Detailedplanner Posted June 10, 2018 #1 Share Posted June 10, 2018 Has anyone had issues with redemption of points for on board credit? How does it work? I don't want to deal with the guest services while onboard Thanks Link to comment Share on other sites More sharing options...
Clarea Posted June 10, 2018 #2 Share Posted June 10, 2018 You redeem via website. It's been very reliable for us. Luckily, it's a Bank of America website, not Royal Caribbean. Link to comment Share on other sites More sharing options...
Detailedplanner Posted June 10, 2018 Author #3 Share Posted June 10, 2018 Host Clarea, Did you have to do anything once on board? I have redeemed som but they have not posted to my upcoming cruise and when I call they tell me "it should post Two weeks before I board". Is that true? Also, do you know I'd I can redeem once on board for casino if I want? Link to comment Share on other sites More sharing options...
slvrbllt Posted June 10, 2018 #4 Share Posted June 10, 2018 Redeemed mine at various times, starting in November last year for a cruise leaving in 8 days. They all showed up last week (maybe week before) on our invoice and in the cruise planner. Have done several times with no issues. Always print the confirms just in case, but never needed them. Can take out as cash from guest services. Link to comment Share on other sites More sharing options...
jcc1025 Posted June 10, 2018 #5 Share Posted June 10, 2018 We have redeemed them for a couple of cruises, next one in Aug and it has been very east. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Clarea Posted June 10, 2018 #6 Share Posted June 10, 2018 Host Clarea, Did you have to do anything once on board? I have redeemed som but they have not posted to my upcoming cruise and when I call they tell me "it should post Two weeks before I board". Is that true? Also, do you know I'd I can redeem once on board for casino if I want? You don't have to do anything, the OBC will show up on your onboard account, usually on the second day. You cannot directly use OBC for the casino. However, you can get a cash advance againist your omboard account for a 5% fee. Link to comment Share on other sites More sharing options...
Merion_Mom Posted June 10, 2018 #7 Share Posted June 10, 2018 Has anyone had issues with redemption of points for on board credit? How does it work? I don't want to deal with the guest services while onboard Thanks https://www.managerewardsonline.com/RMSapp/Ctl/entry?pid=grprwd&vid=RCCL&origin=OLB&tks=8a41aa48628a5c730163e76022fb543a I was able to use mine pre-cruise in my Cruise Planner. Easy Peasy. Link to comment Share on other sites More sharing options...
Detailedplanner Posted June 10, 2018 Author #8 Share Posted June 10, 2018 Thank you everyone! Just reading how guest relations on Anthem is always so crowded and trying to avoid it if at all possible Link to comment Share on other sites More sharing options...
CruisinPedsNurse Posted June 10, 2018 #9 Share Posted June 10, 2018 Luckily, it's a Bank of America website, not Royal Caribbean. Isn’t that the truth? Also, to add to that fact you deal with Bank of America or mostly just online, and not the royal Caribbean employee on the other side of the phone. Personally, I have never had any issues redeeming points but I don’t find anything overly exciting to redeem either. They should really improve their “reward” program. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
JayhawkCruiser23 Posted June 11, 2018 #10 Share Posted June 11, 2018 Hey, I'm piggy backing of OP's question but since mine is similar thought I would ask here. I redeemed points for OBC on 5/21. We have not seen it yet in the Cruise Planner. When we redeemed points for money off the cruise it posted in a couple of days. Should I contact someone or will it just magically appear? I wanted to use it to buy drink packages before our cruise at the end of July. Link to comment Share on other sites More sharing options...
Clarea Posted June 11, 2018 #11 Share Posted June 11, 2018 (edited) Hey, I'm piggy backing of OP's question but since mine is similar thought I would ask here. I redeemed points for OBC on 5/21. We have not seen it yet in the Cruise Planner. When we redeemed points for money off the cruise it posted in a couple of days. Should I contact someone or will it just magically appear? I wanted to use it to buy drink packages before our cruise at the end of July. They apply OBC redemptions in order of sailing. It will probably show up within a couple of weeks. Edited June 11, 2018 by Host Clarea Link to comment Share on other sites More sharing options...
KBD1516 Posted June 11, 2018 #12 Share Posted June 11, 2018 The only time I ever had a problem was the only time I didn’t get a confirmation email. So make sure you get the email confirming the obc. Then print it out and take it with you. Obc shows up 24 hours after Embarkation. I don’t know when it shows on cruise planner. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
KALCJ1 Posted June 11, 2018 #13 Share Posted June 11, 2018 You can call and ask that the OBC be applied right away. Just tell them that you want to use the OBC to make a purchase in your cruise planner. I did this for our Feb cruise and the OBC was applied within 24-48 hours after my phone call. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Ellceee Posted June 11, 2018 #14 Share Posted June 11, 2018 My OBC from the RC card showed up today in my cruise planner. My cruise is in 26 days. Link to comment Share on other sites More sharing options...
brevardcruiser Posted June 11, 2018 #15 Share Posted June 11, 2018 Isn’t that the truth? Also, to add to that fact you deal with Bank of America or mostly just online, and not the royal Caribbean employee on the other side of the phone. Personally, I have never had any issues redeeming points but I don’t find anything overly exciting to redeem either. They should really improve their “reward” program. Sent from my iPhone using Forums I’m gonna ask a similar question... if you don’t think their rewards are exciting what card would you choose? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
JayhawkCruiser23 Posted June 11, 2018 #16 Share Posted June 11, 2018 Thank you for your quick responses! Link to comment Share on other sites More sharing options...
Rare BillOh Posted June 11, 2018 #17 Share Posted June 11, 2018 Host Clarea, Did you have to do anything once on board? I have redeemed som but they have not posted to my upcoming cruise and when I call they tell me "it should post Two weeks before I board". Is that true? Also, do you know I'd I can redeem once on board for casino if I want? Once you do the redemption via the BOA website, hang on to the confirmation email you receive. If you chose onboard credit, it may not show on Royal's website till just a few days before the cruise. I've heard of people who didn't have it once on board taking that receipt to Guest Services and it is applied after they check with the home office. Be aware When Royal gets notice that you redeeemed points for OBC, it sits on someone desk till a week or two before your cruise. Nobody at Crown and Anchor can tell you if they have it or not. Link to comment Share on other sites More sharing options...
RFerrington Posted June 11, 2018 #18 Share Posted June 11, 2018 We redeemed points from our RC Visa card a number of weeks for OBC on our upcoming 30 June Grandeur cruise. It showed up as available online OBC this weekend, so approximately 3 weeks prior to cruise date. Link to comment Share on other sites More sharing options...
shirleygr Posted June 11, 2018 #19 Share Posted June 11, 2018 I redeemed points at two different points for my upcoming cruise. The first OBC showed up maybe two weeks ago and the second one showed up this past Friday. We sail in 17 days. Link to comment Share on other sites More sharing options...
karena1 Posted June 11, 2018 #20 Share Posted June 11, 2018 That is what I don't like about the Royal Card. When I redeem points, I want it to show up right away! Guess i will call and tell them I want to use it to book excursions and see if they will apply it We switched to a Barclays Elite. Super easy! I ask for a travel credit and within 2 days it shows up on my credit card. Plus we get 2x for every $1 vs Royal only giving you 2 points on Royal purchases. Link to comment Share on other sites More sharing options...
suesnake2002 Posted June 11, 2018 #21 Share Posted June 11, 2018 My last cruise it showed up in enough time to use towards stuff on the cruise planner Sent from my SAMSUNG-SM-N920A using Tapatalk Link to comment Share on other sites More sharing options...
smithblat Posted June 13, 2018 #22 Share Posted June 13, 2018 Where in the cruise planner should I look to see if the redeemed OBC has been processed? Thanks. Link to comment Share on other sites More sharing options...
ElkGroveCruiser Posted June 13, 2018 #23 Share Posted June 13, 2018 We recently redeemed points for a free cruise via our personal cruise consultant with RCI while booking over the phone and she dialed in the rewards desk associate and they did it for us on the spot. Made it very easy and pain-free. Link to comment Share on other sites More sharing options...
steveru621 Posted June 13, 2018 #24 Share Posted June 13, 2018 Where in the cruise planner should I look to see if the redeemed OBC has been processed? Thanks. If I remember correctly it just shows up near the top when you are in the cruise planner. Link to comment Share on other sites More sharing options...
Ellceee Posted June 13, 2018 #25 Share Posted June 13, 2018 mine shows up as pop up when I log onto the cruise planner. Link to comment Share on other sites More sharing options...
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