obc in casino

[mafig]

Can you use your obc in the casino?

 

Does it matter if it is X obc or TA obc?

[dkjretired]

Can you use your obc in the casino?

 

Does it matter if it is X obc or TA obc?

 

Yes, but there is a 5% charge....

[gimletgal]

Does it matter if it is X obc or TA obc?

 

No. It makes no difference. The non-refundable OBC (from X) will be used first and then the refundable OBC. Just go to the cashier in the casino and tell them you want to withdraw X amount of $$. Very easy to do. No questions asked.

As already noted, there will be a 5% fee tacked on, so if you withdraw $100, $105 will be charged to your onboard account.

[mafig]

thanks for the info.

 

I'll wait until after our specialty dining is done, otherwise, dh will use it all in the first night.

[gimletgal]

thanks for the info.

 

I'll wait until after our specialty dining is done, otherwise, dh will use it all in the first night.

 

Love it! :D

[A Sixth?]

So does that mean that if I have $500.00 of cabin credit between Celebrity and the TA I can (for $ 525.00) get $ 500.00 cash?

[LuAnn]

this past July. We were told that our OBC...from our TA or X...could not be used...and that any $$ taken from the casino would be charged to our CC on file...and that OBC from either source would not apply to casino charges....your experience may vary...but this is what we were told. And we have had this "enforced" before as well......LuAnn

Edited August 15, 2015 by LuAnn

[Willman]

this past July. We were told that our OBC...from our TA or X...could not be used...and that any $$ taken from the casino would be charged to our CC on file...and that OBC from either source would not apply to casino charges....your experience may vary...but this is what we were told. And we have had this "enforced" before as well......LuAnn

 

It is difficult to believe that X does not have a fleet wide policy. You would think with the huge amount of OBC they give out that they would have some consistency on this $$. I keep hearing conflicting results.

 

We are on the fence about canceling an upcoming cruise due to financial reasons. OBC cashed in (-5%) may will have influence on if we take this cruise or not.

 

We will not know the policy until we are on board and try?

[dkjretired]

It is difficult to believe that X does not have a fleet wide policy. You would think with the huge amount of OBC they give out that they would have some consistency on this $$. I keep hearing conflicting results.

 

We are on the fence about canceling an upcoming cruise due to financial reasons. OBC cashed in (-5%) may will have influence on if we take this cruise or not.

 

We will not know the policy until we are on board and try?

 

 

The 5% is fleetwide policy for several years. The way it works is that technically you are not removing OBC, you are making a cash advance with the 5% charge. The OBC then covers your bill at the end of the cruise whether it be cash advance or other purchases. This covers why the previous poster said you can't take it out, technically you can't but in reality you can get the money.

Edited August 15, 2015 by dkjretired

[LuAnn]

The 5% is fleetwide policy for several years. The way it works is that technically you are not removing OBC, you are making a cash advance with the 5% charge. The OBC then covers your bill at the end of the cruise whether it be cash advance or other purchases. This covers why the previous poster said you can't take it out, technically you can't but in reality you can get the money.

 

Yes...I know about the 5% policy...BUT...in MY experience...several times now...the OBC did NOT cover the withdrawal...but it was charged to my CC!!!! after leaving the ship!!!! NOT against my OBC...I had OBC credit on my bill...left on board..because X charged that withdrawal against my CC...am I missing something???? :confused: LuAnn

[dkjretired]

Yes...I know about the 5% policy...BUT...in MY experience...several times now...the OBC did NOT cover the withdrawal...but it was charged to my CC!!!! after leaving the ship!!!! NOT against my OBC...I had OBC credit on my bill...left on board..because X charged that withdrawal against my CC...am I missing something???? :confused: LuAnn

 

I have taken money out and it just went on the bill which was paid on the cc, less OBC at the end of the week.

[HD Road King]

From Celebrity's website:

 

Where can I use my onboard credit?

 

Onboard credit received from Celebrity Cruises can be used almost anywhere on board to enhance your vacation—specialty dining reservations, beverage packages, shore excursions, spa services – practically anywhere except the casino.

[cruisestitch]

I know what the website says, I have heard what Guest Relations tells people, but on every single cruise I have been on for the past five years I have successfully gone to the casino and withdrawn all or part of my OBC for the 5% fee. The left hand (casino) and the right hand (every one else?) don't seem to be communicating here…...

[themutis]

From Celebrity's website:

 

Where can I use my onboard credit?

 

Onboard credit received from Celebrity Cruises can be used almost anywhere on board to enhance your vacation—specialty dining reservations, beverage packages, shore excursions, spa services – practically anywhere except the casino.

 

So does that mean that OBC from my TA can be withdrawn in the casino (for the 5% service charge)?

[cruisestitch]

I have had OBC from Celebrity and OBC from TA, and have been successful in taking both kinds out in cash for the fee from the casino.

 

Note, however, that the OBC from the TA in some cases will be OBC-Refundable, meaning that if you don't take it, it will go back onto your credit card as a credit.

 

If you have a mixture of both kinds in your account, your SeaPass card will use the OBC-nonRefundable first.

 

Thus you might have OBC-Refundable left, and there might not be any reason to spend the 5% to get it in cash.

 

In my case, I did want the cash, and was willing to pay the 5% fee to get it, even though could have waited and see it as a credit on my credit card later.

[minz56]

OK, the official X policy is that OBC cannot be used for casino withdrawals, but most people's actual experience is that they can withdraw cash in the casino and have it applied against any OBC.

 

This says to me that X does not have software in place to detect a charge from the casino, and not apply it against OBC. Thus they are effectively unable to police their own policy.

[gimletgal]

I know what the website says, I have heard what Guest Relations tells people, but on every single cruise I have been on for the past five years I have successfully gone to the casino and withdrawn all or part of my OBC for the 5% fee. The left hand (casino) and the right hand (every one else?) don't seem to be communicating here…...

 

Totally agree!

 

Irregardless of the "official policy" stated on the convoluted website, or what they may tell you at guest relations - any money withdrawn in the casino will be charged to your onboard account. Any OBC you have in that onboard account will be drawn against, whether it be OBC-N (used first) or OBC-R.

[cruisestitch]

"OK, the official X policy is that OBC cannot be used for casino withdrawals, but most people's actual experience is that they can withdraw cash in the casino and have it applied against any OBC.

 

This says to me that X does not have software in place to detect a charge from the casino, and not apply it against OBC. Thus they are effectively unable to police their own policy."

 

Or the casino (a private contractor) is simply willing to do it and receive the fee, regardless of what Celebrity's written information says. Either way, I have never been turned down by the casino when I have withdrawn my OBC.

[ghstudio]

 

Or the casino (a private contractor) is simply willing to do it and receive the fee, regardless of what Celebrity's written information says. Either way, I have never been turned down by the casino when I have withdrawn my OBC.

 

I believe Celebrity now runs the casino....too much profit to contract out :)

Edited August 16, 2015 by ghstudio

[cruisestitch]

Is this new? It used to be a contracted location but it wouldn't surprised me if there has been a change sometime along the way.