plan09 Posted May 22, 2015 #1 Share Posted May 22, 2015 Thank you in advance for any assistance. I going back and forth with my TA over a booking for Celebrity Equinox Sept. I booked in Dec veranda and was assured if the price changed I would be eligible for the reduction. I notified my TA when I happened to see a new price on the Celebrity site, a considerable decrease. The agent got the new price as listed on Celebrity but added a port charge. It looks like the port charge is already in the price quoted by Celebrity when I did a mock booking? I am getting some explanation about non commission add ons and it is all very frustrating. I won't even go into the perks debate. Sorry for the long story but my question is for those of you who booked via Celebrity is the price on the web site the price you paid or are port chargers added later? I know taxes are shown. For those of you who book through TAs are port charges added above the website price that Celebrity list? My sincere thanks for any information. Link to comment Share on other sites More sharing options...
TifffanyD Posted May 22, 2015 #2 Share Posted May 22, 2015 It is really hard to help you without having actual numbers and documents but I just want to say that if you are not happy with your TA then I would find another one or do it on your own. Link to comment Share on other sites More sharing options...
plan09 Posted May 22, 2015 Author #3 Share Posted May 22, 2015 Thanks Tiffany. It shouldn't be this hard. I have never used a TA before. Celebrity had a price reduction down to $1699. My agent got that price but then added taxes (on par with Celebrity +150$) but also added $300 port charge/non commission charge? Link to comment Share on other sites More sharing options...
TifffanyD Posted May 22, 2015 #4 Share Posted May 22, 2015 That sounds right. The price celebrity advertises may have just been the base fare and not the taxes and fees. You would have to click through like you are going to book it to see the final price. Link to comment Share on other sites More sharing options...
SeaHunt Posted May 22, 2015 #5 Share Posted May 22, 2015 My agent got that price but then added taxes (on par with Celebrity +150$) but also added $300 port charge/non commission charge? You mean the TA is charging you $300 above the regular taxes and fees? You didn't mention your sailing date, but since you mentioned Equinox in September I used the 9/7, 12-night sailing just for an example so you could see how it looks. Checking a Guarantee OV $1699 fare on the Celebrity site it prices out like this: Passenger #1) $1,699.00 Taxes/Fees $154.38 Total $1,853.38 USD Passenger #2) $1,699.00 Taxes/Fees $154.38 Total $1,853.38 USD Subtotal: $3,398.00 Taxes/Fees $308.76 Grand Total $3,706.76 USD The total taxes and fees on this sailing would be $308.76 total - there shouldn't be another $300 added to these. If there is, I'm not sure what the TA means :confused: Hopefully someone else here can explain it to both of us:) Link to comment Share on other sites More sharing options...
plan09 Posted May 22, 2015 Author #6 Share Posted May 22, 2015 Sea hunt Yes! Exactly! I am being charged $300 above the Celebrity listed price. So in my mind Celebrity factors in the "port charges" and my agent added them again, Link to comment Share on other sites More sharing options...
dkjretired Posted May 22, 2015 #7 Share Posted May 22, 2015 (edited) Sea huntYes! Exactly! I am being charged $300 above the Celebrity listed price. So in my mind Celebrity factors in the "port charges" and my agent added them again, You should check it further, I have never seen Celebrity place port charges in the quoted price. Taxes and port charges are always added last after the fact. Edited May 22, 2015 by dkjretired Link to comment Share on other sites More sharing options...
TeaBag Posted May 22, 2015 #8 Share Posted May 22, 2015 (edited) I would look for another TA. Port charges are included in the price. Only taxes and gratuities (if they have to be paid up front) are added. I do know when we have gotten a lower price our TA does take away a little of the OBC they gave in the first place. Maybe $50. When the price drops so do the commissions, so I guess they might be entitled to something. $300 is a lot. Does your TA charge a cancellation fee? If not, I would cancel and rebookwith Celebrity or another TA. Edited May 22, 2015 by TeaBag Link to comment Share on other sites More sharing options...
stevea36 Posted May 22, 2015 #9 Share Posted May 22, 2015 ask your TA for a copy of the Celebrity invoice. If they wont share it, then dump them.... Any TA worth their while will not be hiding anything and will gladly share the guest copy of the cruise line invoice. Steve Link to comment Share on other sites More sharing options...
plan09 Posted May 22, 2015 Author #10 Share Posted May 22, 2015 I really want to thank you all for your advice and taking the time to respond. I will take the next steps and hopefully share news of a positive resolution. Link to comment Share on other sites More sharing options...
Cruising Is Bliss Posted May 22, 2015 #11 Share Posted May 22, 2015 Thanks Tiffany. It shouldn't be this hard. I have never used a TA before.Celebrity had a price reduction down to $1699. My agent got that price but then added taxes (on par with Celebrity +150$) but also added $300 port charge/non commission charge? I wouldn't accept any charge a TC can't or won't explain clearly. Port Charge / Non-Commission as a line item is a very vague description. It sounds to me like your TA may be charging you for a reduction in her commission due to the lower fare, or just flat out charging you a fee for changing the booking. Link to comment Share on other sites More sharing options...
plan09 Posted May 23, 2015 Author #12 Share Posted May 23, 2015 Many thanks to all. I had a conference call with Celebrity and my TA and after getting past the first representative to a supervisor everything has been clarified. I take part of the blame for being uneducated on the ins and outs of cruising and there were some communication issues with my TA. It was so helpful to use the advice here in resolving the problem. The Celebrity agent did say the cruise community on CC know more about cruising than anyone else:) I am so excited to be sailing in September. Link to comment Share on other sites More sharing options...
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