Freckles_51 Posted February 22, 2017 #1 Share Posted February 22, 2017 We are boarding on Saturday, pre-purchased shore excursions prior to the Feb 3 new Latitude Rewards announcement, and have been told (by phone) that we should go to the Shore Excursion desk on board to receive the credit that is now available as a Latitude member benefit. Has anyone done this and was it that easy? Was it given as on board credit - refundable or non-refundable? Or was it credited back to the credit card used to make the purchase? If purchased in non-US funds (CAD in our case) is it credited in same currency? Thanks Link to comment Share on other sites More sharing options...
cmh Posted February 23, 2017 #2 Share Posted February 23, 2017 I called and asked the same question since I just spent about $1600 for shore excursions for our cruise in April. I was told I had to take care of it once we board the ship and the credit would be ship board credit. Link to comment Share on other sites More sharing options...
Son of a son of a ... Posted February 23, 2017 #3 Share Posted February 23, 2017 That stinks you have to go down and wait at the desk. They should be able to credit your statement without you asking for it. Link to comment Share on other sites More sharing options...
Freckles_51 Posted February 23, 2017 Author #4 Share Posted February 23, 2017 Thanks for responses. Yes I agree we should not have to line up at the shore excursion desk to get the credit. I am hoping it is credited back to my credit card in the same currency as paid, not given as OBC in USD. Link to comment Share on other sites More sharing options...
jvsnana Posted February 23, 2017 #5 Share Posted February 23, 2017 Please post about your experience with this when you get back from your cruise if you will. I called this morning and got the same response as posted here..."Once onboard, take your keycard to the Shore Excursion desk to get an adjustment." Link to comment Share on other sites More sharing options...
casofilia Posted February 23, 2017 #6 Share Posted February 23, 2017 I will be grateful for the refund however I get it. It was totally unexpected and so a bit of a bonus. I will go to the desk when there is no one there and so not have to wait. Link to comment Share on other sites More sharing options...
dexddd Posted February 23, 2017 #7 Share Posted February 23, 2017 Hi Freckles - your Epic trip has finally arrived! Have a great time and safe travels. Let us know how it went. Link to comment Share on other sites More sharing options...
Freckles_51 Posted February 23, 2017 Author #8 Share Posted February 23, 2017 Hi dex, hope you and your family are well. I know we will have a great time. I will definitely report the experience when I get back, and just to clarify, I am grateful :) Link to comment Share on other sites More sharing options...
janymac Posted February 23, 2017 #9 Share Posted February 23, 2017 Just did this on the Epic, they took my room number and it was taken off the first evening. It is onboard credit. Also go to the internet desk and get your minutes if you are in the level that get free internet minutes. We are boarding on Saturday, pre-purchased shore excursions prior to the Feb 3 new Latitude Rewards announcement, and have been told (by phone) that we should go to the Shore Excursion desk on board to receive the credit that is now available as a Latitude member benefit. Has anyone done this and was it that easy?Was it given as on board credit - refundable or non-refundable? Or was it credited back to the credit card used to make the purchase? If purchased in non-US funds (CAD in our case) is it credited in same currency? Thanks Link to comment Share on other sites More sharing options...
jvsnana Posted February 23, 2017 #10 Share Posted February 23, 2017 Just did this on the Epic, they took my room number and it was taken off the first evening. It is onboard credit. Also go to the internet desk and get your minutes if you are in the level that get free internet minutes. Thanks for letting us know all worked out! Do you know if the OBC was refundable or non refundable? Link to comment Share on other sites More sharing options...
dexddd Posted February 23, 2017 #11 Share Posted February 23, 2017 Hi dex, hope you and your family are well. I know we will have a great time. I will definitely report the experience when I get back, and just to clarify, I am grateful :) Thanks. Are you in Florida yet or is that going to be tomorrow? Link to comment Share on other sites More sharing options...
june123 Posted February 23, 2017 #12 Share Posted February 23, 2017 Just did this on the Epic, they took my room number and it was taken off the first evening. It is onboard credit. Also go to the internet desk and get your minutes if you are in the level that get free internet minutes. can you tell me are the free internet minutes per person or per stateroom as we are both platinum thank you x Link to comment Share on other sites More sharing options...
casofilia Posted February 23, 2017 #13 Share Posted February 23, 2017 can you tell me are the free internet minutes per person or per stateroom as we are both platinum thank you x According to the information online it is per person. Free Internet Minutes4 30 minutes for Platinum, 60 minutes for Platinum Plus, 100 minutes for Ambassador Link to comment Share on other sites More sharing options...
june123 Posted February 23, 2017 #14 Share Posted February 23, 2017 According to the information online it is per person. Free Internet Minutes4 30 minutes for Platinum, 60 minutes for Platinum Plus, 100 minutes for Ambassador thank you x Link to comment Share on other sites More sharing options...
pegdave Posted February 23, 2017 #15 Share Posted February 23, 2017 I thought I read all the rewards but I missed the shore excursions credit. We leave Saturday can you tell me how much the credit is for Platinum ? Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
porridgeuk Posted February 23, 2017 #16 Share Posted February 23, 2017 Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
casofilia Posted February 23, 2017 #17 Share Posted February 23, 2017 I thought I read all the rewards but I missed the shore excursions credit. We leave Saturday can you tell me how much the credit is for Platinum ? Onboard Discounts On Shore Excursions 10% for Silver - Platinum, 15% for Platinum Plus, 20% for Ambassador Mike Link to comment Share on other sites More sharing options...
Freckles_51 Posted February 24, 2017 Author #18 Share Posted February 24, 2017 Thanks. Are you in Florida yet or is that going to be tomorrow? We are in Florida, spending a few pre-cruise days at Disney :D Link to comment Share on other sites More sharing options...
dexddd Posted February 25, 2017 #19 Share Posted February 25, 2017 Have a great trip Freckles. Link to comment Share on other sites More sharing options...
janymac Posted February 25, 2017 #20 Share Posted February 25, 2017 can you tell me are the free internet minutes per person or per stateroom as we are both platinum thank you x Per person, you use your personal email to log-in super easy. Use your phone, saves you minutes!! Super fun sailing:D Link to comment Share on other sites More sharing options...
Freckles_51 Posted March 5, 2017 Author #21 Share Posted March 5, 2017 I am back :loudcry: and these are our experiences with Latitudes. Just for info.....We were Silver, sailed on the Epic, booked in CAD, pre-purchased shore excursions (CAD) and photo package (CAD). After going through security, check-in lines were separated by Latitude level (Port Canaveral - other ports may differ) We were boarded by Latitudes level after tours, CAS, Haven, and suites. Upon boarding we went directly to the shore excursion desk. There was only one couple in line so we waited. As "janymac" reported, they took our room number and told us it would be fixed. By the end of the day, they had credited our accounts with the full amount paid for shore excursions (converted to USD), and then charged the reduced amount, so we started with a credit and it was refundable. I will note that we already had some non-refundable credit....this was used up by the new charges for shore excursions :) Immediately following the muster drill, we went to the Latitudes desk to inquire about the Latitudes Party....there was a notice on the desk giving day, time and location .....no need to sign up. The photo package discount was not so simple. :( My daughter had pre-purchased it about a week before the cruise, after the new Latitudes discounts were in effect. There was a note on the invoice stating "all discounts applied", however the 20% discount was not applied. I went to guest services early on the second day, and was told that they would look into it and let us know. Due to another issue, I had to go to Guest Services later that day so asked again about the photo discount and was told that it had nothing to do with guest services, I had to ask at the photo studio. I went there, asked for the manager, was told I was speaking to him, explained the situation, and was told that the discount does not apply to packages because we're "already getting a discount by purchasing the package". :( I do not recall seeing that exclusion with the new Latitudes benefits, however my daughter accepted the explanation. 2 days before the end of the cruise, Guest Services contacted us and told us that the photo discount "does" apply, they had just spoken to the studio manager and we had to go and speak to him. Upon approaching the same person we had spoken to previously, he said he did not hear from Guest Services, "must have been my manager" :confused: Will the real manager please step forward? The result.....they added to the package a choice of 2 extra 8x10 or 3 extra 6x8, both of which were higher value than 20% discount and my daughter was happy with that. We realized after all this that we may have been better served to inquire at the CruiseNext desk ....apparently they deal with questions about Latitudes benefits, not Guest Services :o We did not purchase the internet package. Link to comment Share on other sites More sharing options...
jvsnana Posted March 5, 2017 #22 Share Posted March 5, 2017 Thank you for all of the first hand information! Sorry you had to spend so much time figuring it all out onboard, but I hope you had a wonderful cruise :) Link to comment Share on other sites More sharing options...
Freckles_51 Posted March 5, 2017 Author #23 Share Posted March 5, 2017 Thank you for all of the first hand information!Sorry you had to spend so much time figuring it all out onboard, but I hope you had a wonderful cruise :) You are welcome. We did have a wonderful time. Link to comment Share on other sites More sharing options...
Freckles_51 Posted March 5, 2017 Author #24 Share Posted March 5, 2017 Forgot to mention....we booked the cruise more than 9 months ahead worth double Latitudes points under the old terms.....I just checked MyNCL and we did receive double....I'm now Gold...:D. Link to comment Share on other sites More sharing options...
dexddd Posted March 5, 2017 #25 Share Posted March 5, 2017 Forgot to mention....we booked the cruise more than 9 months ahead worth double Latitudes points under the old terms.....I just checked MyNCL and we did receive double....I'm now Gold...:D. Welcome back Freckles. Sorry you had to deal with some mess onboard. Did your DD have a nice birthday on the Epic? Would you sail the Epic again? I've softened my stance on the Epic but haven't booked it yet. Next trip is August on MSC for our DD's high school graduation. Link to comment Share on other sites More sharing options...
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