dvcmember Posted July 14, 2015 #1 Share Posted July 14, 2015 Had a great experience with the live chat function on the Holland America website. The live rep was able to answer my question about promotional rates and if any were sent to my home address and if I was eligible for any special rates. It was a great experience. In some cases, better than calling Customer Service. You all should give it a try. Do not be afraid. I usually hate chat, but this expeience rocked. Way to go HAL! Link to comment Share on other sites More sharing options...
bonvoyagebites Posted July 14, 2015 #2 Share Posted July 14, 2015 I also had a good experience when I booked my 3 day San Diego to Vancouver. While ultimately I booked via phone, the person on chat was very helpful in giving me great info. I honestly HATE using the telephone, so chat is my favorite support option, whenever available. Link to comment Share on other sites More sharing options...
RMLincoln Posted July 14, 2015 #3 Share Posted July 14, 2015 Is this really a live person voice chat... like a telephone call? Or is it a text "chat" where you type questions and they type answers... more like texting? Thanks, m-- Link to comment Share on other sites More sharing options...
bonvoyagebites Posted July 14, 2015 #4 Share Posted July 14, 2015 This is referring to a text chat, where you type back and forth with the support agent. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted July 14, 2015 #5 Share Posted July 14, 2015 HM -- I would rather talk to a live person. Link to comment Share on other sites More sharing options...
Lizzie68 Posted July 14, 2015 #6 Share Posted July 14, 2015 I've used it too, and it was way better than phoning. Link to comment Share on other sites More sharing options...
sue1898 Posted July 14, 2015 #7 Share Posted July 14, 2015 I like the ability to print out the conversation. Have never needed to document wrong info given but I always print/keep a copy in my cruise folder just in case. Link to comment Share on other sites More sharing options...
kiwijohn Posted July 15, 2015 #8 Share Posted July 15, 2015 Where do you find "chat" on the HAL website?? I looked up "contact us" on the HAL website and I could not find it. Link to comment Share on other sites More sharing options...
RMLincoln Posted July 15, 2015 #9 Share Posted July 15, 2015 I like the ability to print out the conversation. Have never needed to document wrong info given but I always print/keep a copy in my cruise folder just in case. Good point. Thanks for the info. Link to comment Share on other sites More sharing options...
Rare erewhon Posted July 15, 2015 #10 Share Posted July 15, 2015 Where do you find "chat" on the HAL website?? I looked up "contact us" on the HAL website and I could not find it. I just checked the HAL website, can no longer find the link to Live Chat, it used to be at the top of the HAL front page. The "Help" Heading gives a link to the HAL NZ agent. Link to comment Share on other sites More sharing options...
NW Pacific Posted July 15, 2015 #11 Share Posted July 15, 2015 When the Chat line is available, it is located at the top of the home page right next to the phone number. I used it yesterday, a question about visas, you then can email the response to yourself so you have the written response. Link to comment Share on other sites More sharing options...
CATandSQUID Posted July 16, 2015 #12 Share Posted July 16, 2015 HAL Chat is great! Answered 3 questions, plus you can email yourself the script for reference. Link to comment Share on other sites More sharing options...
travellovers2 Posted July 16, 2015 #13 Share Posted July 16, 2015 I loved being able to search online, book and pay for my cruise without having to talk to anyone. HAL is the first cruise line I have done that with and it worked out great. :) Link to comment Share on other sites More sharing options...
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