CAS bait and switch. Ticked OFF!

[hpecorari]

 

But the funny thing here and it always make me chuckle - there is no such thing as a comp from CAS do you not think they know how much you will play and and how much they will win overall thats why Casinos are such big business, Whilst you think you have a comp NCL have an unsold cabin used by someone who is likely to lose money so where's the comp? You may even make them more money than a non gambler at a regular price.

 

Bit like the free cruise on playing Bingo! Free??? I met someone who won one it was anything but free.

 

I tried to stay out of this but just had to respond to your post.

 

A gambler is going to gamble. PERIOD! So, if the gambler is going to gamble anyway why not get the comped room. A gambler can pay 2 or 3 thousand for their room - or more....and gamble what they planned on gambling or that same gambler can get the comped room for free and gamble what they planned on gambling or even gamble what the comped room would have cost them. Either way, the gambler will gamble. That's where the comp comes in - so now you know where the comp is :)

 

In regard to the free cruise for bingo? Yes, the cruise IS FREE. All you have to pay is the port fees/taxes. See, the cruise is being given to you free since that's from NCL. The Port fees/taxes are actually from the ports you visit. Therefore, the cruise, itself, is free.

 

Harriet

[hpecorari]

We are trying to resolve the issue through our CET marketing rep.

 

 

CET? You didn't call CAS and book directly with them?

 

Harriet

[hpecorari]

 

Our CET Marketing rep has been booking our CAS cruise for years.

 

Just curious - when your CET Marketing rep books your CAS cruises is it from mailers you receive or free cruise certificates you receive or is it from your play from your previous past NCL cruise? There are two different CAS departments with two different phone numbers. One is ONLY for those who get comps from their last cruise/play and the other is for those who are TR members and use mailers and/or cruise certificates from casinos.

 

Edit: BTW, I've always found I received a better deal calling CAS myself, asking what they can offer me from my last cruise....then going through CET or that 'other' CAS number. I'm wondering if you call CAS direct and ask them what they will say to you....as I'm sure your CET rep is using the TR CAS number. Please do call the 1-877-752-9625 number, give them your reservation number and ask of there's anything better they can offer you. Here's the numbers:

 

For casino information and reservations,

contact a Casinos At Sea Cruise Specialists

9:00AM to 5:30PM EST

Monday to Friday

1 877-PLAY NCL

(1-877-752-9625) or

email us at casinoinquiries@ncl.com

 

or

 

For certificate award reservations,

contact a Casino Guest Service Representative

9:00AM to 9:00PM EST

Monday to Friday and

10:30AM to 7:00PM EST

Saturday and Sunday

1-888-785-8259

 

Harriet

Edited August 28, 2015 by hpecorari

[bmwman]

No need to chuckle. We are long time gamblers and understand completely that we're not really getting anything for "free." But that's how we choose to spend our entertainment dollars. And we DO feel that we make them more money than a non-gambler in the same cabin at the regular price. That's exactly why CAS comps good customers.

 

But again, the issue here is not the comp itself. The issue is the incredibly poor customer service on the part of NCL and CAS.

 

Nice one and I of course agree with you. I too spend my £ in the UK Casinos but try to avoid on vacation.

 

The service issue does not surprise me anymore with NCL. Why -because every ship is near capacity and therefore if I leave or you leave there are others waiting.

 

I have to say though this really is taking the "£$%%^^^S and I would not give in. A contract is a contact full stop.

[bmwman]

I tried to stay out of this but just had to respond to your post.

 

A gambler is going to gamble. PERIOD! So, if the gambler is going to gamble anyway why not get the comped room. A gambler can pay 2 or 3 thousand for their room - or more....and gamble what they planned on gambling or that same gambler can get the comped room for free and gamble what they planned on gambling or even gamble what the comped room would have cost them. Either way, the gambler will gamble. That's where the comp comes in - so now you know where the comp is :)

 

In regard to the free cruise for bingo? Yes, the cruise IS FREE. All you have to pay is the port fees/taxes. See, the cruise is being given to you free since that's from NCL. The Port fees/taxes are actually from the ports you visit. Therefore, the cruise, itself, is free.

 

Harriet

 

Glad someone rose to the bait. You have missed the point entirely. A gambler will gamble of course and all NCL have done is got revenue for a cabin it may not sell. You have fallen into the basic marketing trap and assumed that the gambler would go on the ship and pay for a cruise and gamble - some assumption. I can assure you I understand what a comp is and this is no comp. because you have assumed that all people that are comped would go anyway - with respect how can you assume this.

 

The Bingo is not free as you still have to pay service charges taxes and for Europeans a Caribbean cruise in an inside cabin is useless -yes it is only the Caribbean. So unless you fancy a cruise in an inside Cabin with lots of air fares it aint free!

[hpecorari]

Glad someone rose to the bait. You have missed the point entirely. A gambler will gamble of course and all NCL have done is got revenue for a cabin it may not sell. You have fallen into the basic marketing trap and assumed that the gambler would go on the ship and pay for a cruise and gamble - some assumption. I can assure you I understand what a comp is and this is no comp. because you have assumed that all people that are comped would go anyway - with respect how can you assume this.

 

The Bingo is not free as you still have to pay service charges taxes and for Europeans a Caribbean cruise in an inside cabin is useless -yes it is only the Caribbean. So unless you fancy a cruise in an inside Cabin with lots of air fares it aint free!

 

See, here's the problem. You're talking about you and I'm talking about me.

I'm going to cruise. With a comp or without a comp. And when I cruise I'm going to gamble.

 

If i won a free cruise from Bingo the only thing it would cost me would be port fees/taxes. I can stay in the inside cabin...after all, I'm in the Casino quite a lot and only really need the cabin to sleep. I don't have to fly as there is a port 1 1/2 hour away from me. So, for me, the cruise IS free. I just have to pay the port fees/taxes which are required by the ports we visit.

 

This reminds me of the audience that Oprah gave a free car to everyone. Of course, a hand full complained it wasn't free since they had to pay tax on it. Shesh!

 

Harriet

Edited August 28, 2015 by hpecorari

[Nola26]

We get comped an inside cabin and then I upgrade to an OV. If CAS comped me a higher cabin and I booked and paid for it, I would expect them to honor it. It's not up to me to figure out their comp system. What I'm offered is what I would expect.

 

By definition if it is camped you didn't pay for it. You pay port taxes, NC fees, but nothing for stateroom. There's likely a provision for NCL to switch. My comp is an inside so downgrade not possible.

Edited August 28, 2015 by Nola26

[rigs32]

People actually think the free bingo cruise prize would include airfare, service charges, and port taxes in the comp? I would assume those were my responsibility. The prize is a free cruise not a free all inclusive cruise vacation.

[LMaxwell]

They should honor your reservation as booked. Period. Anything less is scummy

[janpo]

See, here's the problem. You're talking about you and I'm talking about me.

I'm going to cruise. With a comp or without a comp. And when I cruise I'm going to gamble.

 

If i won a free cruise from Bingo the only thing it would cost me would be port fees/taxes. I can stay in the inside cabin...after all, I'm in the Casino quite a lot and only really need the cabin to sleep. I don't have to fly as there is a port 1 1/2 hour away from me. So, for me, the cruise IS free. I just have to pay the port fees/taxes which are required by the ports we visit.

 

This reminds me of the audience that Oprah gave a free car to everyone. Of course, a hand full complained it wasn't free since they had to pay tax on it. Shesh!

 

Harriet

 

 

Perfect answer and the same goes for us except we do have to fly. We gamble on the ship anyways. We also gamble in Vegas. Havent "paid" for a room in 20 yrs. If you gamble, you gamble and we do so I enjoy the perks they give.

Edited August 28, 2015 by janpo

[janpo]

By definition if it is camped you didn't pay for it. You pay port taxes, NC fees, but nothing for stateroom. There's likely a provision for NCL to switch. My comp is an inside so downgrade not possible.

 

Ok....never said anything different. My comp is also an inside. I said I upgraded to an OV. Of course you pay taxes and port fees.

[detroitlions]

People complaining about a free cruise. Just go and have fun. All these theories on why ncl screwed up is not changing anything. I also think something seems to be missing in this story. If you complain too much you may not get another comped room they will put you onTHE list.

[bmwman]

See, here's the problem. You're talking about you and I'm talking about me.

I'm going to cruise. With a comp or without a comp. And when I cruise I'm going to gamble.

 

If i won a free cruise from Bingo the only thing it would cost me would be port fees/taxes. I can stay in the inside cabin...after all, I'm in the Casino quite a lot and only really need the cabin to sleep. I don't have to fly as there is a port 1 1/2 hour away from me. So, for me, the cruise IS free. I just have to pay the port fees/taxes which are required by the ports we visit.

 

This reminds me of the audience that Oprah gave a free car to everyone. Of course, a hand full complained it wasn't free since they had to pay tax on it. Shesh!

 

Harriet

 

Thank you for gambling and cruising on NCL all helps the share value in my fund oh and by the way you failed to deal with my issue. Something to be said about the expression there is no such thing as free lunch

[newmexicoNita]

I read posts like this and wonder if folks -- not the OP specifically -- actually know that they're not entitled to the comp or promotion when its offered or when they accept it.

 

That one poster last week who was upset that CAS offered her a free stateroom via a snail mail offer.... when they called up to claim it, they were denied with the explanation that the communication was a mistake. C'mon... they knew they weren't entitled to that...

 

It seems to me folks who play enough to rate with CAS... they KNOW exactly where they're at.

 

and if I understand it correctly the CAS offers have nothing to do with NCL. Maybe I am wrong.

[Ctrinh225]

It also depends on who you get when calling CAS. One person when I called told me I only got comped an inside then I call back to book after a couple of weeks...they say it's an OV.

I'm new to cruising and all my cruises have been COMPED cruises. Instead of going to Vegas every few months, I now book cruises. I've been only on one NCL cruise (Getaway) and now CAS has offered 4 cruises for this year alone. I've sailed previously thru RCCL but find CAS gives the BEST comps.

Just like Harriet...I gamble regardless. I've been blessed to have the funds to cover my BAD but FUN habit..[emoji6]

 

 

 

Sent from my iPad using Tapatalk

[VideoTech]

Just curious - when your CET Marketing rep books your CAS cruises is it from mailers you receive or free cruise certificates you receive or is it from your play from your previous past NCL cruise? There are two different CAS departments with two different phone numbers. One is ONLY for those who get comps from their last cruise/play and the other is for those who are TR members and use mailers and/or cruise certificates from casinos.

 

Edit: BTW, I've always found I received a better deal calling CAS myself, asking what they can offer me from my last cruise....then going through CET or that 'other' CAS number. I'm wondering if you call CAS direct and ask them what they will say to you....as I'm sure your CET rep is using the TR CAS number. Please do call the 1-877-752-9625 number, give them your reservation number and ask of there's anything better they can offer you. Here's the numbers:

 

For casino information and reservations,

contact a Casinos At Sea Cruise Specialists

9:00AM to 5:30PM EST

Monday to Friday

1 877-PLAY NCL

(1-877-752-9625) or

email us at casinoinquiries@ncl.com

 

or

 

For certificate award reservations,

contact a Casino Guest Service Representative

9:00AM to 9:00PM EST

Monday to Friday and

10:30AM to 7:00PM EST

Saturday and Sunday

1-888-785-8259

 

Harriet

 

Thanks Harriet - Our cruises are usually not the result of mailers or other offers. We decide when we want to cruise, and we ask him to contact NCL on our behalf. The results he gets have always been excellent, and we have had no reason to change our system. It is a little unusual, but it comes about because we have a long standing relationship with our CET rep.

[VideoTech]

People complaining about a free cruise. Just go and have fun. All these theories on why ncl screwed up is not changing anything. I also think something seems to be missing in this story. If you complain too much you may not get another comped room they will put you onTHE list.

 

I am NOT complaining about a free cruise (although it's far from free if you include casino play). I am complaining about what I consider to be extremely poor customer service. I feel justified in complaining because this is so off-the-wall and unusual, and not at all what we have come to expect from NCL & CAS

 

If a business - any business - makes a mistake in a contract, and then realizes it later, good customer service would be to honor the contract anyway. It's not the customer's fault that the company rep made a mistake. If you value the customer's ongoing business, you swallow the mistake, honor the contract, and next time around you make sure you don't make that mistake again. That, and only that, is what we are upset about.

 

As for their being some "list" of badly behaving customers? Really doubt that.

[VideoTech]

and if I understand it correctly the CAS offers have nothing to do with NCL. Maybe I am wrong.

 

CAS is part of NCL. NCL determines what inventory of comp cabins is available for any given cruise on any given ship, and it's up to CAS to fill them.

 

It's somewhat like the system of "use my miles" seats on airplanes. There may be only 2 seats on this particular flight, but there may be 10 on a different flight.

[hpecorari]

Thank you for gambling and cruising on NCL all helps the share value in my fund oh and by the way you failed to deal with my issue. Something to be said about the expression there is no such thing as free lunch

 

 

What was your issue again?

 

Harriet

[hpecorari]

Thanks Harriet - Our cruises are usually not the result of mailers or other offers. We decide when we want to cruise, and we ask him to contact NCL on our behalf. The results he gets have always been excellent, and we have had no reason to change our system. It is a little unusual, but it comes about because we have a long standing relationship with our CET rep.

 

Good for you. However, if you've never called the CAS line yourself, how do you know if you *are* getting the best deal? They're closed now but on Monday I'd call 'just to see'. Tell them your reservation number and ask if you should cancel if there is anything better they could comp you. Don't hurt to see for yourself.

 

Harriet

[Shawnino]

People complaining about a free cruise. Just go and have fun. All these theories on why ncl screwed up is not changing anything. I also think something seems to be missing in this story. If you complain too much you may not get another comped room they will put you onTHE list.

 

Nothing free about this cruise.

It's a rebate of theoretical gambling loss in hopes of future gambling losses.

[Eeyoregon]

I read posts like this and wonder if folks -- not the OP specifically -- actually know that they're not entitled to the comp or promotion when its offered or when they accept it.

 

That one poster last week who was upset that CAS offered her a free stateroom via a snail mail offer.... when they called up to claim it, they were denied with the explanation that the communication was a mistake. C'mon... they knew they weren't entitled to that...

 

It seems to me folks who play enough to rate with CAS... they KNOW exactly where they're at.

 

:confused: The ONLY way that we know what we are "entitle to" is based on what NCL sends us via mail or email so what you are saying is ridiculous. When I receive and exclusive CAS email or mailer, with my name/account number on it, offering me a specific comp, why on earth would I not act on it and furthermore, why would I be "OK" with it if my offer suddenly changed?

 

To the OP: Sorry for what happened. That SUCKS but don't drop the ball. As others have said, escalate it and keep the wheel squeaking.

[MaryLS]

Absolutely agree! There is no way to know what you can be comped for. On occassion, I've been comped an oceanview and other times an inside. I don't know how they come up with it. So, if I was comped, I wouldn't know it was incorrect. I agree with the OP!

[hpecorari]

Nothing free about this cruise.

It's a rebate of theoretical gambling loss in hopes of future gambling losses.

 

That very well may be true....however, why pay for a cabin for your next cruise if you can get it comped.....just to continue your theoretical gambling loss (and believe me, it's not always a loss), which you're going to do regardless if the cabin is comped or not.

 

Harriet

[MaryLS]

What is CET?