Rare Presto2 Posted April 19, 2018 #1 Share Posted April 19, 2018 Have just the Live Chat in Celebrity for the first time and I have to say that it was brilliant ! I know that the Celebrity website has not been the best, but this new feature is really, really good. Well done on this one! Link to comment Share on other sites More sharing options...
GerScot Posted April 19, 2018 #2 Share Posted April 19, 2018 Have used it also and have to agree. Quick and efficient. Link to comment Share on other sites More sharing options...
jpohio Posted April 19, 2018 #3 Share Posted April 19, 2018 where is it on the website? Couldn't find it. Link to comment Share on other sites More sharing options...
Rare Presto2 Posted April 20, 2018 Author #4 Share Posted April 20, 2018 where is it on the website? Couldn't find it. When you go on to Celebrity's site it will come up somewhere as a live chat. Probably bottom left hand side. Click on it and it is fabulous. Have now chatted with the lovely 'Courtney' twice and we have had great updates re the Edge and she has answered all questions re the ship, the layout, the deck plans etc etc. It has stopped us making some big mistakes re a number of cabins. Very honest and open re answers. After the live chat you can send the 'chat' to your e-mail account to save it Really, really impressed. Actually we have to use the brilliant word !!! Link to comment Share on other sites More sharing options...
teltrainer Posted April 20, 2018 #5 Share Posted April 20, 2018 Love using Live Chat so happy to hear positive experiences. Thank you Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
jkgourmet Posted April 20, 2018 #6 Share Posted April 20, 2018 I love live chats (haven't used Celebrity's but I certainly WOULD), but make sure you send the transcript to your email box. So often, this ends up being a he said/she said and you want documentation. Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted April 20, 2018 #7 Share Posted April 20, 2018 Live Chat does not seem to be available on the US site, at least I could not find it. Have some questions about Qsine, La Piet Chef and Royal suites. Link to comment Share on other sites More sharing options...
Rare Presto2 Posted April 21, 2018 Author #8 Share Posted April 21, 2018 Live Chat does not seem to be available on the US site, at least I could not find it. Have some questions about Qsine, La Piet Chef and Royal suites. I visited the site today and it was a while before there was a pinging sound and the live chat popped up from the left of the site. Just open up the main Celebrity site and see what happens! I would be surprised if they don't have the facility in the US that they have in the UK! Have to say, today's experience was not as good but we saved the 'chat' via our e-mail ! Link to comment Share on other sites More sharing options...
portcbob Posted April 21, 2018 #9 Share Posted April 21, 2018 Hi guys. What website address are you looking at to find the live chat please, Cheers bob.:) Link to comment Share on other sites More sharing options...
GerScot Posted April 21, 2018 #10 Share Posted April 21, 2018 From a previous post: Here's how to find it.... On the Home Page : Click on the Destinations Box, and its about 1/3 of the way down the page, on the right hand side. Look for the "Live Chat" option. You can inquire about New Reservations, Existing Reservations, Stateroom Availability, Website Help, or Planning A Group. I gave it a brief try. Erika answered immediately, was very polite, and answered my question. Overall, a great start. This is an excellent, and very welcome addition. I'd like to say thank you to Celebrity for listening to our requests. I hope you find this helpful ! It is excellent and free!!!! Link to comment Share on other sites More sharing options...
portcbob Posted April 22, 2018 #11 Share Posted April 22, 2018 Hi guys. Still can't find the live chat option. Can someone please supply me with the correct celebrity website address to find it. Regards Bob.:) Link to comment Share on other sites More sharing options...
jackaboo Posted April 22, 2018 #12 Share Posted April 22, 2018 I believe this chat is only available on the UK site at the moment Link to comment Share on other sites More sharing options...
portcbob Posted April 22, 2018 #13 Share Posted April 22, 2018 Thanks for that. No Wonder I can't find it in Australia. Regards Bob. Link to comment Share on other sites More sharing options...
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