bad experience: Hertz at Logan

[Earl Rosebery]

I returned a rental car to Hertz at Logan airport. Check in was very busy so the lady said 'leave your keys and go'. I was charged $175 extra for a vehicle upgrade and cleaning. Neither were justified because at check out I was told 'pick any car in the gold area' and the car was only normally messy. I complained and was told 'you signed the bill' But actually I hadn't so I was given a $150 refund.

[Noxequifans]

Sounds like Hertz heard your complaint and responded.

[Keith1010]

Glad they credited you for most of the charge.

 

Keith