petlady7 Posted January 26, 2016 #1 Share Posted January 26, 2016 I have faxed my details twice and sent an email to Princess for my shareholder benefit to be applied to our account and after 12 days it is still not on my cruise personalizer , I have read here on cc that in America it gets applied after a few hours , not happy Link to comment Share on other sites More sharing options...
lrockwitt Posted January 26, 2016 #2 Share Posted January 26, 2016 It has to be within 90 days of sailing Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
petlady7 Posted January 26, 2016 Author #3 Share Posted January 26, 2016 It has to be within 90 days of sailing Sent from my iPhone using Tapatalk We sail in 48 days ! Link to comment Share on other sites More sharing options...
lrockwitt Posted January 26, 2016 #4 Share Posted January 26, 2016 Ummmm..don't know. You might want to call Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
SadieN Posted January 26, 2016 #5 Share Posted January 26, 2016 (edited) Did you look on your online invoice/billing statement? If you booked with a TA you cannot access this info. Edited January 26, 2016 by SadieN Link to comment Share on other sites More sharing options...
SueFrankuk Posted January 26, 2016 #6 Share Posted January 26, 2016 We sail 22nd February I had faxed the info to both Princess and P&O for a cruise in April a few weeks ago, got an e.mail back from P&O within:) days but still nothing from Princess so rang today and was told there was a backlog with them, said they would look into it and within two hours had an e.mail registering my credit so I think a phone call is the only way to get things moving, can't see why it is so difficult to get a response from them, good luck Sue Link to comment Share on other sites More sharing options...
Colo Cruiser Posted January 26, 2016 #7 Share Posted January 26, 2016 (edited) Did you look on your online invoice/billing statement? If you booked with a TA you cannot access this info. If booked with a TA its listed in the booking/personalizer and can be seen by the passenger under credits, at least here in the US it can. Edited January 26, 2016 by Colo Cruiser Link to comment Share on other sites More sharing options...
petlady7 Posted January 27, 2016 Author #8 Share Posted January 27, 2016 thank you everybody for your advice , it is showing now , maybe they read the cc boards ;) Link to comment Share on other sites More sharing options...
Colo Cruiser Posted January 27, 2016 #9 Share Posted January 27, 2016 thank you everybody for your advice , it is showing now , maybe they read the cc boards ;) Great! Link to comment Share on other sites More sharing options...
RDC1 Posted January 27, 2016 #10 Share Posted January 27, 2016 (edited) In the US it is usually quite quick. Faxed a request in for a mid March cruise yesterday. It did show up today. I have never had a problem with it taking more then a day or two as long as I have sent the following within 60 days of cruise departure: 1. Attached a cover letter that includes, in addition to my name: Cruise Booking number Voyage Number Destination Voyage Length Departure Date Ship Name 2. The page of my most recent brokerage statement (with the account number blacked out) that shows the CCL stock position. The statement is the one from the first of the month in which I am making the submission. For example I used January 1 statement for the Jan 26 submission. I have run into problems when I have submitted prior to the final payment date (75 days) or have used a brokerage statement dated prior to 90 days before the cruise date. In that case I did not get any reponse, just not posted. Edited January 27, 2016 by RDC1 Link to comment Share on other sites More sharing options...
Bocagirl1 Posted July 2, 2017 #11 Share Posted July 2, 2017 If you get the online credit from being a shareholder and you don't use it all is there any way you can get the difference back? Link to comment Share on other sites More sharing options...
thinfool Posted July 2, 2017 #12 Share Posted July 2, 2017 If you get the online credit from being a shareholder and you don't use it all is there any way you can get the difference back? No...it is 'use it or lose it'. Link to comment Share on other sites More sharing options...
Bocagirl1 Posted July 2, 2017 #13 Share Posted July 2, 2017 Can the shareholder benefit be used towards the drinks package? Link to comment Share on other sites More sharing options...
JF - retired RRT Posted July 2, 2017 #14 Share Posted July 2, 2017 Can the shareholder benefit be used towards the drinks package? ALL on board credit (OBC) can be used for any purchase you make on the ship with the exception of Future Cruise Deposits (FCD). Non-refundable OBC is used first. If you have any refundable OBC, it will be subtracted after all non-refundable is used up. Left over refundable OBC is generally mailed by check (looks like junk mail, so beware) from 2-6 weeks after the cruise. If the refundable OBC is less than $25, you can go to Passenger Services on the last day of the cruise and request cash. The rules in the UK may a slightly different, but should be pretty close. Link to comment Share on other sites More sharing options...
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