Coupons on SeaPass Card

[cruisePAC]

We're going on a cruise next month and - with your help - I'm hoping to prevent a frustrating situation that occurred on our last cruise.

This was the situation: I went up to the bar and asked for an alcoholic beverage and requested to use one of the C&A Platinum coupons that was on the card. I hadn't used any of the coupons yet. The bartender swiped my card and told me, "Nope, I don't see that coupon on here. You must have used it." I found that strange, but had no way to prove him wrong. I paid full price for the drink. Later that day, I went to the desk and asked for a print out of all the coupons that I hadn't used. Sure enough, the drink coupon was on there. The representative said that she couldn't adjust the price of that drink, which I understood.

The critic in me thinks that the bartender purposely overlooked the coupon so that his gratuity would be higher.

Has this happened to anyone else with the paperless coupons? Any suggestions on what to do if a similar situation arises on our next cruise?

Thanks for your input.

[jticarruthers]

The only coupon we really use is the BOGO drink coupon, very hit and miss in terms of ease of use though.

 

On Allure it took 2 days and about 6 different bartenders before we finally found one that could "use" the coupon. Even then he used the coupon by ringing up two beers and then "voiding" one out to get the right amount, rather than actually applying the coupon.

 

Vision of the Seas, I had a drink package and was never able to convince any of the bartenders that I would like to pay to order a drink so that I could use the coupon to get a 2nd drink for free and then give both drinks to my wife. After about 3-4 attempts, I just gave up on that and went to enjoy my free drinks.

 

Indy was much stricter about it being only for glasses of beer or wine, but once we negotiated a suitable set of drinks that met the bartenders approval, applied the coupon no problem.

 

Jewel of the Seas, first bartender we asked applied them no problem, too drinks that I am pretty sure didn't qualify for the coupon to start with (She asked if we wanted to use the coupon and I figured if she could make it work, why not!).

[George C]

I miss the old coupon book , we forgot about the free photo's last year but did get them this year also got the free slot machine pull, we had drink package so that didn't effect us

[Trekker954]

I am pretty sure the BOGO is for wine or beer and doesn't include alcohol. These were the old coupons for Platinum, and I'm sure the drink portion is still the same. So if you ordered a alcoholic drink, it wouldn't have been on there.

 

Platinum Members

Beverage Discount - (purchase any wine, beer or soda by the glass and get a second one free).

Glass of Wine, Beer or Soda Discount - receive a 10% discount.

Complimentary Non-Alcoholic Coffee Beverage - one complimentary non-alcoholic specialty coffee drink with purchase of dinner in any specialty restaurant.

Seattle's Best Coffee - buy any coffee beverage and get a second one free.

Johnny Rockets - 2 for 1 milkshake.

Photo discount - buy 1 photo and receive a 50% discount on a second photo.

Internet Discount - $7.50 USD internet credit or 15% off any internet package purchase.

Wash & Fold - $5.00 USD off a $25.00 USD bag of laundry on Wash & Fold Day (4+ nights sailings only).

Dry Cleaning & Pressing Discount - $5.00 USD off any dry cleaning or pressing services of $25.00 USDor more.

2 Free Casino "Spin to Win" Coupons.

2 Casino Credit $5.00 USD Match Play Coupons.

Bingo Credit - Purchase any bingo package and receive 1 free strip of three Jackpot Bingo Cards.

Gift Shop Discount - Spend $25.00 USD or more on RCI logo and receive a 10% discount.

Fine Jewelry Discount - Spend $1000 USD on Fine Jewelry and receive a 10% discount.

Airbrush Temporary Tattos - purchase any size temporary air brush tattoo and receive a free sparkling glitter upgrade - a $3.00 USD savings.

Caricature & Portrait Discount - receive a 15% discount on any Black & White or Color Caricature or portrait.

Tuxedo Rental Discount - 10% off any tuxedo rental package.

RCI Cookbook Discount - 25% off the purchase of RCI Savor Cookbook.

SPA Credit - 15% off any one spa or salon service.

Diamonds International - $100 USD off "Crown of Light" jewelry.

[Clarea]

I am pretty sure the BOGO is for wine or beer and doesn't include alcohol. ...

I agree, no BOGO on cocktails. Years ago they had that, but was eliminated on the last version of the paper booklets.

[Paddy41]

I am pretty sure the BOGO is for wine or beer and doesn't include alcohol. These were the old coupons for Platinum, and I'm sure the drink portion is still the same. So if you ordered a alcoholic drink, it wouldn't have been on there.

 

Platinum Members

Beverage Discount - (purchase any wine, beer or soda by the glass and get a second one free).

Glass of Wine, Beer or Soda Discount - receive a 10% discount.

Complimentary Non-Alcoholic Coffee Beverage - one complimentary non-alcoholic specialty coffee drink with purchase of dinner in any specialty restaurant.

Seattle's Best Coffee - buy any coffee beverage and get a second one free.

Johnny Rockets - 2 for 1 milkshake.

Photo discount - buy 1 photo and receive a 50% discount on a second photo.

Internet Discount - $7.50 USD internet credit or 15% off any internet package purchase.

Wash & Fold - $5.00 USD off a $25.00 USD bag of laundry on Wash & Fold Day (4+ nights sailings only).

Dry Cleaning & Pressing Discount - $5.00 USD off any dry cleaning or pressing services of $25.00 USDor more.

2 Free Casino "Spin to Win" Coupons.

2 Casino Credit $5.00 USD Match Play Coupons.

Bingo Credit - Purchase any bingo package and receive 1 free strip of three Jackpot Bingo Cards.

Gift Shop Discount - Spend $25.00 USD or more on RCI logo and receive a 10% discount.

Fine Jewelry Discount - Spend $1000 USD on Fine Jewelry and receive a 10% discount.

Airbrush Temporary Tattos - purchase any size temporary air brush tattoo and receive a free sparkling glitter upgrade - a $3.00 USD savings.

Caricature & Portrait Discount - receive a 15% discount on any Black & White or Color Caricature or portrait.

Tuxedo Rental Discount - 10% off any tuxedo rental package.

RCI Cookbook Discount - 25% off the purchase of RCI Savor Cookbook.

SPA Credit - 15% off any one spa or salon service.

Diamonds International - $100 USD off "Crown of Light" jewelry.

 

How do you get these now if not as paper coupons. Haven't been on RCCL in awhile.

[Clarea]

How do you get these now if not as paper coupons. Haven't been on RCCL in awhile.

They are automatically added to your onboard account. You will have a letter in your stateroom with a list of your coupons.

[cruisenfever]

We're going on a cruise next month and - with your help - I'm hoping to prevent a frustrating situation that occurred on our last cruise.

This was the situation: I went up to the bar and asked for an alcoholic beverage and requested to use one of the C&A Platinum coupons that was on the card. I hadn't used any of the coupons yet. The bartender swiped my card and told me, "Nope, I don't see that coupon on here. You must have used it." I found that strange, but had no way to prove him wrong. I paid full price for the drink. Later that day, I went to the desk and asked for a print out of all the coupons that I hadn't used. Sure enough, the drink coupon was on there. The representative said that she couldn't adjust the price of that drink, which I understood.

The critic in me thinks that the bartender purposely overlooked the coupon so that his gratuity would be higher.

Has this happened to anyone else with the paperless coupons? Any suggestions on what to do if a similar situation arises on our next cruise?

Thanks for your input.

There will be a letter in your cabin upon arrival that will list all the Special Offers that have been loaded onto your SeaPass Card. Here is a list of the most current Exclusive On Board Offers. The only thing missing is the 2 for 1 at Johnny Rockets.

 

Platinum Member Onboard Offers:

1. (1101) Buy any Wine, Beer or Soda by the glass and get a second (of equal or lesser value) FREE
   
2. (1102) Purchase any glass of Wine, Beer or Soda and receive a 10% discount
   
3. (1107) Buy any coffee beverage and get a second FREE (Valid for use at Cafe Latte-tudes and Specialty Restaurants)
   
4. (1108) One complimentary non-alcoholic specialty coffee with the purchase of dinner in any Specialty Restaurant)
   
5. (1151) 25% off the purchase of Royal Caribbean International Cookbooks
   
6. (1201) Receive $5.00 off a $30.00 bag of Wash & Fold Laundry (Only valid on the day of the ship's Wash & Fold laundry promotion. Not valid for any pressing or dry cleaning services)
   
7. (1204) $5.00 off $25.00 or more Dry Cleaning or Pressing services (Cannot be applied to any laundry special promotions)
   
8. (1301) 10% off Tuxedo Rental Package (Offer applies to only one tuxedo rental package. Discount does not apply to shoe rental.)
   
9. (1701) $3.00 off your Pets at Sea Package
   
10. (1901) Spend $25.00 or more on Royal Caribbean logo products and receive 10% off (Excludes: fine jewelry brands, trunk show merchandise and best buys and one day specials)
    
11. (2001) Buy One Photo and receive a 50% off discount on a second Photo (of equal or lesser value)
    
12. (2102) Buy a Bingo Package and get 3 FREE Jackpot Cards. (Offer not available "Win A Cruise", "Win A Suite" or "Final Jackpot Session")
    
13. (2202) Receive 15% off any Spa or Salon service (Not applicable to media-spa services)
    
14. (2502) Buy an Internet Package and receive $7.50 or 15% off (The greater discount will be applied to the guest folio after the package is purchased)
    
15. (2302) Two FREE Spin to Win at the Casino (Redeem this offer in the Casino and we will give you 2 (two) free handle pull on one of our dedicated slot machines)
    
16. (2356) 20% off Casino Tournament Entrance Fee (Excluding Poker Tournaments)
    

Edited June 11, 2015 by cruisenfever

[cruisePAC]

Maybe I should clarify my original post:

I wanted to get a beer and use the 10% off coupon.

[setsail]

The critic in me thinks that the bartender purposely overlooked the coupon so that his gratuity would be higher.

Has this happened to anyone else with the paperless coupons? Any suggestions on what to do if a similar situation arises on our next cruise?

Thanks for your input.

 

Sure, refuse the drink. By the way tips on bartender slips are pooled. No, never happened.

Edited June 11, 2015 by setsail

[Clarea]

Maybe I should clarify my original post:

I wanted to get a beer and use the 10% off coupon.

You should have been able to use it. There are times when you have to tell them up front that you don't want the drink unless you can use the coupon.

[LuCruise]

For the wine/ beer coupon, can you order one wine (that would be me) and one beer (that would be dh) and one us free? Or do they have to be the same?

[Clarea]

For the wine/ beer coupon, can you order one wine (that would be me) and one beer (that would be dh) and one us free? Or do they have to be the same?

Give it a try, but I suspect they want you to buy two of the same thing.

[jticarruthers]

Give it a try, but I suspect they want you to buy two of the same thing.

 

In regards to the drink coupons, the best advice is try it and see.

 

First few cruises we had the paper coupons, we didn't really read the fine print, ordered two bottles of beer, waved the coupon, taken care of no problem.

 

Last cruise before they went paperless, the waiter pointed out that the coupon says a "glass" and bottles weren't eligible, no problem, order two draft beers instead, all good.

 

Allure - first time paperless, make a point of ordering two drafts at the pub, request the coupon, waiter cant make it work. Moved to the schooner bar, same deal. Tried a different waiter at the schooner, same deal. Day two at schooner, the waiter disappears for about 20 minutes, comes back with two bottles of corona, says it only works on "bottles" and hands us a slip with the second corona voided. Works for me.

 

Indy - Pretty sure we mixed up beer (draft) and wine on the same orders and got the coupons, don't recall as we were a group of 4 and met up pre-dinner at schooner each night, I know we all drank different things and all used up our coupons but don't recall exactly how it worked.

 

Jewel - each ordered a cocktail, waitress offered to use the coupon, it worked no problem. Second night, same drill using my wife's coupon.

 

Motto of the story - With RCI all things are possible, even if they insist they aren't, but you will never figure out how it happened and will probably never be able to repeat it either.

[kirian]

 

 

 

[*](2202) Receive 15% off any Spa or Salon service (Not applicable to media-spa services)

 

Do you think this discount could be applied the thermal suite unlimited use package offered on some of the ships? Or is this just for a specific, single spa treatment (e.g. massage, facial, etc)

 

Melissa

[pcur]

We're going on a cruise next month and - with your help - I'm hoping to prevent a frustrating situation that occurred on our last cruise.

This was the situation: I went up to the bar and asked for an alcoholic beverage and requested to use one of the C&A Platinum coupons that was on the card. I hadn't used any of the coupons yet. The bartender swiped my card and told me, "Nope, I don't see that coupon on here. You must have used it." I found that strange, but had no way to prove him wrong. I paid full price for the drink. Later that day, I went to the desk and asked for a print out of all the coupons that I hadn't used. Sure enough, the drink coupon was on there. The representative said that she couldn't adjust the price of that drink, which I understood.

The critic in me thinks that the bartender purposely overlooked the coupon so that his gratuity would be higher.

Has this happened to anyone else with the paperless coupons? Any suggestions on what to do if a similar situation arises on our next cruise?

Thanks for your input.

 

This has happened to me before, also. The system doesn't call up the coupons. However, I always request my free drinks with an upfront $1 tip when I hand them the card. :D:D They just give me the drink since they can see the C&A status right on the card. I've also gone to Guest Services and had them check my card to make sure everything is loaded correctly.

[kchownj]

Maybe I should clarify my original post:

I wanted to get a beer and use the 10% off coupon.

 

Do you have any info on Diamond coupons?

[Clarea]

Do you have any info on Diamond coupons?

http://boards.cruisecritic.com/showthread.php?t=2045047

 

Internet coupons have changed since this list was made.

[Jmmusings]

Are the coupons just for repeat RCCL passengers?

[Clarea]

Are the coupons just for repeat RCCL passengers?

Yes, you need at least one completed cruise on Royal to get the Crown & Anchor coupons.

[dixiesue]

We're going on a cruise next month and - with your help - I'm hoping to prevent a frustrating situation that occurred on our last cruise.

This was the situation: I went up to the bar and asked for an alcoholic beverage and requested to use one of the C&A Platinum coupons that was on the card. I hadn't used any of the coupons yet. The bartender swiped my card and told me, "Nope, I don't see that coupon on here. You must have used it." I found that strange, but had no way to prove him wrong. I paid full price for the drink. Later that day, I went to the desk and asked for a print out of all the coupons that I hadn't used. Sure enough, the drink coupon was on there. The representative said that she couldn't adjust the price of that drink, which I understood.

The critic in me thinks that the bartender purposely overlooked the coupon so that his gratuity would be higher.

Has this happened to anyone else with the paperless coupons? Any suggestions on what to do if a similar situation arises on our next cruise?

Thanks for your input.

Yes that happened to us they said we used our free drinks but we haven't had any yet and we just went to the shows where it's buy one get one free and so that's what we did but we will be on Freedom again in February the 7nd 2016 I will keep a watch on it now that it happened to you.

[djandnic]

We're going on a cruise next month and - with your help - I'm hoping to prevent a frustrating situation that occurred on our last cruise.

This was the situation: I went up to the bar and asked for an alcoholic beverage and requested to use one of the C&A Platinum coupons that was on the card. I hadn't used any of the coupons yet. The bartender swiped my card and told me, "Nope, I don't see that coupon on here. You must have used it." I found that strange, but had no way to prove him wrong. I paid full price for the drink. Later that day, I went to the desk and asked for a print out of all the coupons that I hadn't used. Sure enough, the drink coupon was on there. The representative said that she couldn't adjust the price of that drink, which I understood.

The critic in me thinks that the bartender purposely overlooked the coupon so that his gratuity would be higher.

Has this happened to anyone else with the paperless coupons? Any suggestions on what to do if a similar situation arises on our next cruise?

Thanks for your input.

 

I didn't realize you could get a print out of the coupons. The might be the best option. A lot easier to keep track of and know what you have versus the 'electronically' loaded ones. I will try that on the next cruise, thanks!