davenew Posted March 21, 2018 #1 Share Posted March 21, 2018 Just booked our 1st cruise with MSC and was having trouble joining the Voyager Club online, so I phoned customer services and a pleasant young lady advised me to email VC directly. I compiled a very polite email with my details and screen shots of my RCI account (as this was the best status) and pinged it off last night. This morning I received a nice reply, giving me a status match to MSC Gold, and the added bonus of 5% of our booking. Now, if P&O or RCI read this, this is what customer service is all about. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Rare Beamafar Posted March 21, 2018 #2 Share Posted March 21, 2018 I've always found MSC UK office great to deal with. I don't always get what I want - but that's not down to the staff. Some of MSC's policies suck! Link to comment Share on other sites More sharing options...
CruisingFox27 Posted March 21, 2018 #3 Share Posted March 21, 2018 I've always found them helpful and responsive, however, I emailed them last week after checking our post cruise points. I'm yet to receive a response. DH has lost all of his exising points and has become a classic member with just 1500 from our recent cruise. Link to comment Share on other sites More sharing options...
riclop Posted March 22, 2018 #4 Share Posted March 22, 2018 Good for you. Link to comment Share on other sites More sharing options...
Rare Beamafar Posted March 22, 2018 #5 Share Posted March 22, 2018 I've always found them helpful and responsive, however, I emailed them last week after checking our post cruise points. I'm yet to receive a response. DH has lost all of his exising points and has become a classic member with just 1500 from our recent cruise. Contact them again, CF. I don't know what email address you used, but the one for the club is: mscclubuk@msccruises.co.uk Link to comment Share on other sites More sharing options...
CruisingFox27 Posted March 22, 2018 #6 Share Posted March 22, 2018 That's the email address I used, I'll contact them again. Busy catching up post holiday so it's not at the top of the to do list and my points are grand ;p Link to comment Share on other sites More sharing options...
Aladdin22 Posted March 22, 2018 #7 Share Posted March 22, 2018 (edited) Well I’m pleased to see that MSC reply to some people. I sent them an email with a query on 26 Feb, received automated reply saying they aim to answer in two days. Am still waiting. I’ve emailed four times now, phoned twice, been promised a return phone call, still nothing. Never sailed with MSC before but their appalling customer service is making me wonder why I booked with them in the first place. Edited March 22, 2018 by Aladdin22 omitted a word Link to comment Share on other sites More sharing options...
CruisingFox27 Posted March 22, 2018 #8 Share Posted March 22, 2018 I emailed my query again today and within a couple of hours I'd received a response and my issue resolved. I have normally found them to efficient and helpful. Link to comment Share on other sites More sharing options...
sidari Posted March 22, 2018 #9 Share Posted March 22, 2018 I don't think that there are many people dealing with the VC at the UK office, so that might be a reason for long delays at times. Link to comment Share on other sites More sharing options...
Aladdin22 Posted March 22, 2018 #10 Share Posted March 22, 2018 My query isn’t with Voyagers Club, just general Customer Services. Link to comment Share on other sites More sharing options...
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