Received upgrade but.......

[MizDemeanor]

So how's it going?

 

Internet stuff is dicey. Maybe they are holding up on the second cabin assignment for the moment while still soerting out...(I hope its not better than the one you got since you are the OP and we love OP's more)

 

I hope you all get what you want and have a fantastic cruise!!!

[jdvmd]

No updates to report. Everything is still the same. No response to email either.

[BirdTravels]

No updates to report. Everything is still the same. No response to email either.

Emails usually take 3-6 weeks for a response. There are thousands of emails sent daily.

[jdvmd]

Emails usually take 3-6 weeks for a response. There are thousands of emails sent daily.

Yep, I am aware of that and mentioned that to the supervisor/agent as well that I didn't think anything was going to come of this. I think they were tired of being on hold trying to reach Upgrade Advantage and this was their way of getting rid of me. I also twittered Andy Stewart in hopes his social media people will see. I have also contacted several other people within NCL.

[LrgPizza]

I’m surprised you don’t have a PCC.

 

This is all so unusual. Good luck.

 

 

Sent from my iPhone using Forums

[S.S.Oceanlover]

Irrelevant. My point still stands. The second upgrade is probably still being processed. Patience my son.

 

How much more patience should the OP have ?

 

Bill

[drvmywifecrzy]

What was the outcome?

[Gaston123]

Sorry to see that this was not so smooth and you nailed it as problematic from the start. Fingers are crossed that it works out for you - good luck!

[jdvmd]

What was the outcome?

Nothing has changed. See my responses above.

[CruisingSince1982]

Nothing has changed. See my responses above.

 

I don't think you got the upgrade on the second cabin. I think that email was an error.

[jdvmd]

Good news!

Received the new Guest Confirmation from NCL this morning. Second cabin was indeed upgraded and my son and his friend are now in a Category BA midship balcony. My husband's and my cabin was also a BA midship balcony but on a different floor. Credit card has been charged.

Also, about 10 minutes after receiving the new Guest Confirmation, I DID receive a reply in regard to my email yesterday. It was from Upgrade Tech Issues. No mention as to why the whole situation occurred but an apology.

 

 

 

Hello,

 

Thank you for contacting us!

 

We apologize for the inconvenience. The reservation has been updated and credit card charged for the upgrade.

 

Have a great day,

Upgrade Advantage

www.ncl.com

Norwegian Cruise Line

 

[LrgPizza]

Great news!

[CruisingSince1982]

Good news!

Received the new Guest Confirmation from NCL this morning. Second cabin was indeed upgraded and my son and his friend are now in a Category BA midship balcony. My husband's and my cabin was also a BA midship balcony but on a different floor. Credit card has been charged.

Also, about 10 minutes after receiving the new Guest Confirmation, I DID receive a reply in regard to my email yesterday. It was from Upgrade Tech Issues. No mention as to why the whole situation occurred but an apology.

 

 

 

Hello,

 

Thank you for contacting us!

 

We apologize for the inconvenience. The reservation has been updated and credit card charged for the upgrade.

 

Have a great day,

Upgrade Advantage

www.ncl.com

Norwegian Cruise Line

 

 

 

Excellent!!! Have a great trip!

[Jenjohncourt]

Thanks for the update. I’m thrilled for you all. I know it was a stressful couple of days. When is your cruise & what ship? Have a FUN time and enjoy those balconies!!

 

 

Sent from my iPhone using Forums

[MrMike45]

Glad for the positive outcome...have a good trip

[mking8288]

Good news! ... Second cabin was indeed upgraded and my son and his friend are now in a Category BA midship balcony. My husband's and my cabin was also a BA midship balcony but on a different floor. Credit card has been charged.

:halo: - worth the patience in waiting for NCL to respond, whomever in this newly assigned GTY cabin probably got move up higher (unlikely to cancel at this late date) - it all worked out, a little more than 3 days out and a day+ before the "regrets" go out. I'm sure this was nerve-wrecking with the cruise sold out & no longer shown at all.

 

Now, it's simple - print out the updated eDocs & eLuggage tags; and, start the final countdown sequence. Have a great cruise & enjoy !

[Gaston123]

Congrats and enjoy!!

[S.S.Oceanlover]

Irrelevant. My point still stands. The second upgrade is probably still being processed. Patience my son.

 

I bow before you. I'm not worthy!

 

OP great news!

 

Bill

[sulala]

Good news!

Received the new Guest Confirmation from NCL this morning. Second cabin was indeed upgraded and my son and his friend are now in a Category BA midship balcony. My husband's and my cabin was also a BA midship balcony but on a different floor. Credit card has been charged.

Also, about 10 minutes after receiving the new Guest Confirmation, I DID receive a reply in regard to my email yesterday. It was from Upgrade Tech Issues. No mention as to why the whole situation occurred but an apology.

 

 

 

Hello,

 

Thank you for contacting us!

 

We apologize for the inconvenience. The reservation has been updated and credit card charged for the upgrade.

 

Have a great day,

Upgrade Advantage

www.ncl.com

Norwegian Cruise Line

 

 

So glad to hear it worked out for you. That kind of stuff usually happens to me so thanks for sharing the process just in case it happens to others. Enjoy your balcony cabins!