PoohUnderstands Posted November 14, 2018 #26 Share Posted November 14, 2018 Talk about bad timing! I have to pay the deposit on a cruise I had on hold today and my category is sold out! So I guess it will be a long hold time waiting for a Princess rep. to do it over the phone!!!! 9 minutes and counting for a l o n g, l o n g, hold! Pooh Link to comment Share on other sites More sharing options...
tinadago Posted November 14, 2018 Author #27 Share Posted November 14, 2018 On 10/21/2018 at 8:45 PM, JohninDC said: New error message 'An error has occurred. parsererror' Link to comment Share on other sites More sharing options...
ggprincess2004 Posted November 14, 2018 #28 Share Posted November 14, 2018 Yes, just a few minutes ago. Popped over here to see if it was just me, or their website. Link to comment Share on other sites More sharing options...
PoohUnderstands Posted November 14, 2018 #29 Share Posted November 14, 2018 heads up. website operational again. Pooh Link to comment Share on other sites More sharing options...
PoohUnderstands Posted November 14, 2018 #30 Share Posted November 14, 2018 Question to those on hold. Please tell me you got through by now! How long total did you guys have to wait to get a representative? I need to speak to a live body even though website is up again. Pooh Link to comment Share on other sites More sharing options...
cruzrbachoua Posted November 14, 2018 #31 Share Posted November 14, 2018 I don't show website is working...still cant log in....I waited roughly 2 hours and was told network is down in santa clarita...no one can call intercompany to other depts. and no one can book anything Link to comment Share on other sites More sharing options...
SeaworthyJade Posted November 14, 2018 #32 Share Posted November 14, 2018 Hmm...I'm still getting same error... Link to comment Share on other sites More sharing options...
richsea Posted November 14, 2018 #33 Share Posted November 14, 2018 I can’t sign in either; tried both mine and my wife’s login and neither one works. Glad to see it’s not just me, misery loves company! Link to comment Share on other sites More sharing options...
Rare MISTER 67 Posted November 14, 2018 #34 Share Posted November 14, 2018 I've tried HAL, RCCL and MSC and they all have the same problem, can't get through on the phone either. There might be a massive hack going on the major cruise lines or a meltdown of their server. Link to comment Share on other sites More sharing options...
Corinda Posted November 14, 2018 #35 Share Posted November 14, 2018 I could sign in by re-entering my password but my booking is gone. Called princess and they are "experiencing a high volume of calls" 🙂 YIKES Link to comment Share on other sites More sharing options...
lets_dance Posted November 14, 2018 #36 Share Posted November 14, 2018 Same issue. I am noticing that is is no longer taking a password over 8 characters and if I do a "Forgot your password", the system cannot find my account. I hope they fix the issue soon. Link to comment Share on other sites More sharing options...
PoohUnderstands Posted November 14, 2018 #37 Share Posted November 14, 2018 phones back up I got a rep. at 47 minute hold mark. Pooh Link to comment Share on other sites More sharing options...
cruzrbachoua Posted November 14, 2018 #38 Share Posted November 14, 2018 what did the rep say Link to comment Share on other sites More sharing options...
Bubbs33 Posted November 14, 2018 #39 Share Posted November 14, 2018 Can sign in using booking # but can't navigate or do anything once in. Thinking best to wait to tomorrow. Even if it comes back online obviously many people will be trying to access. Link to comment Share on other sites More sharing options...
voljeep Posted November 14, 2018 #40 Share Posted November 14, 2018 email or password can not be found - try again later password - 7 letters 1 number Link to comment Share on other sites More sharing options...
CTBob Posted November 14, 2018 #41 Share Posted November 14, 2018 I have three cruises booked with three different cruise lines and on every one there is a thread complaining about the web site so know that you are not alone. Cruise lines just can't get this right! Bob Link to comment Share on other sites More sharing options...
Rare TracieABD Posted November 14, 2018 #42 Share Posted November 14, 2018 This is why Cruise Critic is awesome... I am having the same issue and now i know it is on the company end and not a personal issue. That’s worth the price of admission... 1 Link to comment Share on other sites More sharing options...
PoohUnderstands Posted November 14, 2018 #43 Share Posted November 14, 2018 (edited) Rep. said that the "system" was done and now is back up. She didn't know why. Fires not near them and not affecting them in Santa Clarita. I am cancelling one cruise and using those funds to pay the deposit I owed today for another cruise I am booking and she is able to do it. Also even though my screen was blank I was able to pay a deposit on another cruise online just a few minutes ago. Haven't tried to resign in though. Yeah, website, again, down. Guess I had a quick window of "Fixed" the last time. I too am showing doesn't find my email and login passwd. Pooh Edited November 14, 2018 by PoohUnderstands Link to comment Share on other sites More sharing options...
mtmorrisgirl Posted November 14, 2018 #44 Share Posted November 14, 2018 I just signed in and the system is up again as of 11:19 am CST Link to comment Share on other sites More sharing options...
cruzrbachoua Posted November 14, 2018 #45 Share Posted November 14, 2018 yup I was finally able to log in as well and get into my personalizer... Link to comment Share on other sites More sharing options...
colville2002 Posted November 14, 2018 #46 Share Posted November 14, 2018 Confirmed working again here in the UK as well Link to comment Share on other sites More sharing options...
NanaE Posted November 14, 2018 #47 Share Posted November 14, 2018 Yes, same here. Hopefully we'll be able to get through later today. Link to comment Share on other sites More sharing options...
neilrr Posted November 14, 2018 #48 Share Posted November 14, 2018 I was having problems too... Thought it was me!!! It is up and running at 3:40 PM EST... Have a great evening!!! Link to comment Share on other sites More sharing options...
TSM AND JP Posted November 18, 2018 #49 Share Posted November 18, 2018 It looks like they are still having problems with the website. I want to log in and book tours but keep getting an error message. Frustrating. Link to comment Share on other sites More sharing options...
rocklinmom Posted November 18, 2018 #50 Share Posted November 18, 2018 Yes ever since they changed the website format it has been having problems. I have been trying to look at shore excursions in my Personalizer and it keeps logging me out and saying "error". What a pain! 😆 Link to comment Share on other sites More sharing options...
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