Rare forgap Posted July 11, 2017 #1 Share Posted July 11, 2017 Despite the fact that we have chosen excursions and paid for Regent Chice excursions for our cruise from Singapore to Sydney, we got this email today. Mike Moore, what's going on? DescriptionPrice Singapore (1 Day(s) in Port)No excursions added to this port. Jakarta (1 Day(s) in Port)No excursions added to this port. Semarang (Java) (1 Day(s) in Port)No excursions added to this port. Bali (Benoa) (2 Day(s) in Port)No excursions added to this port. Komodo (1 Day(s) in Port)No excursions added to this port. Darwin (1 Day(s) in Port)No excursions added to this port. Cooktown (1 Day(s) in Port)No excursions added to this port. Cairns (1 Day(s) in Port)No excursions added to this port. Townsville (1 Day(s) in Port)No excursions added to this port. Brisbane (1 Day(s) in Port)No excursions added to this port. Sydney (1 Day(s) in Port)No excursions added to this port. Total:$0.00 Link to comment Share on other sites More sharing options...
wcsdkqh Posted July 11, 2017 #2 Share Posted July 11, 2017 Same thing happened to me on booked excursions for a New England cruise this Fall. However, when I go online and look at cruise details, everything I booked is there. Link to comment Share on other sites More sharing options...
Travelcat2 Posted July 12, 2017 #3 Share Posted July 12, 2017 Suggest that you call Regent and ask this question! Link to comment Share on other sites More sharing options...
flossie009 Posted July 12, 2017 #4 Share Posted July 12, 2017 Try emailing Mike Moore (mmoore@rssc.com), in cases he misses this thread. He is usually very helpful and welcomes feedback on any glitches with the website. Link to comment Share on other sites More sharing options...
Mike Moore Posted July 12, 2017 #5 Share Posted July 12, 2017 That email is a "receipt" of your most recent activity on our website. So if you were reviewing your shore excursions via My Account and "checked out" without actually doing anything, that email is just confirming that you didn't actually add anything to your reservation. Link to comment Share on other sites More sharing options...
Rare forgap Posted July 12, 2017 Author #6 Share Posted July 12, 2017 Mike Moore solved the problem in record time. He discovered there was a set up issue in the reservation system and fixed it. I hope Regent appreciates his efforts! Link to comment Share on other sites More sharing options...
grandmommy987 Posted July 14, 2017 #7 Share Posted July 14, 2017 Hello, how do I change the excursions I already have booked for cruise in Oct. I have tried updating or "unclicking" and nothing works. Please advise. Thanks Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Travelcat2 Posted July 14, 2017 #8 Share Posted July 14, 2017 Hello, how do I change the excursions I already have booked for cruise in Oct. I have tried updating or "unclicking" and nothing works. Please advise. Thanks Sent from my iPad using Forums I have had this issue several times. Unfortunately, at least for now, you need to call Regent corporate. The phone number on their website to modify excursion reservations is 1-877-505-5370. Link to comment Share on other sites More sharing options...
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