Coffeeluvr05 Posted June 24, 2018 #1 Share Posted June 24, 2018 I went to look at internet options again for our Alaska sailing on the grand and they are gone. Only the calling pkg for $49 is there. Are changes being made? Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Kamloops50 Posted June 24, 2018 #2 Share Posted June 24, 2018 Internet packages are only available on board. They don't sell packages by the minute. Its by the amount of data you want a day and what your going to use it for. Link to comment Share on other sites More sharing options...
fishywood Posted June 24, 2018 #3 Share Posted June 24, 2018 Internet packages are only available on board. They don't sell packages by the minute. Its by the amount of data you want a day and whatyour going to use it for. ??? Until the reports that began appearing on Friday, everyone with a cruise booking has be able to purchase either the by-the-minute, or the unlimited tiers on the three ships offering them (Regal, Grand, Coral), through the cruise personalizer. Are they going to add unlimited plans to more ships? Would be very odd to do so in the middle of a seasonal deployment; those types of changes usually take effect after each respective ship's spring or fall repo cruise. My guess is that Princess is simply doing maintenance on that option. Their favorite time to pull things offline has always been right after close of business on Friday (just to drive the weekend CSOs crazy I suppose). Link to comment Share on other sites More sharing options...
Kamloops50 Posted June 24, 2018 #4 Share Posted June 24, 2018 ??? Until the reports that began appearing on Friday, everyone with a cruise booking has be able to purchase either the by-the-minute, or the unlimited tiers on the three ships offering them (Regal, Grand, Coral), through the cruise personalizer. My guess is that Princess is doing maintenance on that option. Their favorite time to pull things offline has always been right after close of business on Friday (just to drive the weekend CSOs crazy I suppose) We were on the Grand in Feb 2018. That is the way Internet was set up. They were testing it on the Grand. No time date for removing the packages. They were hoping to roll it fleet width over the next 18 months. Link to comment Share on other sites More sharing options...
fishywood Posted June 24, 2018 #5 Share Posted June 24, 2018 We were on the Grand in Feb 2018. That is the way Internet was set up. But there have been plenty of posts from people with bookings on the three ships offering unlimited plans (including Grand) that those plans were available for pre-purchase in their cruise personalizers. Link to comment Share on other sites More sharing options...
Coffeeluvr05 Posted June 24, 2018 Author #6 Share Posted June 24, 2018 ??? Until the reports that began appearing on Friday, everyone with a cruise booking has be able to purchase either the by-the-minute, or the unlimited tiers on the three ships offering them (Regal, Grand, Coral), through the cruise personalizer. Are they going to add unlimited plans to more ships? Would be very odd to do so in the middle of a seasonal deployment; those types of changes usually take effect after each respective ship's spring or fall repo cruise. My guess is that Princess is simply doing maintenance on that option. Their favorite time to pull things offline has always been right after close of business on Friday (just to drive the weekend CSOs crazy I suppose). Exactly...we were considering purchasing. I guess we can wait until we get onboard and then we can use OBC to pay for it. We have free grats and premier bev pkg so we gotta spend it somehow [emoji6] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Mary loves to travel Posted June 24, 2018 #7 Share Posted June 24, 2018 That’s happened to me a few times. Try logging out and logging back in. If that doesn’t work, try again later. The missing internet package from the options available for purchase has so far been a temporary problem. Link to comment Share on other sites More sharing options...
pablo222 Posted June 24, 2018 #8 Share Posted June 24, 2018 ??? Until the reports that began appearing on Friday, everyone with a cruise booking has be able to purchase either the by-the-minute, or the unlimited tiers on the three ships offering them (Regal, Grand, Coral), through the cruise personalizer.. I think the current MIA ordering is more likely some goof, like the per-ordered water pricing, than a change in policy. I certainly think mr. loops comment is far fetched. Link to comment Share on other sites More sharing options...
myfuzzy Posted June 24, 2018 #9 Share Posted June 24, 2018 Thank you everyone, I thought I was going crazy. I went to look into my upcoming cruise on the CB and there was nothing in the internet section......this is all I have In-Cabin Calling To Shore Item-6034 Form10 minutes $49.50 0 12345678910 Link to comment Share on other sites More sharing options...
gwcruzer Posted June 24, 2018 #10 Share Posted June 24, 2018 The internet package was missing from my cruise planner too. I was able to call Princess and book package through customer service. I was sent a confirming e-mail and the package is now showing up as pd on my cruise planner. Gail Link to comment Share on other sites More sharing options...
Wblotner Posted June 25, 2018 #11 Share Posted June 25, 2018 The internet package was missing from my cruise planner too. I was able to call Princess and book package through customer service. I was sent a confirming e-mail and the package is now showing up as pd on my cruise planner. Gail What ship are you on? When I called today they told me that Royal was changing to the new unlimited internet. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
km3045 Posted June 25, 2018 #12 Share Posted June 25, 2018 I booked Caribbean Princess a week ago Thurs and paid for it in full a week ago Fri. In the week since booking, I've seen the internet packages listed, 3 of them I think. However, since Thurs or Fri, I've only seen the 49.95 local calls to shore mentioned by myfuzzy. Ive been in and out of Cruise Personalizer several times doing other things, but the Internet packages haven't returned. Guess I'll have to call them about it? Weird. Link to comment Share on other sites More sharing options...
moki'smommy Posted June 25, 2018 #13 Share Posted June 25, 2018 Well, this thread got me curious--the internet packages have been removed from our Alaska cruises on the Golden. Link to comment Share on other sites More sharing options...
myfuzzy Posted June 25, 2018 #14 Share Posted June 25, 2018 Maybe we've been disconnected!!!!:eek::eek: Link to comment Share on other sites More sharing options...
brt49 Posted June 25, 2018 #15 Share Posted June 25, 2018 They disappeared from my August 2018 emerald Greece cruise. Sent from my 2PYB2 using Forums mobile app Link to comment Share on other sites More sharing options...
Prettay128 Posted June 25, 2018 #16 Share Posted June 25, 2018 I just looked in my personalizer for the Grand in Sept. I happened to have the unlimited internet access in my cart waiting for payment. When I clicked into the cart to pay it said "out of stock" ???:eek: Link to comment Share on other sites More sharing options...
eagletwo Posted June 25, 2018 #17 Share Posted June 25, 2018 Just checked our August 25th departure on the Caribbean Princess. Internet package is gone. Oh well, can't contact the office for 7 days . Link to comment Share on other sites More sharing options...
IECalCruiser Posted June 25, 2018 #18 Share Posted June 25, 2018 Well' date=' this thread got me curious--the internet packages have been removed from our Alaska cruises on the Golden.[/quote']It’s missing for our Golden cruise in September. The Golden should have the equipment for rolling out the higher speed daily plans and I hope that is why. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
fishywood Posted June 25, 2018 #19 Share Posted June 25, 2018 I just looked in my personalizer for the Grand in Sept. I happened to have the unlimited internet access in my cart waiting for payment. When I clicked into the cart to pay it said "out of stock" ???:eek: Just checked our August 25th departure on the Caribbean Princess. Internet package is gone. Oh well, can't contact the office for 7 days . This could be simply because they are changing the description and/or terms & conditions and assigning a new item number to the plan. Same thing happened a couple years ago with the Soda and More--disappeared from everyone's carts or purchases just because of something deleted from the verbiage on future sales. Reappeared a few days later. Link to comment Share on other sites More sharing options...
BigGuy25 Posted June 25, 2018 #20 Share Posted June 25, 2018 They’ve been gone for several weeks. I first noticed it on June 8th. When I called the agent said she wasn’t sure why! I was checking for our TA on the Regal in September. She said Elite would have unlimited for free but didn’t know why the other packages had disappeared. It must have just happened at that time. Link to comment Share on other sites More sharing options...
Wblotner Posted June 25, 2018 #21 Share Posted June 25, 2018 I just called princess and they manually added to my reservation Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
pablo222 Posted June 25, 2018 #22 Share Posted June 25, 2018 I just called princess and they manually added to my reservation So much for the claim here (by another poster) that the packages are only available on board.... Link to comment Share on other sites More sharing options...
Wblotner Posted June 25, 2018 #23 Share Posted June 25, 2018 So much for the claim here (by another poster) that the packages are only available on board.... This isn’t the daily package - still the by minute packages Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
pablo222 Posted June 25, 2018 #24 Share Posted June 25, 2018 This isn’t the daily package - still the by minute packages The poster I was referring to also claimed that the minute package was not available at all. Thank you for posting your real-life experience. Link to comment Share on other sites More sharing options...
gvre Posted June 25, 2018 #25 Share Posted June 25, 2018 So much for the claim here (by another poster) that the packages are only available on board.... We are the onRoyal July 12. I tried to add my internet minutes and it was not availableon my cruise personalizer. I called Princessand they did it manually. The girl told met hey are working on updating the internet package to include unlimited internet $14.95 per/day one device or $24.99 for up to 4 devices. Since I have to work on the cruise I might consider it. Link to comment Share on other sites More sharing options...
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