Janet&Carl Posted April 22, 2017 #51 Share Posted April 22, 2017 2 x 2 plus a sofa bed is what I see on the plans = doublebedroom + a bedroom with twin single beds + a lounge with sofa bed Link to comment Share on other sites More sharing options...
Até Posted April 22, 2017 #52 Share Posted April 22, 2017 2 x 2 plus a sofa bed is what I see on the plans... It depends on which country's website you look at. UK site changed to show the side GS as one bedroom/one bath with a double couch in the living room. Link to comment Share on other sites More sharing options...
Cflcruise Posted April 23, 2017 #53 Share Posted April 23, 2017 Friends of ours just booked a GS Wellness suite (not the middle) for March 2018 thru MSC direct with one of their agents. They were also told it would be a 2 bed/2 bath and they just booked last week. I have left several vm and sent emails to my MSC agent about this for my cabin and he has not responded. So, I am hoping he is just busy and not avoiding my question, lol! Link to comment Share on other sites More sharing options...
funat55 Posted April 24, 2017 #54 Share Posted April 24, 2017 Glad I came across this thread. My family is booked in 13002 for the March 31,18 sailing. Going to be very upset if what I have booked expecting to be a 2 bedroom/2 bathroom stateroom turns out to be 1 bedroom/1 bathroom. My teenage children will not want to sleep together on a sofa bed, nor did I expect to pay this amount of money for those type of sleeping arrangements. Guess I'll look for a backup vacation plan. Was really looking forward to this cruise. Very frustrating. I agree with you. I booked the Grand Suite instead of two cabins based on the 2 bedroom 2 bathroom representation. Link to comment Share on other sites More sharing options...
Até Posted April 24, 2017 #55 Share Posted April 24, 2017 If you look at the posts from the Interior Seaside Rendering thread I posted pictures of a few GS from both the US & UK sites. The conversation starts a few posts before the below link where we were discussing the aft Aurea suites and continues on for a few more with pictures showing the discrepancy. http://boards.cruisecritic.com/showthread.php?p=52728497#post52728497 Link to comment Share on other sites More sharing options...
skyking Posted May 25, 2017 #56 Share Posted May 25, 2017 Ok I need help, I booked 12003 today as the description clearly said it was a 2 bedroom 2 bath suite. Can anyone confirm anything yet?? This is right off the site! Grand Suite Spacious suites that come with 2 bedrooms, 2 bathrooms (one bathtub, one shower), a balcony and a separate sitting area Each suite is equipped with a queen bed* (bedroom 1), two single beds (bedroom 2), spacious wardrobes in each room and an additional pullman bed It clearly said EACH suite has two bedrooms. Help!!! Link to comment Share on other sites More sharing options...
golfusaofcs Posted May 25, 2017 #57 Share Posted May 25, 2017 We are still waiting for a confirmed answer here. My booked description states 2br 2 bathroom and I'm on deck 11 Link to comment Share on other sites More sharing options...
skyking Posted May 25, 2017 #58 Share Posted May 25, 2017 We are still waiting for a confirmed answer here. My booked description states 2br 2 bathroom and I'm on deck 11 We have 12003 booked, I have a contact at MSC USA I am communicating with now, they are checking as of 5 minutes ago, I will let you know what they say. Link to comment Share on other sites More sharing options...
Niquein99 Posted May 25, 2017 #59 Share Posted May 25, 2017 We have 12003 booked, I have a contact at MSC USA I am communicating with now, they are checking as of 5 minutes ago, I will let you know what they say. We have this cabin booked as well. When I talked to my contact at MSC, he assured me it was still going to be a 2-bedroom, 2 bath suite. I'm still skeptical, however. Awaiting what you find out! :) Link to comment Share on other sites More sharing options...
aurelgross Posted May 25, 2017 #60 Share Posted May 25, 2017 MSC USA website updated description for grand suite. see below. I think it is clear now. https://www.msccruisesusa.com/en-us/Discover-MSC/Cruise-Ships/MSC-Seaside/Cabin-And-Suites.aspx Grand Suite Spacious suites that come with a balcony and a separate sitting area Each suite is equipped with Air conditioning, spacious wardrobes, interactive LCD TV, telephone, mini bar and safe Surface approximately 344 - 527 sq. ft., plus a balcony up to 226 sq. ft. 1 bedroom/1 bathroom - a queen bed,* a double sofa bed and a pullman bed to accomodate up to 5 guests (11 suites) 2 bedrooms/2bathrooms - queen bed* in bedroom 1 and two single beds in bedroom 2 and a pullman bed for up to 5 guests (Suites 1101, 12001 and 14001) Suites 14002 and 14003 accomodate only 2 guests Wi-Fi connection available (for a fee) Link to comment Share on other sites More sharing options...
Até Posted May 26, 2017 #61 Share Posted May 26, 2017 MSC USA website updated description for grand suite. see below. I think it is clear now. Well, that is going to make a lot of people mad. Since they state eleven cabins are 1br/1ba that means 9001, 10001 and 13001 are also out of the 2br/2ba category as well as all port and starboard. Link to comment Share on other sites More sharing options...
golfusaofcs Posted May 26, 2017 #62 Share Posted May 26, 2017 That's disappointing. In 11003. I don't know about compensation since final payment was made. I may have considered a different cabin though if I knew at first and now I'm sure the date is All booked. Link to comment Share on other sites More sharing options...
Tall-Cruiser Posted May 26, 2017 #63 Share Posted May 26, 2017 MSC USA website updated description for grand suite. see below. I think it is clear now. https://www.msccruisesusa.com/en-us/Discover-MSC/Cruise-Ships/MSC-Seaside/Cabin-And-Suites.aspx Grand Suite Spacious suites that come with a balcony and a separate sitting area Each suite is equipped with Air conditioning, spacious wardrobes, interactive LCD TV, telephone, mini bar and safe Surface approximately 344 - 527 sq. ft., plus a balcony up to 226 sq. ft. 1 bedroom/1 bathroom - a queen bed,* a double sofa bed and a pullman bed to accomodate up to 5 guests (11 suites) 2 bedrooms/2bathrooms - queen bed* in bedroom 1 and two single beds in bedroom 2 and a pullman bed for up to 5 guests (Suites 1101, 12001 and 14001) Suites 14002 and 14003 accomodate only 2 guests Wi-Fi connection available (for a fee) Thanks for sharing this update. It's definitely a lot more clear now. Why they didn't have this info out earlier is really bad. Link to comment Share on other sites More sharing options...
Tall-Cruiser Posted May 26, 2017 #64 Share Posted May 26, 2017 Well, that is going to make a lot of people mad. Since they state eleven cabins are 1br/1ba that means 9001, 10001 and 13001 are also out of the 2br/2ba category as well as all port and starboard. According to the deck plan, 9001, 10001 and 13001 are the smallest of the center GS. And I agree with you that many people will be disappointed and upset. Link to comment Share on other sites More sharing options...
Niquein99 Posted May 26, 2017 #65 Share Posted May 26, 2017 According to the deck plan, 9001, 10001 and 13001 are the smallest of the center GS. And I agree with you that many people will be disappointed and upset. Consider me one of the people that is upset by this news. Especially since I just talked to my contact at MSC yesterday and he made it seem like I didn't know what I was talking about. I'll be on the phone with them first thing in the morning. Thanks again for all the updates on this thread. :) Link to comment Share on other sites More sharing options...
skyking Posted May 26, 2017 #66 Share Posted May 26, 2017 Well at least my source got it fixed. Link to comment Share on other sites More sharing options...
Two Wheels Only Posted May 26, 2017 #67 Share Posted May 26, 2017 Well at least my source got it fixed. 2 bedrooms/2bathrooms - queen bed* in bedroom 1 and two single beds in bedroom 2 and a pullman bed for up to 5 guests (Suites 1101, 12001 and 14001) Tell your source that there is no suite 1101 ;p Link to comment Share on other sites More sharing options...
houseofduck Posted May 26, 2017 Author #68 Share Posted May 26, 2017 (edited) MSC USA website updated description for grand suite. see below. I think it is clear now. https://www.msccruisesusa.com/en-us/Discover-MSC/Cruise-Ships/MSC-Seaside/Cabin-And-Suites.aspx Grand Suite Spacious suites that come with a balcony and a separate sitting area Each suite is equipped with Air conditioning, spacious wardrobes, interactive LCD TV, telephone, mini bar and safe Surface approximately 344 - 527 sq. ft., plus a balcony up to 226 sq. ft. 1 bedroom/1 bathroom - a queen bed,* a double sofa bed and a pullman bed to accomodate up to 5 guests (11 suites) 2 bedrooms/2bathrooms - queen bed* in bedroom 1 and two single beds in bedroom 2 and a pullman bed for up to 5 guests (Suites 1101, 12001 and 14001) Suites 14002 and 14003 accomodate only 2 guests Wi-Fi connection available (for a fee) Count me in as another very upset customer. I fought with them (MSC) for weeks to get 12001 for a party of 5. It was available at the time. They told me for weeks that 12001 only sleeps 4 and that I could only book 13001 for a party of 5. Now, 12001 is no longer available. Edited May 26, 2017 by houseofduck Link to comment Share on other sites More sharing options...
sidari Posted May 26, 2017 #69 Share Posted May 26, 2017 "Consider me one of the people that is upset by this news. Especially since I just talked to my contact at MSC yesterday and he made it seem like I didn't know what I was talking about. I'll be on the phone with them first thing in the morning." Niquein99 ... Do not be surprised at anything you are told because the MSC agents in the USA know less than those in the UK mainly because they have been selling MSC cruises for a much shorter time, when booking first opened for Seaside I was discussing our booking and the sales person was trying to tell me that the ship was being built in the USA! it was only when I told her that I have a friend who was working on building it in Italy that she accepted she was wrong. Link to comment Share on other sites More sharing options...
Rare Beamafar Posted May 26, 2017 #70 Share Posted May 26, 2017 Well at least my source got it fixed. Sounds like it's a little too late for some! This is not going to do MSC's reputation much good - especially in the US where customers are more demanding (rightly so, too). Consider the number of people who don't access this forum and are still in the dark in relation to what they've actually booked. What a mess! Link to comment Share on other sites More sharing options...
skyking Posted May 26, 2017 #71 Share Posted May 26, 2017 Sounds like it's a little too late for some! This is not going to do MSC's reputation much good - especially in the US where customers are more demanding (rightly so, too). Consider the number of people who don't access this forum and are still in the dark in relation to what they've actually booked. What a mess! I agree 100% I ended up moving to a Suite with the spa on the balcony, hope there is a really a spa on the balcony. Link to comment Share on other sites More sharing options...
Rare Beamafar Posted May 26, 2017 #72 Share Posted May 26, 2017 I agree 100% I ended up moving to a Suite with the spa on the balcony, hope there is a really a spa on the balcony. LOL .......... let's hope so! I feel your disappointment - it puts a bit of a damper on it to discover you're not going to get what you've so looked forward to. I hope everything else goes smoothly for you and that the new suite will more than make up for it! Link to comment Share on other sites More sharing options...
indyonerose Posted May 26, 2017 #73 Share Posted May 26, 2017 Count me as another upset guest. Now have to decide if we switch to two cabins (which won't be at the same experience level because of price) or sail on another cruiseline. Link to comment Share on other sites More sharing options...
funat55 Posted May 26, 2017 #74 Share Posted May 26, 2017 Well, that is going to make a lot of people mad. Since they state eleven cabins are 1br/1ba that means 9001, 10001 and 13001 are also out of the 2br/2ba category as well as all port and starboard. I'm on the Seaview not the Seaside but I assume the same facts apply. I'm booked in 9001 sailing out of Barcelona next year. I've questioned my travel agent and she assured me it was a two bedroom so now I'm really worried. We went with the Grand Suite because we were told the family suites were sold out for our sailing. Without the two bedroom configuration we would have definitely purchased two cabins. I will request to be put on a waiting list for a 2 bedroom if need be. Just want to get what I paid for. Link to comment Share on other sites More sharing options...
kevi99 Posted May 26, 2017 #75 Share Posted May 26, 2017 We have 14001 booked over new years picked that cabin based on deck plan being the largest. n Now i find out its the smallest, not happy. On the bright side at least Instill have a 2 bedroom not like the corner suites Link to comment Share on other sites More sharing options...
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