mnocket Posted May 1, 2018 #1 Share Posted May 1, 2018 It's hard to plan your day if you're booking a 4hr excursion and you don't know if it's morning or afternoon. I'm a first time Azamara cruiser. Other lines that I've sailed on show the times on the booking page. I know the times may shift due to ship's schedule, but if times change they let you know by leaving updated tickets in your cabin. I expected Azamara to do the same. Link to comment Share on other sites More sharing options...
Rare uktog Posted May 1, 2018 #2 Share Posted May 1, 2018 It's hard to plan your day if you're booking a 4hr excursion and you don't know if it's morning or afternoon. I'm a first time Azamara cruiser. Other lines that I've sailed on show the times on the booking page. I know the times may shift due to ship's schedule, but if times change they let you know by leaving updated tickets in your cabin. I expected Azamara to do the same. Totally agree - you have to go through to do a dummy booking to get the times which is pretty dumb. I doubt the designers have actually planned voyages in reality or they would have spotted that flaw straight off. Link to comment Share on other sites More sharing options...
kcscrapper Posted May 1, 2018 #3 Share Posted May 1, 2018 This is assuming, of course, that the Voyage Planner on the web site can actually be accessed. :-( Link to comment Share on other sites More sharing options...
mnocket Posted May 1, 2018 Author #4 Share Posted May 1, 2018 Totally agree - you have to go through to do a dummy booking to get the times which is pretty dumb. I doubt the designers have actually planned voyages in reality or they would have spotted that flaw straight off. Don't you have to complete the booking (i.e. pay deposit) before you can access Voyage Planner? Link to comment Share on other sites More sharing options...
Rare uktog Posted May 1, 2018 #5 Share Posted May 1, 2018 Yes. I was referring to a dummy booking for the excursions sorry that wasn’t clear Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
BBMacLaird Posted May 2, 2018 #6 Share Posted May 2, 2018 It's hard to plan your day if you're booking a 4hr excursion and you don't know if it's morning or afternoon. I'm a first time Azamara cruiser. Other lines that I've sailed on show the times on the booking page. I know the times may shift due to ship's schedule, but if times change they let you know by leaving updated tickets in your cabin. I expected Azamara to do the same. Hi mnocket, The tour departure times do display in Voyage Planner. But you have to add the tour to your cart before you'll see a drop down menu with times from which to choose. Link to comment Share on other sites More sharing options...
ellbon Posted May 2, 2018 #7 Share Posted May 2, 2018 Hi mnocket, The tour departure times do display in Voyage Planner. But you have to add the tour to your cart before you'll see a drop down menu with times from which to choose. That is the whole point! We never had to add to cart to see the times before! So we make dummy bookings. Link to comment Share on other sites More sharing options...
Rare uktog Posted May 2, 2018 #8 Share Posted May 2, 2018 Hi mnocket, The tour departure times do display in Voyage Planner. But you have to add the tour to your cart before you'll see a drop down menu with times from which to choose. But it’s a planner, we need to know the times before we can chose which item to put in the cart. It’s a nightmare as it currently is as you have to navigate back and forward from the cart and given how unreliable the IT of the planner is, often get thrown out and error codes in the process so have to try and start again. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
BBMacLaird Posted May 2, 2018 #9 Share Posted May 2, 2018 But it’s a planner, we need to know the times before we can chose which item to put in the cart. It’s a nightmare as it currently is as you have to navigate back and forward from the cart and given how unreliable the IT of the planner is, often get thrown out and error codes in the process so have to try and start again. Sent from my iPad using Forums Good point. I’ll pass this feedback along to our web team. Thank you! Link to comment Share on other sites More sharing options...
MNgardens Posted May 2, 2018 #10 Share Posted May 2, 2018 If I click on View E Brochure, the descriptions include the times. example https://www.azamaraclubcruises.com/ebrochure/excursions.php?ship=PR&date=2018-10-28¤cy=USD Link to comment Share on other sites More sharing options...
Rare uktog Posted May 2, 2018 #11 Share Posted May 2, 2018 If I click on View E Brochure, the descriptions include the times. example https://www.azamaraclubcruises.com/ebrochure/excursions.php?ship=PR&date=2018-10-28¤cy=USD The problem is the only document that has 100% accuracy is the Voyage Planner Thanks Bonnie for escalating Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
maryann ns Posted May 2, 2018 #12 Share Posted May 2, 2018 You can solve all this easily by going DIY or private tour. Link to comment Share on other sites More sharing options...
BBMacLaird Posted May 2, 2018 #13 Share Posted May 2, 2018 The problem is the only document that has 100% accuracy is the Voyage Planner Thanks Bonnie for escalating Sent from my iPhone using Forums The team is also escalating to correct the shorex e-brochure as well. I've been asked to itemize the types of problems I've read about the e-brochure here on CC. If you, or others, want to help me it would be much appreciated ;) Link to comment Share on other sites More sharing options...
mnocket Posted May 2, 2018 Author #14 Share Posted May 2, 2018 Hi mnocket, The tour departure times do display in Voyage Planner. But you have to add the tour to your cart before you'll see a drop down menu with times from which to choose. Thanks Bonnie. That helps, but it would be much easier to see the times as you are "planning" your excursions before you add them to the cart. Link to comment Share on other sites More sharing options...
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