Princess went above and beyond!!!

[CruzVinnieCruz]

We booked a last minute cruise scheduled to sail on October 24, 2015 ten days prior to sailing. Due to an unexpected death of my wife’s mother we had to cancel two days prior to departure. At the time we received a refund of the taxes and port charges since we had no insurance. Our travel agent suggested that since we are platinum to write to Princess Customer Relations and explain the situation also including documentation to see if Princess was willing to help us. So we sent a letter about two weeks after cancelling.

 

Expecting to receive anything from a sorry about your situation but we cannot help, to a partial OBC either of which we would have been happy with in the end. Last night we received a call from Princess Customer Relations first expressing their deepest condolences then stating they would be happy to welcome us back onboard. At first I thought the “but” was coming but then they went on to say they were going to give us a FCC for the full amount.

 

This was totally unexpected but we are very grateful to Princess for their understanding and going above and beyond for us.

 

Take care,

Vinnie

[pris993]

Sorry for you loss, thanks for sharing, glad to hear Princess came through for you.

[TracieABD]

My deepest condolences to you, your wife, and your family on your loss.

 

I am so glad to hear that Princess helped to ease the situation. I know that in times of grief, every little act of kindness counts.

 

Take care,

Tracie-Lynn

[Linerguy]

So very sorry to hear about your loss.

 

Just goes to show you that not all large companies are heartless. Kudos to Princess for doing the right thing!

[Susie51]

Sorry for your loss. I'm glad Princess reimbursed you.

[sunsetbeachgal]

Oh my goodness, what outstanding customer service. I hope you have a nice cruise sometime in the future with special thoughts of your departed loved one.

[Northender]

Condolences to you and your wife in the loss of her Mom.

 

Kudos to Princess.

[Morgsmom]

Sorry for your loss; we just lost my Mother-in-law this week and had to cut short travel plans ourselves.

 

I think it's terrific that Princess responded as they did! Kudos, Princess!

[ginabab]

This was so very nice I too am sorry for your lost

[Jimmy Geegitz]

Nice!! My new favorite cruise line.

[srpilo]

Not to be glib, but it's a little lemonade out of the obvious lemons

 

Sorry for your loss

Srpilo

[mr green]

We booked a last minute cruise scheduled to sail on October 24, 2015 ten days prior to sailing. Due to an unexpected death of my wife’s mother we had to cancel two days prior to departure. At the time we received a refund of the taxes and port charges since we had no insurance. Our travel agent suggested that since we are platinum to write to Princess Customer Relations and explain the situation also including documentation to see if Princess was willing to help us. So we sent a letter about two weeks after cancelling.

 

Expecting to receive anything from a sorry about your situation but we cannot help, to a partial OBC either of which we would have been happy with in the end. Last night we received a call from Princess Customer Relations first expressing their deepest condolences then stating they would be happy to welcome us back onboard. At first I thought the “but” was coming but then they went on to say they were going to give us a FCC for the full amount.

 

This was totally unexpected but we are very grateful to Princess for their understanding and going above and beyond for us.

 

Take care,

Vinnie

 

Well done Princess!!!

 

john

[CruzVinnieCruz]

Thank you to everyone here that posted their condolences for our loss. It is much appreciated.

 

Princess also went a long way in easing our personal loss with the generosity they extended to us and that goodwill will not be forgotten.

 

Take care,

Vinnie

[Whimsy]

That was very nice of them. I'm glad they were able to help you. So sorry for your loss.

[azdmelani]

We booked a last minute cruise scheduled to sail on October 24, 2015 ten days prior to sailing. Due to an unexpected death of my wife’s mother we had to cancel two days prior to departure. At the time we received a refund of the taxes and port charges since we had no insurance. Our travel agent suggested that since we are platinum to write to Princess Customer Relations and explain the situation also including documentation to see if Princess was willing to help us. So we sent a letter about two weeks after cancelling.

 

Expecting to receive anything from a sorry about your situation but we cannot help, to a partial OBC either of which we would have been happy with in the end. Last night we received a call from Princess Customer Relations first expressing their deepest condolences then stating they would be happy to welcome us back onboard. At first I thought the “but” was coming but then they went on to say they were going to give us a FCC for the full amount.

 

This was totally unexpected but we are very grateful to Princess for their understanding and going above and beyond for us.

 

Take care,

Vinnie

 

Im sorry for your loss. Appreciate the positive report.