When did Margaritaville become a specialty on Escape?

[vacation44]

I also got no where when I finally did speak with someone after holding for about an hour. Nor did I ever receive a reply to my e-mail sent 11/30. When my sister called, she was actually told "it's really not alot of money anyway".

[MisterFidgetpants]

I also got no where when I finally did speak with someone after holding for about an hour. Nor did I ever receive a reply to my e-mail sent 11/30. When my sister called, she was actually told "it's really not alot of money anyway".

 

He actually told me to just go there and eat and then stop by guest services and to ask for a refund. I asked him to put that in an email and he said he couldn't. I asked on what grounds would they give me a refund. He said to just ask. He then said if they wouldn't give a refund that I should just reduce the service charge. I said to him are you kidding? I should take it out on the crew because of this change? He actually said I wouldn't actually be taking it out on the crew!!!! ON WHAT PLANET?!?!

 

This company needs some training on the people that talk to guests, and to empower them to resolve problems.

 

Every phone call TO me has been a complete and total waste of time. Nothing has been relayed over the phone except his hands are tied and he can't give me any answers. I told him there seems to be a problem when I provided him an email that a superior sent out and after a week he can't get any response on it.

 

Whoever got the 7 free meals is apparently the only person on the planet to do so and NCL won't even admit to that.

[myjillian]

He actually told me to just go there and eat and then stop by guest services and to ask for a refund. I asked him to put that in an email and he said he couldn't. I asked on what grounds would they give me a refund. He said to just ask. He then said if they wouldn't give a refund that I should just reduce the service charge. I said to him are you kidding? I should take it out on the crew because of this change? He actually said I wouldn't actually be taking it out on the crew!!!! ON WHAT PLANET?!?!

 

This company needs some training on the people that talk to guests, and to empower them to resolve problems.

 

Every phone call TO me has been a complete and total waste of time. Nothing has been relayed over the phone except his hands are tied and he can't give me any answers. I told him there seems to be a problem when I provided him an email that a superior sent out and after a week he can't get any response on it.

 

Whoever got the 7 free meals is apparently the only person on the planet to do so and NCL won't even admit to that.

 

He was right...the reduced tips would not be taking anything away from the crew. The crew on ALL SHIPS that require a per dieum charge do not get that charge. They receive the same amount in their paycheck each payday...whether or not the ship is full or half empty. The per dieum goes to the COMPANY. Next time your aboard a ship...ask the crew and see what they say.

 

As for NCL..how many of you remember the free glasses of Champagne upon boarding....they stopped that because they said too many people were complaining about the back up upon boarding ( if they didn't want champagne) Well..Celebrity still does it. Then remember the free cappasiano (sp) machines throughout the ship...they were there for about 2 yrs...then POOF they disappeared...no notice...Tapas used to be free...then after a couple of yrs...it's now $5 ....which we pay and don't blink an eye because of the great crepes etc. The all speciality restaurants used to be 1/2 price before 6:30 sittings...now it's only on shore days...sometimes..depending on the port and when the ship is leaving. I can go on and on how NCL just changes things ...ever take a TA ??? they charge for the old movies that are on the TV...etc

That being said...we go on several cruise lines and are at the top of the Perks on Princess, Celebrity,Holland, NCL and Royal Caribbean.....we go with the itinery....We booked a Jan16th sailing to celebrate my birthday while onboard. We are Parrot Heads and this time we didn't like the itinery..but just wanted the Margaritiville....Wasn't going to even leave the ship.........SUPRISE NCL did it again !!!

Edited December 11, 2015 by myjillian

[rg24601]

I also got no where when I finally did speak with someone after holding for about an hour. Nor did I ever receive a reply to my e-mail sent 11/30. When my sister called, she was actually told "it's really not alot of money anyway".

 

Equally classic!

 

"It's really not alot of money anyway."

 

Lol x2

[jackson bernard]

He actually told me to just go there and eat and then stop by guest services and to ask for a refund. I asked him to put that in an email and he said he couldn't. I asked on what grounds would they give me a refund. He said to just ask. He then said if they wouldn't give a refund that I should just reduce the service charge. I said to him are you kidding? I should take it out on the crew because of this change? He actually said I wouldn't actually be taking it out on the crew!!!! ON WHAT PLANET?!?!

 

 

 

This company needs some training on the people that talk to guests, and to empower them to resolve problems.

 

 

 

Every phone call TO me has been a complete and total waste of time. Nothing has been relayed over the phone except his hands are tied and he can't give me any answers. I told him there seems to be a problem when I provided him an email that a superior sent out and after a week he can't get any response on it.

 

 

 

Whoever got the 7 free meals is apparently the only person on the planet to do so and NCL won't even admit to that.

 

 

Well looks like they wasted your time and won't fix the problem. If you want to get even start a bed bug rumor. I don't think they like that too much.

[Loonbeam]

I completely agree the CS reps could communicate better. That said, 'empower to solve problems' doesn't always mean give the customer what they want..

 

Here's reality. Margaritaville is not complimentary. It's very unlikely to go back to being so. There may be changes to the pricing structure based on usage (one can hope).

 

NCL is not going to offer compensation unless legally forced to do so it seems (and if that is company policy, agents are not going to break it - you might be very lucky and get someone who both cares and is creative, but don't count on that especially with a high visibility issue like this).

 

At this point each individual party that is not beyond final payment has a decision to make. Go/No Go over this. That's it. Those are the options, fair or not. While I am sure NCL reads CC, etc, at this point they have to know what the response is, and its painfully obvious they do not care. I can't see value in investing time and emotional energy over what appears to be a settled issue other than maybe tossing off an email in a vague hope.

 

In our case, since it was never a big deal for us, we are go, even if the whole process leaves a bad taste in our mouth and concern for the future. We won't be buying any FCCs for a while, that's for sure. But if it is a deal breaker for you, cancel and make sure they know why. That's clearly the only thing that will get their attention.

[Loonbeam]

Not recommend as promoting a knowingly false item with potential to affect business would be considered libel...

 

Well looks like they wasted your time and won't fix the problem. If you want to get even start a bed bug rumor. I don't think they like that too much.

[rg24601]

I suppose she could inadvertently bring some bed bugs with her. :D

[MisterFidgetpants]

I completely agree the CS reps could communicate better. That said, 'empower to solve problems' doesn't always mean give the customer what they want..

 

Someones whose job title is "Executive Office / Resolution Specialist" should be able to get a response on an email question after a week and promises to follow up. To call me up and stammer through a script and tell me they can't do anything is pretty underwhelming. Maybe change the title to 'Phone guy'?

[vacation44]

Someones whose job title is "Executive Office / Resolution Specialist" should be able to get a response on an email question after a week and promises to follow up. To call me up and stammer through a script and tell me they can't do anything is pretty underwhelming. Maybe change the title to 'Phone guy'?

 

Completely agree with you.

[vacation44]

Equally classic!

 

"It's really not alot of money anyway."

 

Lol x2

 

I know!! She told them that it is a lot of money when you consider it was suppose to be free and we are a family of 12.

[Loonbeam]

Probably, but it still means that unless the PTBs give them the ability,, they can't do much other than say I am sorry.

 

BTW, the 'executive office' is often just a subgroup of the lowest tier of a call center, meant to make people feel they are reaching the 'executive support team' or something similar. They have no more influence or power than any other rep.

 

Someones whose job title is "Executive Office / Resolution Specialist" should be able to get a response on an email question after a week and promises to follow up. To call me up and stammer through a script and tell me they can't do anything is pretty underwhelming. Maybe change the title to 'Phone guy'?

[Scoobs9]

Wow…a lot of great points raised here in the past few days. Maybe it's a better idea to go to Margaritaville and enjoy a meal, then "take up" the "surprise" charges with guest services onboard.

 

Another interesting idea mentioned earlier by the NCL rep about reducing the daily cabin fees to offset the charges incurred at Margaritaville. I always thought this would come out of the cabin stewart, waiter, etc pay for the week. Is this NOT the case?

[tartan cruiser]

I agree that we will never see Margaritaville complimentary again. I was really looking forward to some conch fritters, and key lime pie. Could I still pay for these items and try them, of course. Will I? NO WAY! Why should one group be given a free meal and the rest of us told to pound sand.(I also read that thread before it was pulled).Just curious what rule was violated to cause the removal? I have OBC but will not give NCL any more profit, I''ll use this for extra tips for the staff and buy liquor to take home. If we all boycott Margaritaville and make it a ghost town at least it will send a message that most of us have had enough.

Edited December 12, 2015 by tartan cruiser

[vacation44]

I am curious also as why that thread was removed.

[Reader0108598]

I suppose she could inadvertently bring some bed bugs with her. :D

 

 

Big smiley grin? Not even mildly amusing!

You suggest Subjecting innocent cruisers to these things.

Do you have any idea what these things do to a family a home?

You are not getting even with a cruise line you are impacting innocent peoples lives.

 

Please think before you post

 

Reader

Edited December 12, 2015 by Reader0108598

[rg24601]

Big smiley grin? Not even mildly amusing!

You suggest Subjecting innocent cruisers to these things.

Do you have any idea what these things do to a family a home?

You are not getting even with a cruise line you are impacting innocent peoples lives.

 

Please think before you post

 

Reader

 

Why so serious? ;)

[Reader0108598]

Why so serious? ;)

 

Because I have seen what these things can do to an innocent family.

Once you bring them into your home,they are almost impossible to get rid of.

The financial and emotional toll it takes on people is devastating.

 

 

While you may be joking someone could take you seriously.

 

Reader

Edited December 12, 2015 by Reader0108598

[rg24601]

 

 

While you may be joking someone could take you seriously.

 

Reader

 

Apparently. ;)

[mugtech]

Because I have seen what these things can do to an innocent family.

Once you bring them into your home,they are almost impossible to get rid of.

The financial and emotional toll it takes on people is devastating.

 

 

While you may be joking someone could take you seriously.

 

Reader

 

So you have learned your lesson, never take rg seriously.

[Reader0108598]

So you have learned your lesson, never take rg seriously.

 

Apparently:D

[MisterFidgetpants]

Probably, but it still means that unless the PTBs give them the ability,, they can't do much other than say I am sorry.

 

BTW, the 'executive office' is often just a subgroup of the lowest tier of a call center, meant to make people feel they are reaching the 'executive support team' or something similar. They have no more influence or power than any other rep.

 

Yes, fully understand the title is just marketing babble. All fluff, no substance. As waste of everyones time really.

 

I will cash my OBC out in the casino and use it to pay for 3rd party vendors / excursions.

[rg24601]

Apparently:D

 

Obviously!

[Mouse's Shadow]

Are the margaritas covered by the UBP? I certainly won't be buying any food there. We leave on our first NCL cruise in 5 weeks, it may be our only NCL cruise.

[SuiteCruiser]

Are the margaritas covered by the UBP? I certainly won't be buying any food there. We leave on our first NCL cruise in 5 weeks' date=' it may be our only NCL cruise.[/quote']

 

Yes, the margaritas are included, I enjoyed them very much :)