Guarantee Question

[steveal]

We have booked a GTY cabin for a December 2017 cruise and paid the deposit.

We received 3 emails with documents attached - all look fine.

 

However, when we go to My Celebrity, log-in and select 'Manage Your Vacation' we see: "No Upcoming Vacations"

Is this because we are on GTY or because we have paid only the deposit?

 

When should we see details of our cruise and be able to book additional items?

 

Thanks.

[excitedofharpenden]

No, the GTY and deposit will make no difference. It will still appear. Silly question. Have you actually added the cruise to your list? It doesn't do it automatically. There should be a link on the page to add it with the booking number and last name and sailing details.

 

Phil

[steveal]

Phil,

 

Thanks for the clue! Job done.

Years of navigating websites with great success had not prepared me for the Celebrity Site...

 

Stephen

[deliver42]

Nothing prepares anybody to the X web site. It's in a class by itself.

[PostcardJar]

Nothing prepares anybody to the X web site. It's in a class by itself.

 

Amen and amen.

[phoenix_dream]

Nothing prepares anybody to the X web site. It's in a class by itself.

And that class is low.......

[TRAVELBABE1]

Every time I've booked a GTY, I have been assigned a specific cabin within 72 hours. If you have received a cabin assignment and there are still available cabins in the category you've been assigned, you can switch to a more desirable one. I love the savings of booking a GTY!

[steveal]

When I accessed my booking I had been assigned a cabin.

We chose the GTY, because all cabins (Concierge) were booked.

[4774Papa]

Nothing prepares anybody to the X web site. It's in a class by itself.

Yea, and they keep improving it and improving it!!!!

[excitedofharpenden]

Every time I've booked a GTY, I have been assigned a specific cabin within 72 hours. If you have received a cabin assignment and there are still available cabins in the category you've been assigned, you can switch to a more desirable one. I love the savings of booking a GTY!

The OP is from the UK and it has been my experience that you can't swap within category if you book a GTY. They have clamped down on that here.

 

Phil