lucymorgan Posted March 16, 2017 #301 Share Posted March 16, 2017 I've never been a fan of room service (on land or at sea) - it always seems to be luke warm at best and not the same quality and choice. I've only ever used it to ensure I wake up in time for an early excursion. However, I understand people who have already booked and paid being upset by this change. It is not what they paid for. IMO RCI should have announced this with a much longer lead time and with details of what they were going to provide instead. For example more food options late at night and better options such as trays and covers for transporting food back to rooms by guests and special consideration for sole parents or people with a disability. Able bodied people with more than one adult in a room would then be able to go and get their family exactly what is required/desired without taking up space in the windjammer if they prefer to eat in their room. Link to comment Share on other sites More sharing options...
Lafayette Cruiser Posted March 16, 2017 #302 Share Posted March 16, 2017 Yes, you can grab food in WJ and take tray back to room. That is IF the WJ is open. Next move by RCCL will be to restrict WJ service hours even more so you will be forced to order room service if you are hungry outside of ever decreasing service hours. Link to comment Share on other sites More sharing options...
Rare rimmit Posted March 16, 2017 #303 Share Posted March 16, 2017 IMO RCI should have announced this with a much longer lead time and with details of what they were going to provide instead. For example more food options late at night and better options such as trays and covers for transporting food back to rooms by guests and special consideration for sole parents or people with a disability. Able bodied people with more than one adult in a room would then be able to go and get their family exactly what is required/desired without taking up space in the windjammer if they prefer to eat in their room. Thank you! This is exactly right. Most people would still be angry, but they would not be livid if there was some lead time and thought into the decision. I think to go trays with lids for WJ if you want to eat in your room would have been a great start so you could eat in your room when WJ is busy. Some kind of staggered roll out, and maybe a free meal or two based on if you were platinum, emerald, diamond, etc. I think a coupon for room service for Platinum and above, and you get more free meals would have been enough to satisfy some people and curb demand, to where this wouldn't be the firestorm it has become. Link to comment Share on other sites More sharing options...
Moltar Posted March 16, 2017 #304 Share Posted March 16, 2017 So you can't understand why people who already paid for something and are not getting what they paid for are pissed. What a jerk. Sent from my SM-G928V using Forums mobile app What I can't understand is that you live in a capitalist society and then bitch and moan about capitalist society. The only goal of our society is to make more money and that is the goal of companies and corporations in a capitalist society. Reasons like this are why I voted for Bernie Sanders for compassionate capitalism Link to comment Share on other sites More sharing options...
dixieva Posted March 16, 2017 #305 Share Posted March 16, 2017 Sorry if this has been asked and answered but is Grand Suite the only full suite that will not pay for room service? What about Royal Suite, Royal Family Suite, President's Suite etc?? Link to comment Share on other sites More sharing options...
Clarea Posted March 16, 2017 #306 Share Posted March 16, 2017 Sorry if this has been asked and answered but is Grand Suite the only full suite that will not pay for room service? What about Royal Suite, Royal Family Suite, President's Suite etc?? No one has any direct experience with this yet, so it's all speculation. My guess is that Grand Suite and above will have "free" room service, but we won't know for sure until this is put into practice. Link to comment Share on other sites More sharing options...
dixieva Posted March 16, 2017 #307 Share Posted March 16, 2017 That was my thought also. Just wondered if anyone had seen it spelled out yet. Link to comment Share on other sites More sharing options...
ashley@cruisecritic Posted March 16, 2017 #308 Share Posted March 16, 2017 Hi guys. Here are the new room service menus, sent over from the Royal Caribbean PR department this morning. Link to comment Share on other sites More sharing options...
Clarea Posted March 16, 2017 #309 Share Posted March 16, 2017 Hi guys. Here are the new room service menus, sent over from the Royal Caribbean PR department this morning. Don't see anything. Is this possibly linked to Facebook? Link to comment Share on other sites More sharing options...
grandmarnnurse Posted March 16, 2017 #310 Share Posted March 16, 2017 That's the same policy as NCL has. No big surprise. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
caribill Posted March 16, 2017 #311 Share Posted March 16, 2017 As another member stated, next time we will be charged a surcharge for the main theater shows, and to use the rock wall, or play mini golf on a whim. After that it will be ALL FOOD! "This was introduced to manage the high demand [for room service]," Royal Caribbean representative Lyan Sierra-Caro explained. I guess they can say the same to eliminate the high demand for the main theater shows. Link to comment Share on other sites More sharing options...
Rare kernow Posted March 16, 2017 #312 Share Posted March 16, 2017 Hi guys. Here are the new room service menus, sent over from the Royal Caribbean PR department this morning. Thanks for posting these, I can see them. For me there is nothing worth paying $7.95 for there, I think I would rather nip up to the Windjammer and bring something back. I'm disappointed that there is no Smoked salmon plate on the American breakfast, I thought they would offer something more exciting than previously if we were paying. Julie Link to comment Share on other sites More sharing options...
widallas Posted March 16, 2017 #313 Share Posted March 16, 2017 With the abysmal food quality and wait time for room service, I actually hope the up-charge improves the service over time. Didn't understand why people were upset, but I get that a gradual introduction would have probably made things smoother in terms of passengers. From the business standpoint, I'm guessing they've hedged their bets that no one will cancel a cruise for a $7.95 service they barely use, and that they can quickly implement and move on. Will be interesting to see if this is an issue in a month.... But this along with the constant up selling on board, MDR quality going down in favor of specialty dining, and cuts in service...,just makes a person start looking at other options. People will still cruise but some of the hard-core, cruise more often clients might look at other options. Personally would love to see less mega-ships and better quality and upgrades in the already existing fleet. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
ashley@cruisecritic Posted March 16, 2017 #314 Share Posted March 16, 2017 Don't see anything. Is this possibly linked to Facebook? Yes, they're housed on Facebook. I'll investigate the issue further with our tech team, but in the meantime, we've embedded the menus in our news story here: http://www.cruisecritic.com/news/news.cfm?ID=7647. Sorry for the inconvenience. Link to comment Share on other sites More sharing options...
Rare rimmit Posted March 16, 2017 #315 Share Posted March 16, 2017 "This was introduced to manage the high demand [for room service]," Royal Caribbean representative Lyan Sierra-Caro explained. I guess they can say the same to eliminate the high demand for the main theater shows. Or the flow rider or any of the sport options. I have waited quite some time for these activities. They literally can expand this line of reasoning to anything. It started with yoga and pilates, and has crept into everything RCI does to the point that it is intolerable. Cruising the main lines stopped being a luxury experience long ago, but now it is beginning to feel like a land vacation. I have already started booking other lines. Was looking into fall cruises, and have booked an eight night on the Disney Magic where they have free pop and room service and nicer ships. First time I am venturing outside RCI in 4.5 years, but I just can't take it anymore. RCI is the new NCL and CCL except pricier. Link to comment Share on other sites More sharing options...
ashley@cruisecritic Posted March 16, 2017 #316 Share Posted March 16, 2017 Am I the only one who noticed that the charges are being implemented fleet wide, before the new menu rolls out to all ships? That really stinks for those people who are still being charged $7.95 for the old mediocre choices. Just checked with Royal Caribbean PR. The charge will not go into effect on a ship until the menu has debuted on that ship, so there will be no charge for the old menu choices. Link to comment Share on other sites More sharing options...
Rare rimmit Posted March 16, 2017 #317 Share Posted March 16, 2017 From the business standpoint, I'm guessing they've hedged their bets that no one will cancel a cruise for a $7.95 service they barely use, and that they can quickly implement and move on. Will be interesting to see if this is an issue in a month.... Sent from my iPhone using Forums The issue is that you CAN'T cancel. It is implemented on all cruises starting Mar 27th, many of which were past final payment. Link to comment Share on other sites More sharing options...
Clarea Posted March 16, 2017 #318 Share Posted March 16, 2017 Yes, they're housed on Facebook. I'll investigate the issue further with our tech team, but in the meantime, we've embedded the menus in our news story here: http://www.cruisecritic.com/news/news.cfm?ID=7647. Sorry for the inconvenience. It's not your problem, it's my problem. Several of the facilities I use block Facebook. Thanks for letting me know. Link to comment Share on other sites More sharing options...
DaytonCruiser Posted March 16, 2017 #319 Share Posted March 16, 2017 Just checked with Royal Caribbean PR. The charge will not go into effect on a ship until the menu has debuted on that ship, so there will be no charge for the old menu choices. Is there a time frame for the rollout? Link to comment Share on other sites More sharing options...
Rare rimmit Posted March 16, 2017 #320 Share Posted March 16, 2017 Just checked with Royal Caribbean PR. The charge will not go into effect on a ship until the menu has debuted on that ship, so there will be no charge for the old menu choices. Did they give any other info. Sometimes they give reasoning behind discontinuing a service. For example they state they got rid of the chocolates because they were wasting X tons of chocolate a year that was going uneaten. Just curious if they spouted some statistic that only 5% of cruisers use room service so most won't notice the difference or some other nonsense. Link to comment Share on other sites More sharing options...
ashley@cruisecritic Posted March 16, 2017 #321 Share Posted March 16, 2017 Another bit of info from Royal PR: "Grand suites and above do not pay the service charge." Link to comment Share on other sites More sharing options...
renech Posted March 16, 2017 #322 Share Posted March 16, 2017 I've never been a fan of room service (on land or at sea) - it always seems to be luke warm at best and not the same quality and choice. I've only ever used it to ensure I wake up in time for an early excursion. However, I understand people who have already booked and paid being upset by this change. It is not what they paid for. IMO RCI should have announced this with a much longer lead time and with details of what they were going to provide instead. For example more food options late at night and better options such as trays and covers for transporting food back to rooms by guests and special consideration for sole parents or people with a disability. Able bodied people with more than one adult in a room would then be able to go and get their family exactly what is required/desired without taking up space in the windjammer if they prefer to eat in their room. I so agree with everything you've said here, particularly about the low quality of room service breakfast. The continental options are the only ones I order anymore. The scrambled eggs are...mysterious... at best. Great point about people who are traveling as sole parents or who are disabled being given exemptions. Link to comment Share on other sites More sharing options...
Woodmnky Posted March 16, 2017 #323 Share Posted March 16, 2017 Just checked with Royal Caribbean PR. The charge will not go into effect on a ship until the menu has debuted on that ship, so there will be no charge for the old menu choices. Thank you for checking on this. Hopefully, the PR rep is correct. While many will still be unhappy with the charge it would be ridiculous to charge people the new price for the old menu. Link to comment Share on other sites More sharing options...
ace1zoe2 Posted March 16, 2017 #324 Share Posted March 16, 2017 Anyone notice that the Breakfast Menu states that the Continental Breakfast is complimentary? Only the American breakfast has the delivery fee. Works for me since I usually order the fruit/yogurt/pastries/cereal selection to enjoy on the balcony. Hi guys. Here are the new room service menus, sent over from the Royal Caribbean PR department this morning. Link to comment Share on other sites More sharing options...
ashley@cruisecritic Posted March 16, 2017 #325 Share Posted March 16, 2017 Is there a time frame for the rollout? It will roll out to all ships through May, so within the next month or so. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now