Ned11 Posted October 22, 2017 Author #126 Share Posted October 22, 2017 I am not sure [emoji848]. The category exists but maybe not on this ship? Nobody seems to know. Just hearing in various groups here and FB that quite a few have lost their previously booked studio cabins and got reassigned as a single in a standard cabin. This is considered an upgrade. My own booking has not changed. The booking had the newer category designation when originally booked. Sent from my iPhone using Forums It’s not a category on Symphony. And I wouldn’t say I’ve been ‘upgraded’ to an ocean view on Deck 3 under the casino and above the mechanics of the ship! Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
tnfcruise Posted October 22, 2017 #127 Share Posted October 22, 2017 I agree with you, Ned11, and would not consider the reassignment an upgrade...please let us know what your TA works out (and if he/she is worth her salt, you won’t be sailing under the casino). Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
Ned11 Posted October 22, 2017 Author #128 Share Posted October 22, 2017 I agree with you, Ned11, and would not consider the reassignment an upgrade...please let us know what your TA works out (and if he/she is worth her salt, you won’t be sailing under the casino). Sent from my iPad using Tapatalk Thank you. I just don’t think my TA is strong to put my case across. If not, a letter is ready to be emailed to the CEO. I will keep you informed. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Aulanis Posted October 22, 2017 #129 Share Posted October 22, 2017 They have told me that they needed more space for the restaurants!! Not that they’re not big enough as it is! Well when you get there you will see if there are cabins there. Also they are going to need less dining space as if they have 10 single cabins less and 10 people in Double/3/4 cabins that is at least 20 passengers less? Link to comment Share on other sites More sharing options...
Ned11 Posted October 22, 2017 Author #130 Share Posted October 22, 2017 I just don’t get the whole thing. It’s just stupid. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Biker19 Posted October 22, 2017 #131 Share Posted October 22, 2017 IAnd I wouldn’t say I’ve been ‘upgraded’ to an ocean view on Deck 3 under the casino and above the mechanics of the ship! Very likely there are crew cabins under that cabin not machinery. Link to comment Share on other sites More sharing options...
Biker19 Posted October 22, 2017 #132 Share Posted October 22, 2017 I just don’t get the whole thing. It’s just stupid. RCI not having correct info on a new build is not unusual, almost to be expected. How they handle fixing the issue is what matters. I would ask for a three way call with the TA and RCI and ask for a different cabin. Have you looked for the same exact category in a different location? One word of advice, don't go by what others may have gotten in this situation - expecting that may never end well. Link to comment Share on other sites More sharing options...
Ocean Boy Posted October 22, 2017 #133 Share Posted October 22, 2017 It’s not a category on Symphony. And I wouldn’t say I’ve been ‘upgraded’ to an ocean view on Deck 3 under the casino and above the mechanics of the ship! Sent from my iPhone using Tapatalk The deck below is a crew deck not the engine room. Link to comment Share on other sites More sharing options...
Aulanis Posted October 22, 2017 #134 Share Posted October 22, 2017 It’s not a category on Symphony. Not sure what you mean On that last "trade" pdf it is /was I believe showing - maybe they just decided to change after that and forgot to tell anyone and didnt release a ne re-cat. Dont know if this will be readable but the dot in the blue square bottom right says there are more than 10 cabins of that 2O grade on Symphony (red square top right from May 2018 red square top left. Link to comment Share on other sites More sharing options...
Ned11 Posted October 22, 2017 Author #135 Share Posted October 22, 2017 As I have explained in my other posts, Harmony deck plans were used to book the studio cabins. Symphony got a relaunch on the 12th due to the new features and the cabins were then off the plans. I have spoken to RCI 5 times in which 4 times, they told me I shouldn’t be looking at the deck plans on their website??!! I should look on deckplans.com??!! Then on my 5th call (4th and 5th call was within 20 minutes of each other due to being hung up on) I’m told that my cabin has changed due to ‘recaterogization’ on the ship and needing more space for restaurants. My grip is that I was ‘guaranteed’ the cabin, made to feel stupid for asking, promised a phone call or email from head office, spending a fortune on phone calls and being ‘upgraded’ to deck 3 under the casino. The customer service is absolutely shocking and has the piss taken out of me. And the thing is, others are getting better rooms (in my opinion) without even knowing it. Sorry for the rant but just a tad brassed off! Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Biker19 Posted October 22, 2017 #136 Share Posted October 22, 2017 My grip is that I was ‘guaranteed’ the cabin, made to feel stupid for asking, promised a phone call or email from head office, spending a fortune on phone calls and being ‘upgraded’ to deck 3 under the casino. I don't have it handy (maybe Bob will chime in) but I believe there's a toll free number you can use from the UK. Link to comment Share on other sites More sharing options...
Clarea Posted October 22, 2017 #137 Share Posted October 22, 2017 I don't have it handy (maybe Bob will chime in) but I believe there's a toll free number you can use from the UK. This is what I've seen: 0800 018 2020 Link to comment Share on other sites More sharing options...
Ned11 Posted October 22, 2017 Author #138 Share Posted October 22, 2017 This is what I've seen: 0800 018 2020 Thanks Bob. I may try again in the morning. I don’t think my TA is tough enough to explain my brassed offness and will just come back to me and say no. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Biker19 Posted October 22, 2017 #139 Share Posted October 22, 2017 I don’t think my TA is tough enough to explain my brassed offness and will just come back to me and say no. Again, look for alternative cabins (don't just complain you don't like yours) and ask for a three way call with RCI (so you know it's RCI saying no and not your TA) Link to comment Share on other sites More sharing options...
KDOG687 Posted October 22, 2017 #140 Share Posted October 22, 2017 I would say with others being reassigned to different cabins and they're not listed on the newest deck plans it would be safely to assume that those cabins aren't going to make it on this shop. I would agree the easiest solution is to call and asked to switch to a different cabin. Sent from my H1611 using Forums mobile app Link to comment Share on other sites More sharing options...
Ned11 Posted October 23, 2017 Author #141 Share Posted October 23, 2017 My TA has me moved to the other side of the ship further forward. I don’t think she quite listened to what I was saying on Saturday and she’s asked if I’m ok with it! [emoji848] I think the answer to that would be no. Going to have to do this on my own. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
soremekun Posted October 23, 2017 #142 Share Posted October 23, 2017 My TA has me moved to the other side of the ship further forward.I don’t think she quite listened to what I was saying on Saturday and she’s asked if I’m ok with it! [emoji848] I think the answer to that would be no. Going to have to do this on my own. Sent from my iPhone using Tapatalk Switch cabins on your own through Royal Caribbean customer service although your reservation is with a travel agent? That's gonna be a difficult task. Please let us know how it works out. Sent from my Z981 using Forums mobile app Link to comment Share on other sites More sharing options...
Ned11 Posted October 23, 2017 Author #143 Share Posted October 23, 2017 Switch cabins on your own through Royal Caribbean customer service although your reservation is with a travel agent? That's gonna be a difficult task. Please let us know how it works out. Sent from my Z981 using Forums mobile app I know, this is what I’m worried about. They have told her that they are moving everyone like for like which is BS. The cabin I’ve been moved is the same price as a neighbourhood balcony and others have confirmed this. [emoji35] Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Clarea Posted October 23, 2017 #144 Share Posted October 23, 2017 My TA has me moved to the other side of the ship further forward.I don’t think she quite listened to what I was saying on Saturday and she’s asked if I’m ok with it! [emoji848] I think the answer to that would be no. Going to have to do this on my own. Best to ask to ask the TA to move to a specific stateroom number. I'd use Royal's UK website to find an acceptable open stateroom in the same exact category you're in now. Link to comment Share on other sites More sharing options...
Ned11 Posted October 23, 2017 Author #145 Share Posted October 23, 2017 Best to ask to ask the TA to move to a specific stateroom number. I'd use Royal's UK website to find an acceptable open stateroom in the same exact category you're in now. I just don’t understand how others have got Balconies? Is it just potluck? Does my face not fit? They’ve treated me like crap and I getting nothing. I asked for either at the front of the ship or balcony like loads of others. They are all the same price. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
swoopy2110 Posted October 23, 2017 #146 Share Posted October 23, 2017 I just don’t understand how others have got Balconies? Is it just potluck? Does my face not fit? They’ve treated me like crap and I getting nothing. I asked for either at the front of the ship or balcony like loads of others. They are all the same price. Sent from my iPhone using Tapatalk You get a higher priced and larger cabin for the same price you were going to pay for the studio Link to comment Share on other sites More sharing options...
Flamencacha Posted October 23, 2017 #147 Share Posted October 23, 2017 I just don’t understand how others have got Balconies? Is it just potluck? Does my face not fit? They’ve treated me like crap and I getting nothing. I asked for either at the front of the ship or balcony like loads of others. They are all the same price. Sent from my iPhone using Tapatalk I really feel bad for you! I haven’t sailed RC, however I have sailed X couple of times. I find their ( X) treatment of SOLO cruisers has not been favorable. I would has others suggested, research available cabins and demand a better position on the ship. My best luck to you, Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Ned11 Posted October 23, 2017 Author #148 Share Posted October 23, 2017 You get a higher priced and larger cabin for the same price you were going to pay for the studio I’m not going to repeat myself, please see my other posts. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Ned11 Posted October 23, 2017 Author #149 Share Posted October 23, 2017 I really feel bad for you! I haven’t sailed RC, however I have sailed X couple of times. I find their ( X) treatment of SOLO cruisers has not been favorable. I would has others suggested, research available cabins and demand a better position on the ship. My best luck to you, Sent from my iPhone using Tapatalk Thank you. It’s appreciated. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Ocean Boy Posted October 23, 2017 #150 Share Posted October 23, 2017 Thanks Bob. I may try again in the morning.I don’t think my TA is tough enough to explain my brassed offness and will just come back to me and say no. Sent from my iPhone using Tapatalk One thing for sure about this thread, I learning a whole bunch of new UK expressions!:D Link to comment Share on other sites More sharing options...
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