, and save your profile information. Your Oceania Club information should then populate automatically, including your current level, past sailings, etc. on this page: https://www.oceaniacruises.com/myaccount/oceania-club/.

[turnip eater]

Mike, 'It' won't accept the UK format of our post codes/zip codes, so I am unable to complete my address on the website. Wyn

[Mike Moore]

Mike, 'It' won't accept the UK format of our post codes/zip codes, so I am unable to complete my address on the website. Wyn

Is this in the area of the site where you update your profile? Just trying to determine what page you are on.

[petcoke]

Glad you got it resolved. :) For anyone else who's past cruises have disappeared, please follow these instructions below to get them back:

 

To add your Oceania Club number if it is not there already, login at My Account and go to Edit Profile (https://www.oceaniacruises.com/myaccount/edit-profile/). Ensure that you have your name and date of birth complete, and save your profile information. Your Oceania Club information should then populate automatically, including your current level, past sailings, etc. on this page: https://www.oceaniacruises.com/myaccount/oceania-club/.

 

It keeps saying email address is invalid ?? when i go to Edit Profile,

[Mike Moore]

It keeps saying email address is invalid ?? when i go to Edit Profile,

Please send me an email at mmoore@prestigecruiseholdings.com with what email address you are using to register and we will look into it.

[turnip eater]

Is this in the area of the site where you update your profile? Just trying to determine what page you are on.

 

Yes that's correct!

[Mike Moore]

Yes that's correct!

If you could please send me an email with your postal address, we will look into it for you. Thank you all again for your patience!

[turnip eater]

If you could please send me an email with your postal address, we will look into it for you. Thank you all again for your patience!

 

Mike, it seems to be working now:confused: That's great. Thank you for caring:)Wyn

[Mike Moore]

Mike, it seems to be working now:confused: That's great. Thank you for caring:)Wyn

Glad to hear it!

[Jay23]

It looks as if we Brits have to do a little tweaking. After a few clicks it all seems to be in order. Thank you.

[BillK400]

New site performance is very frustrating. I cant load my bookings to reserve speciality restaurants. I called and apparently I am not the only one having problems with the site. Grrrrrrrrrrrrr

 

If you cant get the new one working effectively just go back to the old site like you did a few weeks ago!

 

Bill

[Mike Moore]

Hello Bill - I am sorry we are causing you frustration. If you will send an email to me at mmoore@prestigecruiseholdings.com with your booking information I will be happy to assist you if whoever you spoke to on the phone was not.

[Paulchili]

New site performance is very frustrating. I cant load my bookings to reserve speciality restaurants. I called and apparently I am not the only one having problems with the site. Grrrrrrrrrrrrr

 

If you cant get the new one working effectively just go back to the old site like you did a few weeks ago!

 

Bill

 

As mentioned elsewhere, you may have to "re-register" with your name and date of birth on the new site to get your bookings to show.

Worked for me :)

[BillK400]

As mentioned elsewhere, you may have to "re-register" with your name and date of birth on the new site to get your bookings to show.

Worked for me :)

 

Thanks for the info. I will attempt to "re-register". Why dont they tell you that when you log in on the "new" site? Some simple communication on the new site would help to reduce frustrations.

[BillK400]

Tried "re-registering with adding birthdate & title in the edit profile, but no change. Still cant get to manage my bookings. Had no problem at the "old site".

[LHT28]

Tried "re-registering with adding birthdate & title in the edit profile, but no change. Still cant get to manage my bookings. Had no problem at the "old site".

 

I would email Mr Moore with your details

 

it is a work in progress

[cruisesoon]

I had trouble finding my booked cruises but when I put in my full first name and middle initial which matches my passport the information showed up, so make sure you have your name MATCH your passport entirely.

[Mike Moore]

Thank you for the email BillK400 - I have replied asking for some more details in order to assist you.

[Mike Moore]

Wanted to provide you all with an update. Those of you that have two periods after the @ symbol in your email address that were unable to update your profile after adding your date of birth, that problem has been resolved. Thank you again for your patience!