Captains Club cabin upgrade not available with TA lower "group" rates

[clojacks]

I called our TA last week inquiring about pricing on a SE Asia cruise that we were interested in. They had a price that was advertised on their website that was significantly less than the same cabin listings on Celebrity's site. I was interested in booking a C3 and using my Captain's Club enrollment to upgrade to a C2. The representative for my TA said that because they were advertising or showing a group rate, we would not be eligible to upgrade at that rate, but we could at the Celebrity rate that was a few hundred higher. I have NEVER been told that their price didn't apply for an upgrade? Anyone else run in to this? Have I just been lucky in the past?

[cruisestitch]

The travel agent makes the rules on their group bookings. If they don't want to allow Captain's Club upgrades, they don't.

[Bo1953]

It is a 'group rate' through a travel agency and many 'benefits' may not apply, such as cabin upgrades and the like.

 

Were you to book a X published rate through X or a TA, then benefits will apply. Is it possible that your previous bookings through TA's were at X's published rates, thus you enjoyed the added benefits?

 

bon voyage

[QE2_Fan]

We've always secured the CC upgrade on our TA group rates - but it may depend on the type of allocation, and of course the TA.

 

 

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[eandj]

if you are still saving a ton of money, and the cost between those categories isn't substantial, I wouldn't look at it like you are being short changed. Like mentioned, the TA has the power when offering a group rate. Sometimes we have been offered the upgrade, sometimes not. As long as we are saving hundreds of dollars...shrug. :D

[griffy116]

We upgraded ours a couple of weeks ago. Our TA had booked us with group rate and we used the Captain's Club upgrade. I think it must vary from one TA to the next and doesn't have anything to do with the cruise line.