clandt Posted September 11, 2016 #1 Share Posted September 11, 2016 Hi All, I booked with a TA. They did not put in the correct waitlist time and didn't put in 2 travels VFIP numbers. We also were on the Ebola cruise and thought we were too late for the 50% off but we are sailing right before the deadline so we can get it. I emailed the TA offered to pay all incentives given to make up for the 50% off. I called Carnival and they won't even talk to me and said I MUST go through the TA. We leave in less then 28 days. I contacted the TA two weeks ago about the VFIP and nothing. Can I do anything? Link to comment Share on other sites More sharing options...
riffatsea Posted September 11, 2016 #2 Share Posted September 11, 2016 I suppose it depends on if this is a solo operator , an on line web site ,or a place with an actual office. I'd call and speak to someone and not deal with e mail. IF this is a solo operator you don't have much recourse. IF this is an actual office or an online big company I'd talk to a supervisor. Carnival cannot do anything for you because your booking belongs to the TA. I suppose you can try telling Carnival you want to take the booking away from the TA and give it back to Carnival but at this point I don't know if they can do that. Link to comment Share on other sites More sharing options...
clandt Posted September 11, 2016 Author #3 Share Posted September 11, 2016 UGHHH. It is a family owned one. Not sure what I can do. So frustrating. With all my years, I have never had an issue and I didn't know that Carnival could not help when booked with TA. I learn things all the time. Link to comment Share on other sites More sharing options...
riffatsea Posted September 11, 2016 #4 Share Posted September 11, 2016 IF this is local/family owned I'd go in person and not leave until they helped you. Link to comment Share on other sites More sharing options...
Domino D Posted September 11, 2016 #5 Share Posted September 11, 2016 UGHHH. It is a family owned one. Not sure what I can do. So frustrating. With all my years, I have never had an issue and I didn't know that Carnival could not help when booked with TA. I learn things all the time. Is this someone you have used before? I ask because I am wondering if email is the only way to interact. I got to agree with the advice riff has given you, time for a more personal interaction. Link to comment Share on other sites More sharing options...
clandt Posted September 11, 2016 Author #6 Share Posted September 11, 2016 Great idea, but they are in Florida and I am not. I have not used them before, so my mistake. I usually book through a compete web site, been doing it for 10 years. Link to comment Share on other sites More sharing options...
woodman Posted September 11, 2016 #7 Share Posted September 11, 2016 I always book directly with Carnival. I know you will get dozens of opinions and reasons and small OBC and some type of incentive to book with an agent. I would rather be able to resolve issues like this with Carnival directly. Good luck hope you get results. Link to comment Share on other sites More sharing options...
JLee1973 Posted September 11, 2016 #8 Share Posted September 11, 2016 This is why I book my own stuff through Carnival. Had a bad experience with an agency at one time. Never again. Sent from my SM-G930V using Tapatalk Link to comment Share on other sites More sharing options...
AdGuyMG Posted September 11, 2016 #9 Share Posted September 11, 2016 I contacted the TA two weeks ago about the VFIP and nothing. Can I do anything? I would call. Emails can be lost in Spam Link to comment Share on other sites More sharing options...
thinfool Posted September 11, 2016 #10 Share Posted September 11, 2016 . Can I do anything? The thing that isn't clear here....have you made a voice call to this TA? While electronic communication like emails. and texting are marvelous tools, using the telephone can lead to the resolution of many things. While I always use a TA, and find the strident comments about not using one to be non-responsive....when I don't receive a response to an email query, I call him. After so many years it is hard for him to be unavailable...I have his landline, cellphone and fax numbers, in addition to email contact information. Link to comment Share on other sites More sharing options...
cruising maniac Posted September 11, 2016 #11 Share Posted September 11, 2016 You need to call. Speak with whoever is in charge and don't stop until you get satisfaction. Next time, don't wait even one day and if you need too, threaten to change TA's. Then do it. I have always used a TA because of the OBC and I have never had a problem. On Sunday or evenings when she is not available, someone else from the company helps me. Link to comment Share on other sites More sharing options...
DebJ14 Posted September 12, 2016 #12 Share Posted September 12, 2016 If you call them and they continue to be unresponsive, call Carnival and ask them to set up a 3 way call with the TA. If they are unresponsive to Carnival as well, then Carnival will take care of you and fix your issues. Better to call the TA as sometimes e-mail ends up in spam or it can accidentally be deleted. Link to comment Share on other sites More sharing options...
riclop Posted September 12, 2016 #13 Share Posted September 12, 2016 Hi All, I booked with a TA. They did not put in the correct waitlist time and didn't put in 2 travels VFIP numbers. We also were on the Ebola cruise and thought we were too late for the 50% off but we are sailing right before the deadline so we can get it. I emailed the TA offered to pay all incentives given to make up for the 50% off. I called Carnival and they won't even talk to me and said I MUST go through the TA. We leave in less then 28 days. I contacted the TA two weeks ago about the VFIP and nothing. Can I do anything? Keep trying and get rid of him ASAP. Link to comment Share on other sites More sharing options...
clandt Posted September 12, 2016 Author #14 Share Posted September 12, 2016 If you call them and they continue to be unresponsive, call Carnival and ask them to set up a 3 way call with the TA. If they are unresponsive to Carnival as well, then Carnival will take care of you and fix your issues. Better to call the TA as sometimes e-mail ends up in spam or it can accidentally be deleted. This sounds like the best option. I have managed to fix some issues myself. Link to comment Share on other sites More sharing options...
easyboy Posted September 12, 2016 #15 Share Posted September 12, 2016 If you call them and they continue to be unresponsive, call Carnival and ask them to set up a 3 way call with the TA. If they are unresponsive to Carnival as well, then Carnival will take care of you and fix your issues. Better to call the TA as sometimes e-mail ends up in spam or it can accidentally be deleted. I agree. The least you will get is that Carnival will be made aware of how irresponsible the TA is. Link to comment Share on other sites More sharing options...
hulksmash Posted September 12, 2016 #16 Share Posted September 12, 2016 You can take your booking back from the TA. Sent from my SM-G930P using Forums mobile app Link to comment Share on other sites More sharing options...
crusinpsychRN Posted September 12, 2016 #17 Share Posted September 12, 2016 I called Carnival when this happened to me. My TA was a former PVP at Carnival. Suddenly I was past due with final payment--by 2 days-- and I couldn't reach him. I called Carnival and they gave me the number to his "parent" agency and they helped me. Link to comment Share on other sites More sharing options...
DebJ14 Posted September 12, 2016 #18 Share Posted September 12, 2016 I agree. The least you will get is that Carnival will be made aware of how irresponsible the TA is. Yes, and if it is bad enough, they can lose their right to book Carnival. Link to comment Share on other sites More sharing options...
USNUZULOOSE Posted September 13, 2016 #19 Share Posted September 13, 2016 Wow, I am so sorry. I hope they get back with you. I hope you won't label all TA's that way. I am sure they are not. Are they working as an independent? If they don't call back I don't know how much can be done. Here is a big hug. Link to comment Share on other sites More sharing options...
Mtngal33 Posted September 13, 2016 #20 Share Posted September 13, 2016 Once you book with a TA, Carnival cannot help you....at least not until you are onboard the boat. Same thing happened to us on our last booking, and we never use a TA, but booked with friends the last time who use one. Our vifp numbers were never added, but once we boarded, guest services added our information. Link to comment Share on other sites More sharing options...
crusinpsychRN Posted September 14, 2016 #21 Share Posted September 14, 2016 Update? Link to comment Share on other sites More sharing options...
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