Sevensisterscruiser Posted January 21, 2017 #326 Share Posted January 21, 2017 (edited) 1-800-625-4309 is the upsell number. You can call them and maybe they can send you the email to bid. Edited January 21, 2017 by Sevensisterscruiser Link to comment Share on other sites More sharing options...
Casino Comp Chick Posted January 21, 2017 #327 Share Posted January 21, 2017 I booked through TA and our ship is sailing on Jan 28th. Have not receive any email to upgrade so far. I want to call the upsell dept but what do I tell them? I called customer service and the lady told me that she cannot give me the upsell dept number unless I had receive email from them offering me upgrades and since I booked with a TA that I need to contact my TA for any upgrades. Is that true? I have never done anything like this would appreciate any input. We have 5 in our group and currently booked OV, would love to upgrade to haven if possible If it is the online bidding system you cannot upgrade to a Haven from an OV. Max of 2 meta upgrade and when it goes live to other ships on February 8th you would only be able to cross 1 meta to a balcony. Link to comment Share on other sites More sharing options...
kdzkatz Posted January 21, 2017 #328 Share Posted January 21, 2017 (edited) If it is the online bidding system you cannot upgrade to a Haven from an OV. Max of 2 meta upgrade and when it goes live to other ships on February 8th you would only be able to cross 1 meta to a balcony. Why would they only be able to cross 1 meta starting February 8th? NCL's T&C's for the Upgrade Advantage Program state you can bid on up to 2 categories higher. This brings up a question from me. On the newer ships there are no "S" category rooms. It goes from mini suites to Haven rooms. On many other ships including the Jewel Class ships there is an S category as well as H. With the new bidding system will they merge bidding opportunities for both of these categories for balcony and above bookings or will people in "B" category rooms only be able to bid on mini suites and suites but not Haven rooms? I doubt NCL has an answer for this as a supervisor I spoke to yesterday was misinformed about an important aspect of the bidding process. She thought you only had 48 hours after your initial bid to modify it or cancel it but that is very incorrect. You have until 48 hours of your departure to revise or cancel it as long as it has not already been accepted. NCL is awful when it comes to educating their employees. I don't blame the supervisor. I blame the suits that could care less if customers are given accurate information. Edited January 21, 2017 by kdzkatz Link to comment Share on other sites More sharing options...
Montanagirlalways Posted January 21, 2017 #329 Share Posted January 21, 2017 We r on the dawn in feb. booked inOV. Got an off ear to bid all the way up to owners suite. Link to comment Share on other sites More sharing options...
kdzkatz Posted January 21, 2017 #330 Share Posted January 21, 2017 We r on the dawn in feb. booked inOV. Got an off ear to bid all the way up to owners suite. I didn't think the Dawn was part of that program yet? Link to comment Share on other sites More sharing options...
destiny217 Posted January 21, 2017 #331 Share Posted January 21, 2017 What is meta? :confused: Thanks. Link to comment Share on other sites More sharing options...
Luvmypups Posted January 21, 2017 #332 Share Posted January 21, 2017 We r on the dawn in feb. booked inOV. Got an off ear to bid all the way up to owners suite. Did you get an offer to bid or an upsell offer? Upsell is an email to pay just a flat rate to upgrade to a suite. When did you get your email? We are on the Dawn in March. Link to comment Share on other sites More sharing options...
kdzkatz Posted January 21, 2017 #333 Share Posted January 21, 2017 What is meta? :confused: Thanks. I believe it is in reference to going from an inside to an ocean view (1 meta upgrade) or from a balcony to a suite(double meta). Those are just examples. Pretty much going up to the next tier of rooms would be a meta. I think are each of NCL's tiers are: inside,ocean view, balcony, mini suite, suite & Haven. Link to comment Share on other sites More sharing options...
destiny217 Posted January 22, 2017 #334 Share Posted January 22, 2017 (edited) I believe it is in reference to going from an inside to an ocean view (1 meta upgrade) or from a balcony to a suite(double meta). Those are just examples. Pretty much going up to the next tier of rooms would be a meta. I think are each of NCL's tiers are: inside,ocean view, balcony, mini suite, suite & Haven. Thanks! Edited January 22, 2017 by destiny217 Link to comment Share on other sites More sharing options...
tlreze Posted January 22, 2017 #335 Share Posted January 22, 2017 So are mini suites their own category when they are really just glorified balconies? will you not be allowed to bid from Balcony to suite or balcony to Haven? Link to comment Share on other sites More sharing options...
luckyinpa Posted January 22, 2017 #336 Share Posted January 22, 2017 So are mini suites their own category when they are really just glorified balconies? will you not be allowed to bid from Balcony to suite or balcony to Haven? i know on BA the minis have bigger bathrooms but the rest is pretty much the same as a regular balc. no clue about bidding i do know if near sailing date your mini price goes down to balc they probably will let you move Link to comment Share on other sites More sharing options...
Montanagirlalways Posted January 22, 2017 #337 Share Posted January 22, 2017 Bidding options emails if u get them open opportunities to upgrade. Seems hit or miss. So select a cabin u will be happy with if u don't get an email to upgrade. Link to comment Share on other sites More sharing options...
Still Dreaming Posted January 22, 2017 #338 Share Posted January 22, 2017 We r on the dawn in feb. booked inOV. Got an off ear to bid all the way up to owners suite. We are on the Dawn in Feb and got an email to upsell, Dawn is not part of the bidding process yet. Link to comment Share on other sites More sharing options...
maryisme Posted January 22, 2017 #339 Share Posted January 22, 2017 (edited) We bid on all categories and got nothing. We leave in two days and just found out at 1pm that our bids weren't accepted. I thought we bid pretty aggressively but it also looked like the ship was sold out. Our bids were in the fair range . Would you mind sharing what your bid was and the room type? Trying to get an idea as my window for bidding should open up - if I get the email- in a few days. Thanks! Mary Sent from my iPhone using Forums Edited January 22, 2017 by maryisme Link to comment Share on other sites More sharing options...
Montanagirlalways Posted January 22, 2017 #340 Share Posted January 22, 2017 On the escape it was actual bidding and the bid o meter said if it was a low bid high bid etc. on that one we bid low but then raised it. Not sure how much but our bid d was accepted. On the dawn it was an upgrade at a certain price. That's how it was for us anyway. On the dawn we had OV category and got an offer to upgrade to SC category. So that's was more then 1 category upgrade Link to comment Share on other sites More sharing options...
omarchs Posted January 22, 2017 #341 Share Posted January 22, 2017 We have done a few upsells and have been happy with the results. I really liked the ability to choose from available categories and locations. I don't like the blind bidding on just a class of room (I.e. Haven). Essentially you are now just booking a guaranteed cabin and you could bid a lot of money and you may get stuck with a category/location you don't want. I haven't seen anything written where you could refuse. We will be reluctant to try for Haven upgrades again with this new process. Link to comment Share on other sites More sharing options...
bunnycrawford Posted January 23, 2017 #342 Share Posted January 23, 2017 I've booked a spa mini suite and my husband loves the thermal suite in the spa. I've bid on an upgrade to the haven, but not the haven spa suite as it's not an option. Is the haven better than spa access? It's a mid march sailing so hopefully pretty warm. I'd love to stay in the haven, but if I'm going to pay for the upgrade, I don't want to pay for the thermal suite too. Any thoughts? Thank you! This is on the Escape. Link to comment Share on other sites More sharing options...
luckyinpa Posted January 23, 2017 #343 Share Posted January 23, 2017 I've booked a spa mini suite and my husband loves the thermal suite in the spa. I've bid on an upgrade to the haven, but not the haven spa suite as it's not an option. Is the haven better than spa access? It's a mid march sailing so hopefully pretty warm. I'd love to stay in the haven, but if I'm going to pay for the upgrade, I don't want to pay for the thermal suite too. Any thoughts? Thank you! This is on the Escape. i was on the BA and i had a haven spa suite in october and a balcony in december strictly by the weather i would have preferred the haven in the december. it would have given me and the kids much more to do inside in the bad weather until we got to florida. now if you have no kids and you are asking thermal spa vs haven id pick haven every time because it comes with more perks than the spa. of course theres the argument if you have spa access youd spent a lot of free time in there and not need haven. that has merit. plus if you like the pool and the other therapy rooms then you may get spend more time there. as you know the spa is just a boring place with nothing to do but relax :) haven may or may not be quiet. but the restaurant is nice and the free room service as well as priority embark/debark are well worth haven! Link to comment Share on other sites More sharing options...
seashells Posted January 23, 2017 #344 Share Posted January 23, 2017 This article appeared today. http://www.foxnews.com/travel/2017/01/23/norwegian-cruise-line-will-allow-passengers-to-bid-on-cabin-upgrades.html What is going on now is being called a 'beta test' and will roll out in February. This is a short part of the article. Norwegian Cruise Line is rolling out an industry-first for cruise lines in allowing passengers who have already paid for a cruise to bid on an upgrade to a higher category stateroom or suite, according to Travel Market Report. After undergoing a 60-day beta test and receiving positive feedback from a group of elite travel agents, the Norwegian Upgrade Advantage program is set to launch Feb. 8. The program will roll out on the Norwegian Escape, Norwegian Breakaway, Norwegian Getaway, Norwegian Epic and Pride of America before expanding to the cruise line's entire fleet by the end of the second quarter. While guests can't select the exact stateroom if their bid is accepted, the entire system is automated and travel agents receive a commission on the higher fare. Travel agents can opt out of the program if they wish. I does NOT mention using this if you book through NCL direct. Link to comment Share on other sites More sharing options...
luckyinpa Posted January 23, 2017 #345 Share Posted January 23, 2017 another article says Passengers will not only be able to go through the bidding process with their travel agent of choice, but will also be able to do the bidding themselves online. Accepted bids will be considered final and can not be refunded Link to comment Share on other sites More sharing options...
dbail4 Posted January 24, 2017 #346 Share Posted January 24, 2017 Would love to get this email for our April cruise. Will watch for it :) Link to comment Share on other sites More sharing options...
pellep Posted January 25, 2017 #347 Share Posted January 25, 2017 We just passed our 80 day mark and got the upgrade email We're in an H4 and made an offer to upgrade to H2. Interestingly, those few H2 cabins have been sold out on the NCL site forever. Would they still offer an upgrade if all the rooms in that category were booked? I though we were past the point where cancellations could occur? Thanks pellep Link to comment Share on other sites More sharing options...
dexddd Posted January 26, 2017 #348 Share Posted January 26, 2017 We just passed our 80 day mark and got the upgrade email We're in an H4 and made an offer to upgrade to H2. Interestingly, those few H2 cabins have been sold out on the NCL site forever. Would they still offer an upgrade if all the rooms in that category were booked? I though we were past the point where cancellations could occur? Thanks pellep Welcome to CC. Which ship, what date? Someone can cancel all the way up to sailing - it just changes how much money you lose. Link to comment Share on other sites More sharing options...
pellep Posted January 26, 2017 #349 Share Posted January 26, 2017 Welcome to CC. Which ship, what date? Someone can cancel all the way up to sailing - it just changes how much money you lose. We are on the Escape, 4/15 sailing. Link to comment Share on other sites More sharing options...
Rare Jmustang67 Posted January 26, 2017 #350 Share Posted January 26, 2017 We were in H5 Getaway 12/04 and had to cancel 11/30 for medical reasons NCL kept $4300 we got back 301 port fees it does happen. Link to comment Share on other sites More sharing options...
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