Help needed - Contact email for NCL when reservations say no to a name change

[cymru cruiser]

Hi Everyone

 

We were due to sail on Epic in October 4 adults in 2 balcony cabins all passengers same surname.

 

We booked this in January last year. At Christmas my eldest daughter found out she is expecting a baby and is due in July. So this means she cannot travel on the Epic booking as 3 month olds are to young to sail.

 

My husband and I decided to change our booking to the Spirit in April.

 

Our daughter's booking is still currently live for Epic whilst we decide what to do with it. She doesn't want to commit now to come on the Spirit in April, as its a very port intensive cruise with a baby.

 

I asked my t.a if NCL would allow us to change both first names on her booking to that of myself and my husband. So it goes from both our daughters to both of us.

 

NCL told our t.a this wasn't allowed as only one first name change was allowed per booking and if we wanted to change both it would be cancel and rebook. Here in the U.K we loose our deposit if we cancel.

 

We know that Jade is sailing from the U.K to the Norwegian Fjords in the summer of next year. If NCL had allowed us to do two first name changes we would have changed the girls Epic booking to us on Jade. We were happy to pay an admin fee.

 

NCL have said no which I think is very short sighted. Yes we loose a £200 deposit paid in good faith 21 months before departure.

But by doing so NCL miss out on a whole new booking of probably £2000-£2500 whatever a balcony cabin for 2 would cost on a Fjords cruise. Ironically more expensive and more value to them than the original Epic booking.

 

Its not like she can't be bothered with the Epic cruise she's not allowed to cruise with a baby that young.

 

So I'm wondering if any of you great C.C folk have a contact I could try at NCL to plead our case? Or maybe someone at NCL may read this. You never know.

 

I'm trying to find a solution before next summer's brochure goes on sale in a couple of weeks.

 

Thanks in advance for any help or advice given. x

[sjbdtz]

Hi Everyone

 

We were due to sail on Epic in October 4 adults in 2 balcony cabins all passengers same surname.

 

We booked this in January last year. At Christmas my eldest daughter found out she is expecting a baby and is due in July. So this means she cannot travel on the Epic booking as 3 month olds are to young to sail.

 

My husband and I decided to change our booking to the Spirit in April.

 

Our daughter's booking is still currently live for Epic whilst we decide what to do with it. She doesn't want to commit now to come on the Spirit in April, as its a very port intensive cruise with a baby.

 

I asked my t.a if NCL would allow us to change both first names on her booking to that of myself and my husband. So it goes from both our daughters to both of us.

 

NCL told our t.a this wasn't allowed as only one first name change was allowed per booking and if we wanted to change both it would be cancel and rebook. Here in the U.K we loose our deposit if we cancel.

 

We know that Jade is sailing from the U.K to the Norwegian Fjords in the summer of next year. If NCL had allowed us to do two first name changes we would have changed the girls Epic booking to us on Jade. We were happy to pay an admin fee.

 

NCL have said no which I think is very short sighted. Yes we loose a £200 deposit paid in good faith 21 months before departure.

But by doing so NCL miss out on a whole new booking of probably £2000-£2500 whatever a balcony cabin for 2 would cost on a Fjords cruise. Ironically more expensive and more value to them than the original Epic booking.

 

Its not like she can't be bothered with the Epic cruise she's not allowed to cruise with a baby that young.

 

So I'm wondering if any of you great C.C folk have a contact I could try at NCL to plead our case? Or maybe someone at NCL may read this. You never know.

 

I'm trying to find a solution before next summer's brochure goes on sale in a couple of weeks.

 

Thanks in advance for any help or advice given. x

 

 

I'm a bit confused. How does doing two first-name changes on the EPIC have anything to do with a fjords cruise on Jade next summer?

 

You first say you want to change the first name bookings...I get that, but that doesn't allow you to change the ship & itinerary.

 

The most I think you'll ever get out of NCL in this case is that they agree to let you & your spouse stand-in on the EPIC, for your daughter.

 

If nobody in the family is going on the EPIC, then that is, de facto, a cancellation.

 

 

.

[cymru cruiser]

I'm a bit confused. How does doing two first-name changes on the EPIC have anything to do with a fjords cruise on Jade next summer?

 

You first say you want to change the first name bookings...I get that, but that doesn't allow you to change the ship & itinerary.

 

The most I think you'll ever get out of NCL in this case is that they agree to let you & your spouse stand-in on the EPIC, for your daughter.

 

If nobody in the family is going on the EPIC, then that is, de facto, a cancellation.

 

 

.

 

they will let us change the booking from Epic to Spirit we've just done it with ours. So they would let her change from Epic to Jade. But then we would still need a name change.

 

I'm just trying to save loosing £200, but keep our business with NCL. In the U.K we don't have the luxury of cancelling and rebooking without fees.

 

thanks

[rpb718]

Here's what I understand, there were 2 cabins originally booked on the Epic. The OP and her husband have switched over to the Spirit, so now there is one cabin on the Spirit for OP and husband, and one of the Epic still for their 2 daughters. OP wants to switch both names on the Epic cruise because both daughters will not be cruising on the Epic and then switch the Epic cruise to one on the Jade (or do the name change at the same time as switching to the Jade).

 

(What confuses me here is that with only one daughter expecting, why will daughter #2 not be able to go on the Spirit in a separate, possibly adjoining, cabin?)

 

In any case, NCL UK only allows one name change per booking and to change both names amounts to a cancel/rebook. Without knowing what protections there are for booking the cruise through NCL UK against illnesses or other medical conditions that would prevent someone from cruising to be able to get the deposit back, I have a feeling that the deposit will be lost in this case unless the younger daughter remains and is switched to the Spirit cruise. Maybe DD #2 has a friend that can come along, but it this point is it worth it to bring a friend for DD #2 or lose the deposit?

Edited January 31, 2016 by rpb718

[LrgPizza]

It sounds to me like you need to switch both daughters to the same cruise that you've switched to. Then if the one daughter decides she doesn't want to go after all, at that point change her name out with a friend or someone to go along with other daughter. Or cancel them both at that point.

[cymru cruiser]

Here's what I understand, there were 2 cabins originally booked on the Epic. The OP and her husband have switched over to the Spirit, so now there is one cabin on the Spirit for OP and husband, and one of the Epic still for their 2 daughters. OP wants to switch both names on the Epic cruise because both daughters will not be cruising on the Epic and then switch the Epic cruise to one on the Jade (or do the name change at the same time as switching to the Jade).

 

(What confuses me here is that with only one daughter expecting, why will daughter #2 not be able to go on the Spirit in a separate, possibly adjoining, cabin?)

 

In any case, NCL UK only allows one name change per booking and to change both names amounts to a cancel/rebook. Without knowing what protections there are for booking the cruise through NCL UK against illnesses or other medical conditions that would prevent someone from cruising to be able to get the deposit back, I have a feeling that the deposit will be lost in this case unless the younger daughter remains and is switched to the Spirit cruise. Maybe DD #2 has a friend that can come along, but it this point is it worth it to bring a friend for DD #2 or lose the deposit?

 

Yes you've got the gist. But if only life was as simple as you are lrgpizza have suggested.

That would of course be the easiest option but younger daughter won't come on Spirit with us because it sail two weeks before her A Levels start so she'll be revising for exams. She's too good a student to want to be revising instead of cruising the med lol.

[loxley]

You cannot do what you are wanting to do. One person must remain in the room or it is a cancel. I think you may just have to take the loss, but check with your insurance.

 

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[Casino Comp Chick]

Try changing one name at a time,

Disclaimer to the holier then thou group that will jump in losing their minds on what I said, guess what? I don't care what you think so save it.

Edited January 31, 2016 by iimmie

[cymru cruiser]

Try changing one name at a time,

Disclaimer to the holier then thou group that will jump in losing their minds on what I said, guess what? I don't care what you think so save it.

 

Good idea and nothing to loose by trying this thank you

[zqvol]

Forgetting the surname issue, you can't change both passengers in a cabin, that is the rule and it has been that way for a very long time.