aussie cruzer Posted January 29, 2017 #251 Share Posted January 29, 2017 I am coming on in Auckland. Any current news? Feeling very frustrated!!!!!!Traveling 2 Sydney to NZ roll call is saying they have been offered full refund on cruise in cruise credit or stay onboard with obc and cruise credit Get ready for same offer out of Auckland to Singapore. Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
Quayside1978 Posted January 29, 2017 #252 Share Posted January 29, 2017 Sydney to NZ roll call is saying they have been offered full refund on cruise in cruise credit or stay onboard with obc and cruise credit Get ready for same offer out of Auckland to Singapore. Sent from my SM-G930F using Tapatalk It's a silly offer for us as we are about to fly 8000 miles and are on fixed airline tickets. Would only be good if we get 100% cruise credit plus the opportunity to sail Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
B35 Posted January 29, 2017 #253 Share Posted January 29, 2017 It's a silly offer for us as we are about to fly 8000 miles and are on fixed airline tickets. Would only be good if we get 100% cruise credit plus the opportunity to sail Sent from my iPhone using Forums Agreed, it's a terrible offer and no good for us. Link to comment Share on other sites More sharing options...
kiwicruisers51 Posted January 29, 2017 #254 Share Posted January 29, 2017 It's a silly offer for us as we are about to fly 8000 miles and are on fixed airline tickets. Would only be good if we get 100% cruise credit plus the opportunity to sail Sent from my iPhone using Forums Not helpful to you guys at all :mad::mad: Link to comment Share on other sites More sharing options...
bostonfred Posted January 29, 2017 #255 Share Posted January 29, 2017 We are leaving on Feb 10th for Hawaii, then on to Auckland before boarding on the 18th...full refund doesn't help us with those airfares and return fare from Singapore , as insurance won't cover unless entire cruise cancelled. If we leave and then cruise cancelled, we will need to scramble to get home since our return flight is out of Singapore in March....quite a mess and no word from NCL! Link to comment Share on other sites More sharing options...
lovenewexperiences1 Posted January 29, 2017 #256 Share Posted January 29, 2017 (edited) Just would like updated info. Seems waiting for the last minute to be notified of itinerary changes is difficult to make alternate plans. Edited January 29, 2017 by lovenewexperiences1 Link to comment Share on other sites More sharing options...
Rare insidecabin Posted January 29, 2017 #257 Share Posted January 29, 2017 It's a silly offer for us as we are about to fly 8000 miles and are on fixed airline tickets. Would only be good if we get 100% cruise credit plus the opportunity to sail Sent from my iPhone using Forums UK booking This is a major change so package holiday regs kick in. 100% refund and compensation for all costs including independently booked flights. a Cruise is a package holiday. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 29, 2017 #258 Share Posted January 29, 2017 We are leaving on Feb 10th for Hawaii, then on to Auckland before boarding on the 18th...full refund doesn't help us with those airfares and return fare from Singapore , as insurance won't cover unless entire cruise cancelled. If we leave and then cruise cancelled, we will need to scramble to get home since our return flight is out of Singapore in March....quite a mess and no word from NCL! That sucks big time. I would be looking at contingency plans and alternate cruises or tours that may fill the void. Link to comment Share on other sites More sharing options...
ladylurkalot Posted January 29, 2017 #259 Share Posted January 29, 2017 UK booking This is a major change so package holiday regs kick in. 100% refund and compensation for all costs including independently booked flights. a Cruise is a package holiday. IS THIS TRUE? We are on the Auckland cruise and booked through a UK travel agent inc flights, hotels etc. How many cancelled ports would constitute a major change? And how should we claim? Link to comment Share on other sites More sharing options...
B35 Posted January 29, 2017 #260 Share Posted January 29, 2017 IS THIS TRUE? We are on the Auckland cruise and booked through a UK travel agent inc flights, hotels etc. How many cancelled ports would constitute a major change? And how should we claim? Yes, it's true but not sure how it works. I think Norwegian would be responsible for a full refund Inc flights but don't quote me on that. Link to comment Share on other sites More sharing options...
anniegb Posted January 29, 2017 #261 Share Posted January 29, 2017 IS THIS TRUE? We are on the Auckland cruise and booked through a UK travel agent inc flights, hotels etc. How many cancelled ports would constitute a major change? And how should we claim? Contact your travel agent. Annie Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 30, 2017 #262 Share Posted January 30, 2017 Yes, it's true but not sure how it works. I think Norwegian would be responsible for a full refund Inc flights but don't quote me on that. If the flights were organised by NCL for you then it would incorporate them as well, if not (as seems the case) they normally only compensate for a change of flights fee. Contact the TA. Link to comment Share on other sites More sharing options...
teamflames Posted January 30, 2017 #263 Share Posted January 30, 2017 Just would like updated info. Seems waiting for the last minute to be notified of itinerary changes is difficult to make alternate plans. Good luck... ncl has no idea how to communicate with its passengers let alone even communicate with the ship and with in its own organisation. They have new problems, a long way to travel - there will be more changes. Evidence- they had no idea what was going on with the last 3 cruises even though they were shorter cruises and were repeating already visited ports. Ncl = head in the sand! Sent from my iPod touch using Forums Link to comment Share on other sites More sharing options...
BettyNL Posted January 30, 2017 #264 Share Posted January 30, 2017 I was also in the jan5 sailing the only one to not receive a future cruise credit and still am furious!!! Because of that I will not be cruising ncl again after doing 15 cruises with them. Sent from my iPhone using Forums SUSAN0000... Totally agree; posted my frustration on our 5 January CC thread -- BettyNL Link to comment Share on other sites More sharing options...
rscales2 Posted January 30, 2017 #265 Share Posted January 30, 2017 The Captain is talking to the leader of the protest this courageous American is not happy. I am happy and will accept the offer. I was very upset now I am satisfied and enjoying my cruise. Eating ways to much. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare insidecabin Posted January 30, 2017 #266 Share Posted January 30, 2017 (edited) IS THIS TRUE? We are on the Auckland cruise and booked through a UK travel agent inc flights, hotels etc. How many cancelled ports would constitute a major change? And how should we claim? NCL UK Booking T&C condition 8. 2 or more ports cancelled. (16/17 brochure) this has to be there as it is covered by regulations(other EU bookings as well). NCL are ALSO breaking the ABTA code of conduct by not offering the option to cancel with full compensation so a complaint to ABTA will also needed by all effected UK bookings even if you decide to still go. A cruise, even booked cruise only is a package holiday as it has accommodation and travel. If a bigger package with flights(ATOL certificate) that should eliminate anyone trying to tell you cruise is not a package. Your TA should support you in this if it on their ATOL cert they are responsible for the package. You are looking for "package holiday regulations" which has a summary http://www.which.co.uk/consumer-rights/regulation/package-travel-regulations Edited January 30, 2017 by insidecabin Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 30, 2017 #267 Share Posted January 30, 2017 The Captain is talking to the leader of the protest this courageous American is not happy. I am happy and will accept the offer. I was very upset now I am satisfied and enjoying my cruise. Eating ways to much. Sent from my iPhone using Forums I am glad you are now happier and making the most of the cruise.:D Link to comment Share on other sites More sharing options...
herdingdogmom Posted January 30, 2017 #268 Share Posted January 30, 2017 The Captain is talking to the leader of the protest this courageous American is not happy. I am happy and will accept the offer. I was very upset now I am satisfied and enjoying my cruise. Eating ways to much. Thanks again for your updates. So glad you are enjoying the cruise. Have the protests in the atrium continued? We board on Feb. 6 and do not want to deal with that at all. I suspect the protest leader is also scheduled to be on our sailing. I hope the Captain can get corporate NCL to give him what he wants so he disembarks in Sydney. Link to comment Share on other sites More sharing options...
aussie cruzer Posted January 30, 2017 #269 Share Posted January 30, 2017 Thanks again for your updates. So glad you are enjoying the cruise. Have the protests in the atrium continued? We board on Feb. 6 and do not want to deal with that at all. I suspect the protest leader is also scheduled to be on our sailing. I hope the Captain can get corporate NCL to give him what he wants so he disembarks in Sydney. Can't imagine protests now after being given a 100 % credit. This wouldn't of happened without the protests & media attention. Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
casofilia Posted January 30, 2017 #270 Share Posted January 30, 2017 Can't imagine protests now after being given a 100 % credit. I can; the only thing that will satisfy some is a 100% REFUND!! Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 30, 2017 #271 Share Posted January 30, 2017 I can; the only thing that will satisfy some is a 100% REFUND!! I agree, some people will never be happy. Not even with a 150% refund.:( Link to comment Share on other sites More sharing options...
gracett1 Posted January 30, 2017 #272 Share Posted January 30, 2017 Can't imagine protests now after being given a 100 % credit. This wouldn't of happened without the protests & media attention. Sent from my SM-G930F using Tapatalk I agree. Thanks, Guys. Coming on board for Feb 6th to 16th Sent from my SM-G920T1 using Tapatalk Link to comment Share on other sites More sharing options...
Portybelly Posted January 30, 2017 #273 Share Posted January 30, 2017 Flying 11000 miles in less than 3 weeks and still no idea where we will be going, whether we will make our return flights from Singapore or what compensation will be for not getting the holiday we booked. No chance of flight refunds as we booked seperate. As everyone has said, crap communication from NCL as well as a blatant disregard for customers by keeping this crippled blind dog sailing... If all I was concerned about was the boat, eating and drinking, and not destinations, I could have gone to the Caribbean which is a lot closer... Sent from my SM-G935F using Forums mobile app Link to comment Share on other sites More sharing options...
aussie cruzer Posted January 30, 2017 #274 Share Posted January 30, 2017 Flying 11000 miles in less than 3 weeks and still no idea where we will be going, whether we will make our return flights from Singapore or what compensation will be for not getting the holiday we booked. No chance of flight refunds as we booked seperate. As everyone has said, crap communication from NCL as well as a blatant disregard for customers by keeping this crippled blind dog sailing...If all I was concerned about was the boat, eating and drinking, and not destinations, I could have gone to the Caribbean which is a lot closer... Sent from my SM-G935F using Forums mobile app You can guarantee you will be offered 100 % credit from Auckland to Singapore Have a look at the great deal Ovation of the season has out of Brisbane to Singapore Feb 22 ....works great with your Singapore connections. Bail out if you can. Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
anniegb Posted January 30, 2017 #275 Share Posted January 30, 2017 Flying 11000 miles in less than 3 weeks and still no idea where we will be going, whether we will make our return flights from Singapore or what compensation will be for not getting the holiday we booked. No chance of flight refunds as we booked seperate. As everyone has said, crap communication from NCL as well as a blatant disregard for customers by keeping this crippled blind dog sailing...If all I was concerned about was the boat, eating and drinking, and not destinations, I could have gone to the Caribbean which is a lot closer... Sent from my SM-G935F using Forums mobile app I agree. A FCC is only of value if you would use it. I note you are from UK. NCL is in breach of quite a few regulations. Check Inside Cabin's post. Annie Link to comment Share on other sites More sharing options...
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