toxicfairy Posted September 13, 2017 #1 Share Posted September 13, 2017 How long does it take and how do they let you know? We are Emerald with Royal Caribbean except my daughter who is only Gold because she was 18 the first time she cruised with us Sent from my SM-J700T1 using Forums mobile app Link to comment Share on other sites More sharing options...
geospyder Posted September 13, 2017 #2 Share Posted September 13, 2017 Based on my experience it is hit and miss. Hit for me in that it only took three days. Miss for my wife in that it took well over a month plus a couple emails and a phone call. Link to comment Share on other sites More sharing options...
STARGAZERS1001 Posted September 13, 2017 #3 Share Posted September 13, 2017 How long does it take and how do they let you know? We are Emerald with Royal Caribbean except my daughter who is only Gold because she was 18 the first time she cruised with us Sent from my SM-J700T1 using Forums mobile app I supplied our NCL "Platinum" information and MSC replied within a week with our new MSC numbers in their highest level of "Black". We were very happy and just booked a cruise with them. Link to comment Share on other sites More sharing options...
thegraminator Posted September 13, 2017 #4 Share Posted September 13, 2017 Your status match will show up soon . MSC is kinda swamped right now with the Irma aftermath , plus their website generally stinks all the time ! Lol ! Just keep checking or call customer service and they will handle it for you . Link to comment Share on other sites More sharing options...
ShipsInBergen Posted September 13, 2017 #5 Share Posted September 13, 2017 How long does it take and how do they let you know? We are Emerald with Royal Caribbean except my daughter who is only Gold because she was 18 the first time she cruised with us Sent from my SM-J700T1 using Forums mobile app I did this a couple of weeks ago and it came through as an email confirmation the next day. RCI Emerald put me at MSC Gold :) Link to comment Share on other sites More sharing options...
cruzeluver Posted September 13, 2017 #6 Share Posted September 13, 2017 You are notified via email. As for the time frame it appears it can vary quite a bit. Some folks have reported within 24 hours and others much longer. If there is a problem with the documentation you send in you will not be notified. So if it goes a week or longer I would call. I waited two weeks only to find out they said they had trouble reading the screen shots. I only found this out because I called. Once I re-submitted my documentation it was done in a couple of days. Link to comment Share on other sites More sharing options...
toxicfairy Posted September 13, 2017 Author #7 Share Posted September 13, 2017 I messed up and sent a file instead of just the photo. My daughter came home from work told me what i did and laughed at me. So she helped me resend everyone's with just the photo of the cards. Sent from my SM-J700T1 using Forums mobile app Link to comment Share on other sites More sharing options...
drsel Posted September 13, 2017 #8 Share Posted September 13, 2017 We haven't yet cruised with MSC, but have booked 3 cruises for 2018 & 2019. We have already obtained a red level member ID of the MSC Voyagers club with zero points. Pardon my ignorance, but should we fill the status match form on the left or right? Link to comment Share on other sites More sharing options...
Hey Tina Posted September 13, 2017 #9 Share Posted September 13, 2017 Just a heads up they never emailed me to let me know I was matched, I had to call them to inquire about it. I think I waited a week or so. Link to comment Share on other sites More sharing options...
jdvmd Posted September 14, 2017 #10 Share Posted September 14, 2017 Same with me. I waited about six to eight weeks and called them after not hearing anything. Representative matched me immediately over the phone and sent an email confirmation while I was waiting. Link to comment Share on other sites More sharing options...
Bowmanvilletravel Posted September 15, 2017 #11 Share Posted September 15, 2017 Do you get the 5% discount if you've already booked? Link to comment Share on other sites More sharing options...
slei15 Posted September 15, 2017 #12 Share Posted September 15, 2017 I submitted for a client today and he had a response within 3 hours...And the 5% was automatically applied to his reservation without a follow up call. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
toxicfairy Posted September 15, 2017 Author #13 Share Posted September 15, 2017 I got an e-mail today!! Sent from my SM-J700T1 using Forums mobile app Link to comment Share on other sites More sharing options...
AZbeachboy Posted September 15, 2017 #14 Share Posted September 15, 2017 I messed up and sent a file instead of just the photo. My daughter came home from work told me what i did and laughed at me. So she helped me resend everyone's with just the photo of the cards. Sent from my SM-J700T1 using Forums mobile app That is important to know. We sent ours in and three weeks later got an email that they could not open the file. I called Voyager Club and faxed the info while on the phone and got a return email giving us the status. Link to comment Share on other sites More sharing options...
drsel Posted September 15, 2017 #15 Share Posted September 15, 2017 That is important to know. We sent ours in and three weeks later got an email that they could not open the file. I called Voyager Club and faxed the info while on the phone and got a return email giving us the status. You mean that MSC did the status match almost instantaneously after faxing the info? Link to comment Share on other sites More sharing options...
live2dive45 Posted September 24, 2017 #16 Share Posted September 24, 2017 I supplied our NCL "Platinum" information and MSC replied within a week with our new MSC numbers in their highest level of "Black". We were very happy and just booked a cruise with them. Mine too. Very happy. And received my response from MSC 2 days later. Impressive Link to comment Share on other sites More sharing options...
MaryZ Posted October 28, 2017 #17 Share Posted October 28, 2017 We got ours matched overnight. And the discount put onto our reservation. Link to comment Share on other sites More sharing options...
renza Posted October 28, 2017 #18 Share Posted October 28, 2017 I submitted just mine not my sons, will I get the 5% back on the whole booking, or do I have to submit his too. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
sammybonny Posted October 29, 2017 #19 Share Posted October 29, 2017 I submitted just mine not my sons, will I get the 5% back on the whole booking, or do I have to submit his too. Sent from my iPhone using Forums I only applied for status match for myself not my husband but the discount was applied to the whole booking. They confirmed in less than 24 hrs. Sent from my SM-T580 using Forums mobile app Link to comment Share on other sites More sharing options...
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