How To Contact The Ship

[Tiggipaws]

Hello

 

Just wondering if someone needed to contact me urgently whilst on a cruise, how could they contact the ship?

[sue1898]

See procedure here: http://www.hollandamerica.com/cruise-vacation-planning/PlanningAndAdvice.action?tabName=Shipboard+Life&contentMenu=Onboard+Communications&contentSubMenu=What+About+Telephone,+Fax+%26+Mail+Usage?&WT.ac=PopTop_Telephone

[Krazy Kruizers]

At one time, HAL used to have the price for the cost per minute.

It was $16 per minute -- it may have gone up since then.

[jtl513]

It was $16 per minute -- it may have gone up since then.

Still is. It says that in the section sue1898 gave the link to.

[avian777]

For future reference (on this and many other matters), attached is a copy of HAL's "Know Before You Go" brochure. Telephone calls are covered in "Communication at Sea" on page 17.

Smooth sailing ...

KnowBeforeYouGo.pdf

[jtl513]

For future reference (on this and many other matters), attached is a copy of HAL's "Know Before You Go" brochure. Telephone calls are covered in "Communication at Sea" on page 17.

Smooth sailing ...

That version is dated 11/2015. I believe it is better to give the link to KBYG on the HAL site for the latest version. The current one is Jan 2017.

http://www.hollandamerica.com/assets/cruise-vacation-onboard/KBYG.pdf

[avian777]

That version is dated 11/2015. I believe it is better to give the link to KBYG on the HAL site for the latest version. The current one is Jan 2017.

http://www.hollandamerica.com/assets/cruise-vacation-onboard/KBYG.pdf

 

Thank you for providing the updated "Know Before You Go" ... interestingly the "Communication at Sea" section in the Jan 2017 edition repeats verbatim that section from the 2015 version.

Smooth sailing ...

[john2003]

Should be able to text you in most locations. If this doesn't work I don't think the phone service will be working either.

 

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[jtl513]

Thank you for providing the updated "Know Before You Go" ... interestingly the "Communication at Sea" section in the Jan 2017 edition repeats verbatim that section from the 2015 version.

Smooth sailing ...

Yes, but any part can change anytime, so IMO it is best to always look at the current version.

[catl331]

Should be able to text you in most locations. If this doesn't work I don't think the phone service will be working either.

My cell phone doesn't work outside the US, but calling the ship should still work.

[john2003]

Good point. I always have a phone that works outside North America as I travel a reasonable amount.

 

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[Tiggipaws]

Thank you everyone, the information is very helpful

[senorjim]

On our last cruise a few weeks ago on Oosterdam on our room key card was the ship's phone number. It appeared to be toll free but I have no idea what payment they may ask for once you called.

 

 

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[jtl513]

On our last cruise a few weeks ago on Oosterdam on our room key card was the ship's phone number. It appeared to be toll free but I have no idea what payment they may ask for once you called.

The number on the card (321-837-6106) is not a specific ship number, it is what HAL calls a "Ship Dial Service". Read the info linked to in post #2. Edited February 12, 2017 by jtl513

[jtl513]

shipdial.com is run by Harris CapRock Maritime Solutions. The FAQs say a $79.50 hold will be placed on your credit card up front.

Edited February 12, 2017 by jtl513

[avian777]

Yes, but any part can change anytime, so IMO it is best to always look at the current version.[/font][/size][/color]

 

Right you are. Your advice that it's "best to always look at the current version" was especially helpful, since I'm certain no one would have figured that out without your insights. Thanks again for your input.

Smooth sailing ...

[jtl513]

... since I'm certain no one would have figured that out without your insights.

Happy to help you!

[jthibeault]

Also check the Emergency Phone Number section on pages 3 and 4 of the Know Before You Go booklet. It may be a more appropriate number to hand out, depending on what you're planning for.