Plant Posted September 30, 2016 #1 Share Posted September 30, 2016 I was browsing the Carnival site last week and got an email from a Carnival PVP. Since we use a wonderful TA, I told him to take us off his list and he said he would. Since then we've had several phone calls from Carnival PVP's. We screen our calls, so there's not a big problem, but why would they keep this up? As much as we've cruised with Carnival I think they should have the info that we book with our TA. Have you been overwhelmed with call's from PVP's? Link to comment Share on other sites More sharing options...
Shmoo here Posted September 30, 2016 #2 Share Posted September 30, 2016 I was browsing the Carnival site last week and got an email from a Carnival PVP. Since we use a wonderful TA, I told him to take us off his list and he said he would. Since then we've had several phone calls from Carnival PVP's. We screen our calls, so there's not a big problem, but why would they keep this up? As much as we've cruised with Carnival I think they should have the info that we book with our TA. Have you been overwhelmed with call's from PVP's? They are extremely persistent. I've learned not to even open emails from Carnival as it just leads to a phone call within an hour. :mad: Funny thing is, I'm the trip planner, it's my email, but every time they called, they ask for my husband. I've told them I'm the person they want to talk to, it just his name first on the folder, and I know where they are, if we want to book or ask questions. Please stop calling. But they kept calling. Finally, like the 4th time they called and asked to speak to my husband, he did happen to be home. I put him on, HE told the PVP to stop calling, and voila! no more phone calls. I've also read of people telling the persistent PVPs that they're going to take it up the chain of command, if they don't stop calling. Link to comment Share on other sites More sharing options...
Boozebabe Posted September 30, 2016 #3 Share Posted September 30, 2016 We always check caller ID before we answer the phone. As soon as we see Miami, FL we don't even answer any more. But I don't want to p!ss my PVP off. she has called me with some great offers . Link to comment Share on other sites More sharing options...
luvtovaca Posted September 30, 2016 #4 Share Posted September 30, 2016 We have had the same PVP since our first Carnival cruise. I was browsing a few weeks ago before we booked our upcoming cruise in December. I thought maybe she would call me once she saw I was looking at cruises. Well, the next day, I got an email and phone call from someone saying they were newly assigned to me. I called my PVP thinking maybe she had moved on and was no longer with Carnival and she called right back. I emailed the gentleman back saying thanks but no thanks we have had a PVP for years. He wanted all kinds of info to forward our account to her?! Really?? So basically he stole our account out from under our PVP! She was able to open our account and add our VIFP #'s back, etc. But what the heck!? Needless to say, I didn't respond to him and we booked with our original PVP. Link to comment Share on other sites More sharing options...
KPfromCT Posted September 30, 2016 #5 Share Posted September 30, 2016 LMAO! My PVP is the same way. SUPER persistent. I would always send the call to voicemail when I saw the 305 area code. He finally texted me and said he was just doing his job.:D:D I wrote back and told him I get it, but I wasn't ready to book and told him not to waste his time calling me. They are CRAZY!!!! :D Link to comment Share on other sites More sharing options...
MtnDweller Posted September 30, 2016 #6 Share Posted September 30, 2016 I have the opposite issue. Never hear from mine. He has only called once and it was to notify me about the $49 deposit sale some months back. I called him a few week ago because I wanted to upgrade to a balcony. He never returned my call. I had to call in and have someone else handle it. I am currently looking to book another cruise and I'll probably book online. Link to comment Share on other sites More sharing options...
The4Cruisers Posted September 30, 2016 #7 Share Posted September 30, 2016 We've been on approx. 1 dozen CCL cruises and we have yet to hear from a PVP. I call mine (we're on our second one now as our first left the job) to book travel, but that's about it. He did friend me on Facebook, but I "unfollowed" him as he is quite the celeb and I had no interest in his fan's posting stuff. Link to comment Share on other sites More sharing options...
Micahs Grandad Posted September 30, 2016 #8 Share Posted September 30, 2016 We are on our third pvp the first two left. With all of them I ask them to not call me I will call when ready to book. They all followed my instructions and were there for us when we had any problem Link to comment Share on other sites More sharing options...
DHnDWplus2 Posted September 30, 2016 #9 Share Posted September 30, 2016 My PVP has been the same since 2010. He is wonderful and does not call us randomly. He returns our calls and/or emails promptly and calls us a week or so before every cruise to tell us bon voyage! Sent from my SPH-L710 using Forums mobile app Link to comment Share on other sites More sharing options...
riclop Posted September 30, 2016 #10 Share Posted September 30, 2016 I was browsing the Carnival site last week and got an email from a Carnival PVP. Since we use a wonderful TA, I told him to take us off his list and he said he would. Since then we've had several phone calls from Carnival PVP's. We screen our calls, so there's not a big problem, but why would they keep this up? As much as we've cruised with Carnival I think they should have the info that we book with our TA. Have you been overwhelmed with call's from PVP's? WE got rid of ours with a phone call because they are a pain. Link to comment Share on other sites More sharing options...
maldenmusic Posted September 30, 2016 #11 Share Posted September 30, 2016 We have always booked our own cruises online but for a while we got calls from Carnival reps. After a few months of not answering their calls, I guess they finally gave up. Link to comment Share on other sites More sharing options...
jayscore Posted September 30, 2016 #12 Share Posted September 30, 2016 My PVP is a doll! She knows if I need something, I'll ask. I will book through her, knowing just what it is I want, and she acknowledges what I'm talking about. If there's a new "gimmick" about the particular booking, she let's me know. Aside from that, she only touches bases occasionally to ask, "How's it going?". (I wish CC would allow me to mention her name!) So, not all PVP's are a thorn in the side!;) Link to comment Share on other sites More sharing options...
springs741 Posted September 30, 2016 #13 Share Posted September 30, 2016 My PVP is a doll! She knows if I need something, I'll ask. I will book through her, knowing just what it is I want, and she acknowledges what I'm talking about. If there's a new "gimmick" about the particular booking, she let's me know. Aside from that, she only touches bases occasionally to ask, "How's it going?".(I wish CC would allow me to mention her name!) So, not all PVP's are a thorn in the side!;) Mine PVP is very much like yours. She never cold calls me. Just this week I emailed her with a question. I get an email back asking if she can call and what time would be good as the answer is complicated. Once in a while she will contact me with info regarding a unique sailing, like the recently announce 14 day Miracle to Alaska. Like you jayscore I wish I could give my PVP a plug. Link to comment Share on other sites More sharing options...
mmsydny4@aol.com Posted September 30, 2016 #14 Share Posted September 30, 2016 My PVP is a doll! She knows if I need something, I'll ask. I will book through her, knowing just what it is I want, and she acknowledges what I'm talking about. If there's a new "gimmick" about the particular booking, she let's me know. Aside from that, she only touches bases occasionally to ask, "How's it going?".(I wish CC would allow me to mention her name!) So, not all PVP's are a thorn in the side!;) Umm you're not supposed to give this out? I give everyone our pvps name & extension lol. Never had anyone say I couldn't. Sent from my SAMSUNG-SGH-I497 using Forums mobile app Link to comment Share on other sites More sharing options...
firemanbobswife Posted September 30, 2016 #15 Share Posted September 30, 2016 Mine doesn't bother me. He knows I'll call him when I'm ready. If you want to make sure they don't call you, take your phone number out of your online profile on Carnival.com. Link to comment Share on other sites More sharing options...
Domino D Posted September 30, 2016 #16 Share Posted September 30, 2016 Our PVP is also really helpful. I email her with what I'm considering for the upcoming year. I tell her ships, ports, time frames, and costs that we are interested in. She emails me when she sees something that we might be interested in. She will also sometimes email me about upcoming sales and offers I get. Link to comment Share on other sites More sharing options...
springs741 Posted September 30, 2016 #17 Share Posted September 30, 2016 Umm you're not supposed to give this out? I give everyone our pvps name & extension lol. Never had anyone say I couldn't. Sent from my SAMSUNG-SGH-I497 using Forums mobile app You can share your PVP info, you just can't do it here on Cruise Critic. It is a CC rule. Link to comment Share on other sites More sharing options...
easyboy Posted September 30, 2016 #18 Share Posted September 30, 2016 We just don't pick up the phone when we see it on the caller ID. Link to comment Share on other sites More sharing options...
Micahs Grandad Posted September 30, 2016 #19 Share Posted September 30, 2016 You can share your PVP info, you just can't do it here on Cruise Critic. It is a CC rule. When our first two pvp's left suddenly, asked cruising friends for recommendation but did it elsewhere Link to comment Share on other sites More sharing options...
silverpenguin Posted September 30, 2016 #20 Share Posted September 30, 2016 Our PVP calls every time I log into Carnival or put in my VIFP # on a mock booking. I've just started browsing anonymously unless I want her to call my husband and "remind" him to think about booking a cruise ;) Link to comment Share on other sites More sharing options...
ABQrobin Posted September 30, 2016 #21 Share Posted September 30, 2016 Our PVP calls every time I log into Carnival or put in my VIFP # on a mock booking. I've just started browsing anonymously unless I want her to call my husband and "remind" him to think about booking a cruise ;) This happened to us too.... so my DH, which is the phone number listed on our log in, told them that we don't need his services. He has not called back. I no longer need to log out to do a mock booking, I do it all the time, no phone calls anymore. Link to comment Share on other sites More sharing options...
tef43 Posted September 30, 2016 #22 Share Posted September 30, 2016 Have you been overwhelmed with call's from PVP's?No. I've worked with the same PVP for over 10 years. He knows not to call. HINT: If you do not want to be contacted whenever you hit the Carnival website, make sure that you are NOT logged in. Link to comment Share on other sites More sharing options...
Luke Dawg Posted September 30, 2016 #23 Share Posted September 30, 2016 I was browsing the Carnival site last week and got an email from a Carnival PVP. Since we use a wonderful TA, I told him to take us off his list and he said he would. Since then we've had several phone calls from Carnival PVP's. We screen our calls, so there's not a big problem, but why would they keep this up? As much as we've cruised with Carnival I think they should have the info that we book with our TA. Have you been overwhelmed with call's from PVP's? Yes it is very annoying after awhile. I finally figured it out, I would get these calls shortly after surfing carnival.com. The PVP told me the system prompts the PVP assigned to you to call. I told the PVP that we are cruising Princess in Nov and will not be doing another one this year. I asked to be taken off the call list but he informed he could but it only lasts for two weeks. Sometimes he calls his notes pop up he says oh yeah your are going on Princess. I told him politely just review your notes prior to calling. Link to comment Share on other sites More sharing options...
Working 2 cruise again Posted September 30, 2016 #24 Share Posted September 30, 2016 Cruise numbers 4 and 5 are booked and are within the next 6 months and I have no idea who my PVP is. I received a call one time when I put a room on hold, but never heard anything else. Link to comment Share on other sites More sharing options...
Herfnerd Posted September 30, 2016 #25 Share Posted September 30, 2016 I "dread" going to the Carnival site anymore as I know that I will be inundated with calls from a certain PVP. I tend to go to third party cruise agents if I want to check Carnival prices and itineraries. Our next cruise is to Alaska and we are sailing HAL Link to comment Share on other sites More sharing options...
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