lauren0309 Posted May 26, 2015 #1 Share Posted May 26, 2015 I got an email yesterday for an upsell asking to call the number and leave a message. I called yesterday (it was a holiday) and then again this a.m. and still no callback. I don't want to lose on this offer but don't want to wait around all day for a callback. How long does it usually take to get a callback. Link to comment Share on other sites More sharing options...
Rare cruisequeen4ever Posted May 26, 2015 #2 Share Posted May 26, 2015 You're only supposed to call once and leave a message. I've waited anywhere from 1 day to 3 days for a call back, and I was told that's normal. It all depends on how many calls that rep has to make and how many upsells are being offered at that time. It's VERY hard to wait; I know! Hopefully Princess will upgrade their system someday to allow online upsell acceptance! Until then, be glued to your phone. My calls have mainly come around 8:15 AM Pacific Time. Good luck! Link to comment Share on other sites More sharing options...
xavier Posted May 26, 2015 #3 Share Posted May 26, 2015 I got an email yesterday for an upsell asking to call the number and leave a message. I called yesterday (it was a holiday) and then again this a.m. and still no callback. I don't want to lose on this offer but don't want to wait around all day for a callback. How long does it usually take to get a callback. My travel agent got the email one afternoon and she called back seconds later & had to leave a voice mail. She got the call back the next morning around 11am. Link to comment Share on other sites More sharing options...
san diego sue Posted May 26, 2015 #4 Share Posted May 26, 2015 The only upsell offer we got with Princess(we had booked through travel agent), was too late by the time my agent called them and waited for call back. All were gone. I was disappointed but still loved my cruise. After all I did chose my cabin to begin with and was happy with my choice. On Holland America, they send an email for upsell with the price on it. When you call back the number, someone always answers during business hours and it gets resolved right away.I have gotten some really good offers . On a recent Carnival cruise(first time in 20 years I decided to try them again), got a phone call for upsell to suite . Declined it because wasn't a great deal but still a good one.No benefits associated with their suites except boarding first. Link to comment Share on other sites More sharing options...
fla_sunshine Posted May 26, 2015 #5 Share Posted May 26, 2015 Since the person who does the calling probably works in California, I would suspect that the call back process is just starting. Link to comment Share on other sites More sharing options...
jagsfan Posted May 26, 2015 #6 Share Posted May 26, 2015 I called back for an upsell and had to leave a message. The instructions were to only call once. Three hours later I called back because I got really antsy. Woman who answered was not the original name, but she took care of me. The next day the original woman called to say unfortunately all of the upsell inventory was gone. I told her I had called back the previous day despite instructions. She just said glad I got something. If I ever have another opportunity, I'll do the same thing. Link to comment Share on other sites More sharing options...
mek Posted May 26, 2015 #7 Share Posted May 26, 2015 I had an upsell offer sent to me two weeks ago for our upcoming June cruise. You need to call immediately even if it's past business hours. Leave a message. They return calls in the order they are received and if you wait thinking you will catch someone during business hours, you just may be too late. I was lucky and got what I wanted. :) Link to comment Share on other sites More sharing options...
lauren0309 Posted May 26, 2015 Author #8 Share Posted May 26, 2015 So happy!!! Just got my call back. Got a balcony cabin midship for $99 per person. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted May 26, 2015 #9 Share Posted May 26, 2015 So happy!!! Just got my call back. Got a balcony cabin midship for $99 per person. Good deal. :) Link to comment Share on other sites More sharing options...
xavier Posted May 26, 2015 #10 Share Posted May 26, 2015 So happy!!! Just got my call back. Got a balcony cabin midship for $99 per person. Kudos! Enjoy! Link to comment Share on other sites More sharing options...
I object 2 Posted May 27, 2015 #11 Share Posted May 27, 2015 Great upsell. Enjoy your balcony! Link to comment Share on other sites More sharing options...
Flo71 Posted May 27, 2015 #12 Share Posted May 27, 2015 When is your cruise? Just wondering how long before sail date they start to offer upsells. Link to comment Share on other sites More sharing options...
Grego Posted May 27, 2015 #13 Share Posted May 27, 2015 So happy!!! Just got my call back. Got a balcony cabin midship for $99 per person. Great news. Enjoy the new location and the savings. Link to comment Share on other sites More sharing options...
lauren0309 Posted May 27, 2015 Author #14 Share Posted May 27, 2015 When is your cruise? Just wondering how long before sail date they start to offer upsells. My cruise is on June 28th so I got this offer 2 days ago (May 25). Link to comment Share on other sites More sharing options...
Flo71 Posted May 27, 2015 #15 Share Posted May 27, 2015 My cruise is on June 28th so I got this offer 2 days ago (May 25). Thank you, enjoy your new cabin x Link to comment Share on other sites More sharing options...
Colo Cruiser Posted May 27, 2015 #16 Share Posted May 27, 2015 When is your cruise? Just wondering how long before sail date they start to offer upsells. There is no set time, just be ready! :) Link to comment Share on other sites More sharing options...
Flo71 Posted May 27, 2015 #17 Share Posted May 27, 2015 There is no set time, just be ready! :) I'm ready :D Link to comment Share on other sites More sharing options...
RetiredNTraveling Posted May 28, 2015 #18 Share Posted May 28, 2015 So happy!!! Just got my call back. Got a balcony cabin midship for $99 per person. Congrats! We have sailed 4 times and had 3 upsell offers. Called immediately and usually got a call from 1 to 3 days later. Every time we were the first or second person who called. Love those Up Sells! Link to comment Share on other sites More sharing options...
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