How exactly dies CAS work?

[Stillfloatin']

Can anyone explain the function of CAS? Does it rent space on the ship for the casino? Does it give a percentage to NCL? Is it a separate entity or a subsidiary of NCL? Does NCL have any control over CAS policies? Is it a separate booking agency or part of NCL booking? I would love a clear explanation. Thanks in advance.

[jchris1230]

Bumping, I would like to know too

[Nola26]

Can anyone explain the function of CAS? Does it rent space on the ship for the casino? Does it give a percentage to NCL? Is it a separate entity or a subsidiary of NCL? Does NCL have any control over CAS policies? Is it a separate booking agency or part of NCL booking? I would love a clear explanation. Thanks in advance.

 

Sounds like a Google project. Let us know what you learn.

[sjbdtz]

Sounds like a Google project. Let us know what you learn.

 

Precisely. This is not public knowledge, so it will be interesting to see what you can surface.

 

Unlike the spa, which is branded as an outside company, the Casino is presented as an integral part of NCL.

 

If I were to guess, I'd say it's owned by NCL, as a P & L center which has to account for the freebies & incentives it offers players.

 

It's probably tasked with returning a certain % of play, or a certain % of that week's revenue.

 

 

Good luck. Do let us know what you find out.

 

 

Stephen

 

 

.

[Stillfloatin']

It's a mystery for sure. I have heard that NCL has no control over CAS policies. I have also heard that CAS is a booking agent for NCL. And I've heard that it is 100% NCL. But no one seems to understand just how it works or who determines policy.

[Slark]

It's a mystery for sure. I have heard that NCL has no control over CAS policies. I have also heard that CAS is a booking agent for NCL. And I've heard that it is 100% NCL. But no one seems to understand just how it works or who determines policy.

 

I think there is a cone of silence happening here :eek:

[Stillfloatin']

Cone of confusion for sure. Seems like a pretty straightforward question, but apparently, no known answer.

[sjbdtz]

Cone of confusion for sure. Seems like a pretty straightforward question' date=' but apparently, no known answer.[/quote']

 

 

No known answer, but NCL was partially owned by two different casino companies.... which to my mind suggests they run their own shop on board...or the investors would have had conflicts of interest.

 

 

Stephen

 

 

.

[weelv2cruise]

I did a quick search looking for the logo trademark and found the following:

 

This is a brand page for the CASINOS AT SEA trademark by NCL Corporation Ltd. in Miami, FL, 33126. Write a review about a product or service associated with this CASINOS AT SEA trademark. Or, contact the owner NCL Corporation Ltd. of the CASINOS AT SEA trademark by filing a request to communicate with the Legal Correspondent for licensing, use, and/or questions related to the CASINOS AT SEA trademark.

 

On Wednesday, April 19, 2006, a U.S. federal trademark registration was filed for CASINOS AT SEA by NCL Corporation Ltd., Miami, FL 33126. The USPTO has given the CASINOS AT SEA trademark serial number of 78865269. The current federal status of this trademark filing is CONTINUED USE AND INCONTESTIBILITY ACCEPTED. The correspondent listed for CASINOS AT SEA is Nicole M. Meyer of DICKINSON WRIGHT PLLC, 1875 Eye Street, N.W., Suite 1200, WASHINGTON DC 20006 . The CASINOS AT SEA trademark is filed in the category of Education and Entertainment Services . The description provided to the USPTO for CASINOS AT SEA is Casino services rendered aboard cruise ships.

 

http://www.trademarkia.com/casinos-at-sea-78865269.html

[SuiteCruiser]

Their staff are contracted by and paid by NCL.

[hpecorari]

Their staff are contracted by and paid by NCL.

 

So, in regard to rules, changes in perks, etc. for CAS who's responsible for making them?

 

Thanks!

 

Harriet

[SuiteCruiser]

I don't know for sure either, but my guess is it comes down from NCL. The changes all started at the same time as FDR took over, and the way they happened with no warning makes me believe it even more.

Edited May 31, 2015 by SuiteCruiser

[Sand and Seas]

I don't know for sure either, but my guess is it comes down from NCL. The changes all started at the same time as FDR took over, and the way they happened with no warning makes me believe it even more.

 

I remember hearing changes were planned before Sheehan left. The perks that came with making Golden started changing last year. The casino hosts were telling us new changes were coming and that they hoped there would be some 'exciting new benefits'....which I haven't seen yet :rolleyes:

[SuiteCruiser]

I remember hearing changes were planned before Sheehan left. The perks that came with making Golden started changing last year. The casino hosts were telling us new changes were coming and that they hoped there would be some 'exciting new benefits'....which I haven't seen yet :rolleyes:

 

That is true, but more changes happened quickly as soon as FDR came. The points expiring and going back to zero for instance, and the new thing on Breakaway reported that if you go over the type of free drink you get with the card, they only allocate $5 to it and you pay the rest. They also changed the Theo you need to hit to $2800 from $2000 and now they are no longer considering the time spent as part of your ability to earn points.

[Sand and Seas]

That is true, but more changes happened quickly as soon as FDR came. The points expiring and going back to zero for instance, and the new thing on Breakaway reported that if you go over the type of free drink you get with the card, they only allocate $5 to it and you pay the rest. They also changed the Theo you need to hit to $2800 from $2000 and now they are no longer considering the time spent as part of your ability to earn points.

 

 

That's so true! Couldn't believe they reset you to zero. This isn't a land-based casino you visit several times a year. Most people can only cruise once a year.

[hpecorari]

Some of the changes took place before FDR -

 

No more Cagney's or VIP treatment for Golden or VIP

No more free spa passes now it's a credit

No more free cigarettes

 

To be fair, these are what I remember before FDR.

 

Harriet

[ncklhaus]

Genting Group (Resorts World) is part owner of Norwegian Cruise Lines and runs the casinos.

 

http://resortsworld.com/about-us/

[Stillfloatin']

This is all good info. Thanks everyone. Still leaves me a little unclear as to who is setting these "exciting new Benefits," which of course are neither exciting nor benefits.

Edited June 1, 2015 by Stillfloatin'

[Coastalbreezes]

Some of the changes took place before FDR -

 

No more Cagney's or VIP treatment for Golden or VIP

No more free spa passes now it's a credit

No more free cigarettes

To be fair, these are what I remember before FDR.

 

Harriet

 

 

Was on Getaway May 16th (VIP tier) and received my free pack every day.

 

Tracy

[Casino Comp Chick]

Genting Group (Resorts World) is part owner of Norwegian Cruise Lines and runs the casinos.

 

http://resortsworld.com/about-us/

 

Yes but Apollo runs Caeser's entertainment. I looked it up yesterday when I read that Genting was selling off its stock. I wanted to see if Total rewards would stop being a partner since now you can only use them for suite discounts

Edited June 1, 2015 by iimmie

[fstuff1]

I wanted to see if Total rewards would stop being a partner since now you can only use them for suite discounts

 

huh?

as of last week I could still use my 20% Diamond discount for balcony + below

[emcelh]

Yes but Apollo runs Caeser's entertainment. I looked it up yesterday when I read that Genting was selling off its stock. I wanted to see if Total rewards would stop being a partner since now you can only use them for suite discounts

 

My understanding is that CAS is no longer discounting suites but you can use TR for a discount on any category, including suites.

[garycarla]

Owner partial, totally, or not at all, it probably does not matter.

 

CAS has been in a continual rework of it's players club for many years now. They never are quite sure what the rules are and can not even keep their website up to date.

 

Add into that the high number of variables based on level of play, availability of cabins, periodic shifts in booking decisions and you really will not figure it all out.

 

Even in land based casinos, the ability to get comps moves up and down often based on supply and demand and whims of mgmt.

[Stillfloatin']

Even in land based casinos, the ability to get comps moves up and down often based on supply and demand and whims of mgmt.

 

So true. But unfortunately, with CAS the direction has never been up, just a continual downward slide of decreasing benefits to players. :mad:

[tumblew467]

per casino at seas rep no more discounting of suites with a TR card. Yet on Harrahs website NCL is listed as a TR partner and shows the discounts.

Also as hot you would get a comp meal and drinks at a speciality restaurant. you still get the meal but have to pay for the drinks now. this occurred on the may 10th breakaway sailing I was on.