customer advocate contact/sr management?

[tcsmithh]

Thanks for posting the outcome and glad things are straightened out. In our experience Celebrity does an excellent job of addressing issues when you get beyond the front-line call center staff.

 

i agree, and i wanted to make sure X got their fair shake to. not everybody shares positive outcomes.

 

thanks

-tom

[JVilleGal]

i agree, and i wanted to make sure X got their fair shake to. not everybody shares positive outcomes.

 

 

 

thanks

 

-tom

 

 

Cruise critic needs a "Like" button :)

 

 

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[hcat]

Happy it worrked out! Enjoy the cruise!

[RickT]

Thanks for circling back and letting us know the outcome. Glad to hear the original offer was honoured. Did you ever find out how things went sideways or why your TA wasn't able to straighten it out?

 

Enjoy your cruise! I'm sure that first drink on board is going to taste very good.

[JVilleGal]

My vote is incompetent Travel Agent :(

 

 

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