Até Posted July 17, 2016 #1 Share Posted July 17, 2016 Let's see if any trends show.... Link to comment Share on other sites More sharing options...
ColinIllinois Posted July 17, 2016 #2 Share Posted July 17, 2016 Okay. Link to comment Share on other sites More sharing options...
triptolemus Posted July 17, 2016 #3 Share Posted July 17, 2016 http://www.watching-grass-grow.com Link to comment Share on other sites More sharing options...
Golfin55 Posted July 17, 2016 #4 Share Posted July 17, 2016 Sounds great!!!! What are we waiting for????[emoji848] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
BlueJai Posted July 17, 2016 #5 Share Posted July 17, 2016 I haven't been notified of any changes in years by NCL, in fact never. If not for CC we would not of have known anything. Link to comment Share on other sites More sharing options...
my3sonsnj Posted July 17, 2016 #6 Share Posted July 17, 2016 I haven't been notified of any changes in years by NCL, in fact never. If not for CC we would not of have known anything. Same here! Link to comment Share on other sites More sharing options...
WaldosPepper Posted July 17, 2016 #7 Share Posted July 17, 2016 I can't imagine what sort of trend you think you're going to see. Emails are generated based on the preferences you have set in your MyNCL account, so those who receive them will be those who have their accounts set to receive such emails. Personally, I received the email twice. Once for my Dawn cruise which was well past final payment, and once for my Gem cruise which is still nowhere near final payment. Why are people always looking for some ridiculous conspiracy, is just beyond me. SMH Link to comment Share on other sites More sharing options...
NLH Arizona Posted July 17, 2016 #8 Share Posted July 17, 2016 Maybe should have asked if folks reserved through a TA or direct with NCL. Link to comment Share on other sites More sharing options...
Freckles_51 Posted July 17, 2016 #9 Share Posted July 17, 2016 Maybe should have asked if folks reserved through a TA or direct with NCL. 2 cruises booked through TA....one in penalty phase and one not....and I know her well enough to know that she would have forwarded it to me by now if she had it. Link to comment Share on other sites More sharing options...
Rare PhillyTravelBug Posted July 17, 2016 #10 Share Posted July 17, 2016 I haven't been notified of any changes in years by NCL, in fact never. If not for CC we would not of have known anything. Same here! Link to comment Share on other sites More sharing options...
NLH Arizona Posted July 17, 2016 #11 Share Posted July 17, 2016 (edited) 2 cruises booked through TA....one in penalty phase and one not....and I know her well enough to know that she would have forwarded it to me by now if she had it.I would think that if a TA reads or watches the news or reads Cruise Critic and saw the new policy, it would be good customer service to notify their customers. Edited July 17, 2016 by NLH Arizona Link to comment Share on other sites More sharing options...
Freckles_51 Posted July 17, 2016 #12 Share Posted July 17, 2016 ...... Emails are generated based on the preferences you have set in your MyNCL account, so those who receive them will be those who have their accounts set to receive such emails....... In Preferences I only see cruise preferences (where, when, how long, etc) and my preferred booking method. I cannot find mention of how I prefer to receive notifications :o ....can you please explain where exactly is this option? Thanks Link to comment Share on other sites More sharing options...
peg013 Posted July 17, 2016 #13 Share Posted July 17, 2016 We had one cruise that was before final payment until July 9th (now past final payment) and two that are way before final payment.......haven't received anything other than the message that was sent to all TA's on July 1, 2016 that an email was going to be sent to all that are booked about the policy change. Still waiting for our emails........ Link to comment Share on other sites More sharing options...
Freckles_51 Posted July 17, 2016 #14 Share Posted July 17, 2016 I would think that if a TA reads or watches the news or reads Cruise Critic and saw the new policy, it would be good customer service to notify their customers. She knows I read CC.......my point is that I don't believe any email was sent to her on my behalf as I'm sure she would have forwarded it to me right away, if that is how NCL works. Or does NCL just make these announcements to TA's as general info and leave it up to the TA to go through their bookings, in which case it would likely take longer to get to me? Link to comment Share on other sites More sharing options...
Freckles_51 Posted July 17, 2016 #15 Share Posted July 17, 2016 We had one cruise that was before final payment until July 9th (now past final payment) and two that are way before final payment.......haven't received anything other than the message that was sent to all TA's on July 1, 2016 that an email was going to be sent to all that are booked about the policy change. Still waiting for our emails........ This answers my question, thanks :) Link to comment Share on other sites More sharing options...
NLH Arizona Posted July 17, 2016 #16 Share Posted July 17, 2016 (edited) She knows I read CC.......my point is that I don't believe any email was sent to her on my behalf as I'm sure she would have forwarded it to me right away, if that is how NCL works. Or does NCL just make these announcements to TA's as general info and leave it up to the TA to go through their bookings, in which case it would likely take longer to get to me? According to peg013, message that was sent to all TA's on July 1, 2016 that an email was going to be sent to all that are booked about the policy change. I guess if I were a TA, the first thing I would have done was send a message to all my customers to expect an email and if they don't get it, at least I've notified them of the change....it would just be good customer service. Edited July 17, 2016 by NLH Arizona Link to comment Share on other sites More sharing options...
The Merrill Posted July 17, 2016 #17 Share Posted July 17, 2016 We booked through a TA and signed up with MyNCL. The notification about the policy change came from NCL and not the TA. Actually we both received the original policy change and also a follow up email a few weeks later. I honestly don't know why we got "lucky". Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted July 17, 2016 #18 Share Posted July 17, 2016 I haven't been notified of any changes in years by NCL, in fact never. If not for CC we would not of have known anything. Do you have a cruise in the next 3 minutes months? Link to comment Share on other sites More sharing options...
Zippeedee Posted July 17, 2016 #19 Share Posted July 17, 2016 According to peg013, message that was sent to all TA's on July 1, 2016 that an email was going to be sent to all that are booked about the policy change. I guess if I were a TA, the first thing I would have done was send a message to all my customers to expect an email and if they don't get it, at least I've notified them of the change....it would just be good customer service. I was notified by my online TA but have not received anything from NCL. I am still before final payment. Link to comment Share on other sites More sharing options...
NLH Arizona Posted July 17, 2016 #20 Share Posted July 17, 2016 I was notified by my online TA but have not received anything from NCL. I am still before final payment.Sounds like you have a great TA who believes in customer service. Link to comment Share on other sites More sharing options...
sjbdtz Posted July 17, 2016 #21 Share Posted July 17, 2016 I was past final payment when the policy was announced, but I did get an email within a few days. . Link to comment Share on other sites More sharing options...
Swells1 Posted July 18, 2016 #22 Share Posted July 18, 2016 I'm just over a month out for my final payment and I haven't received any notification. I always book with a TA. However, I was notified directly from NCL when the smoking policies changed, both times DSC was raised and when they made the decision to end the contract with Nickelodeon. Link to comment Share on other sites More sharing options...
Quilting_Cruiser Posted July 18, 2016 #23 Share Posted July 18, 2016 I was past final payment when I read about it here on CC and I haven't heard a word from NCL. I booked via their website. Link to comment Share on other sites More sharing options...
Rare GeezerCouple Posted July 18, 2016 #24 Share Posted July 18, 2016 At this point, the poll results show that only 4% of the respondents reported hearing from NCL (that is, not through CC) *before* their deadline. Similarly, 51% heard after penalty or were in the penalty phase and had not heard yet. Coincidence :confused: I think not :mad: Link to comment Share on other sites More sharing options...
cssc123 Posted July 18, 2016 #25 Share Posted July 18, 2016 We booked directly with NCL (so no TA to worry about not relaying the message). We are currently 88 Days out, booked in a suite (so past cancellation without any penalty). We have not received any email, message, phone call etc. about this policy change. We have 6 "messages" in our NCL account all sales pitches but not one in regards to any policy change. For point of reference, we did receive emails about the last 2 DSC increases so it has nothing to do with MyNCL settings in our case. Full disclosure, we never brought soda or water on board nor do we buy bottled water on board; so the policy did not have any change on our cruise experience. We fully agree that the implementation was poorly handled as well as the cost of water should have been adjusted especially if they will be using the line about making their policy similar to other lines. Link to comment Share on other sites More sharing options...
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