scorpluvsdolphins Posted December 11, 2018 #1 Share Posted December 11, 2018 (edited) Something is not right. “Cruises” total payment is Cheaper than RCCL on their site. This is a violation of RCCL. When I call Royal, they won’t honor the price. I called “Cruises” and asked them about this. The unknowledgeable person kept talking about port charges. I asked to speak to a supervisor and was put on hold for a long time. No one ever picked up. Royal said their policy is still the same. No website can advertise a lower price. But this large TA IS! Royal said when you call they can offer a lower price because of group bookings, etc., but NOT on their website. Anyone else noticing this? who do I email about this violation? I want the lower price. Example: 4B 3/15 Navigator Royal says $1657. “Cruises” says $1491. Big difference when you use the 150%. Edited December 11, 2018 by scorpluvsdolphins Misspelling Link to comment Share on other sites More sharing options...
Ken at the beach Posted December 11, 2018 #2 Share Posted December 11, 2018 (edited) 14 minutes ago, scorpluvsdolphins said: Something is not right. “Cruises” total payment is Cheaper than RCCL on their site. This is a violation of RCCL. When I call Royal, they won’t honor the price. I called “Cruises” and asked them about this. The unknowledgeable person kept talking about port charges. I asked to speak to a supervisor and was put on hold for a long time. No one ever picked up. Royal said their policy is still the same. No website can advertise a lower price. But this large TA IS! Royal said when you call they can offer a lower price because of group bookings, etc., but NOT on their website. Anyone else noticing this? who do I email about this violation? I want the lower price. Example: 4B 3/15 Navigator Royal says $1657. “Cruises” says $1491. Big difference when you use the 150%. If you are talking about 3/15 of 2019 then the TA is not advertising group space as all group space is recalled by Royal at 120 days prior to sailing or around November 15th. edit. Just checked. There are no balcony cabins on Royals site available. Edited December 11, 2018 by Ourusualbeach Link to comment Share on other sites More sharing options...
Clarea Posted December 11, 2018 #3 Share Posted December 11, 2018 10 minutes ago, scorpluvsdolphins said: ... I want the lower price. ... So book with the travel agent. 2 1 Link to comment Share on other sites More sharing options...
lizardhowson Posted December 11, 2018 #4 Share Posted December 11, 2018 13 minutes ago, scorpluvsdolphins said: Something is not right. “Cruises” total payment is Cheaper than RCCL on their site. This is a violation of RCCL. When I call Royal, they won’t honor the price. I called “Cruises” and asked them about this. The unknowledgeable person kept talking about port charges. I asked to speak to a supervisor and was put on hold for a long time. No one ever picked up. Royal said their policy is still the same. No website can advertise a lower price. But this large TA IS! Royal said when you call they can offer a lower price because of group bookings, etc., but NOT on their website. Anyone else noticing this? who do I email about this violation? I want the lower price. Example: 4B 3/15 Navigator Royal says $1657. “Cruises” says $1491. Big difference when you use the 150%. Why does this bother you ?? Let those who want to book with the TA do so. Link to comment Share on other sites More sharing options...
Rare crusinthrough Posted December 11, 2018 #5 Share Posted December 11, 2018 11 minutes ago, scorpluvsdolphins said: I want the lower price. Example: 4B 3/15 Navigator Royal says $1657. “Cruises” says $1491. Big difference when you use the 150%. Book with the TA. I don’t see the big issue. What would reporting the problem do? The only thing I can see happening is the TA increacing their rate to match RC. RC isn’t going to lower their rate. What am I missing? 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted December 11, 2018 #6 Share Posted December 11, 2018 (edited) Based on the prices that you posted you are quoting a price for a single person. You can’t compare that price. The only price you can compare is the total cost of the cabin that includes all taxes and fees. Edited December 11, 2018 by Ourusualbeach Link to comment Share on other sites More sharing options...
scorpluvsdolphins Posted December 11, 2018 Author #7 Share Posted December 11, 2018 3 minutes ago, Host Clarea said: So book with the travel agent. Can’t. I booked on board, have the 150% SS and a now a casino certificate to add. Thinking about doing an inside. What does my $150 OBC drop to? might even change it to the Adventure or Rhapsody inside. I’ll pay about $800 less. Who do I email? Link to comment Share on other sites More sharing options...
scorpluvsdolphins Posted December 11, 2018 Author #8 Share Posted December 11, 2018 4 minutes ago, lizardhowson said: Why does this bother you ?? Let those who want to book with the TA do so. Because it is Royal’s policy and I want it honored. Why do you give a crap? YOU and others like you are why people STOPPED posting. Link to comment Share on other sites More sharing options...
Ken at the beach Posted December 11, 2018 #9 Share Posted December 11, 2018 1 minute ago, scorpluvsdolphins said: Can’t. I booked on board, have the 150% SS and a now a casino certificate to add. Thinking about doing an inside. What does my $150 OBC drop to? might even change it to the Adventure or Rhapsody inside. I’ll pay about $800 less. Who do I email? No one. The cabin is no longer available. You can’t prove anything. The price protection only comes into play if you’ve already booked it through Royal. Link to comment Share on other sites More sharing options...
scorpluvsdolphins Posted December 11, 2018 Author #10 Share Posted December 11, 2018 3 minutes ago, Ourusualbeach said: Based on the prices that you posted you are quoting a price for a single person. You can’t conpare that price. The only price you can compare is the total cost of the cabin that includes all taxes and fees. I did yesterday. I’m not new to this. Link to comment Share on other sites More sharing options...
scorpluvsdolphins Posted December 11, 2018 Author #11 Share Posted December 11, 2018 2 minutes ago, Ourusualbeach said: No one. The cabin is no longer available. You can’t prove anything. The price protection only comes into play if you’ve already booked it through Royal. It is on all their cabins, including the Rhapsody and Adventure Link to comment Share on other sites More sharing options...
Ken at the beach Posted December 11, 2018 #12 Share Posted December 11, 2018 2 minutes ago, scorpluvsdolphins said: I did yesterday. I’m not new to this. Did you book a cabin with a Royal? Do you have a quote from the other company? If the answer to either is no then you don’t have a claim to make. Link to comment Share on other sites More sharing options...
Ken at the beach Posted December 11, 2018 #13 Share Posted December 11, 2018 (edited) The way I read their 4 minutes ago, scorpluvsdolphins said: It is on all their cabins, including the Rhapsody and Adventure Then book your cabin and then you can start a claims process...you cannot do anything in advance https://secure.royalcaribbean.com/customersupport/bestPriceGuarantee.do Edited December 11, 2018 by Ourusualbeach Link to comment Share on other sites More sharing options...
Biker19 Posted December 11, 2018 #14 Share Posted December 11, 2018 30 minutes ago, scorpluvsdolphins said: Royal said their policy is still the same. No website can advertise a lower price. But this large TA IS! Has is ever occurred to you that the CSR you spoke to was wrong? Link to comment Share on other sites More sharing options...
scorpluvsdolphins Posted December 11, 2018 Author #15 Share Posted December 11, 2018 Just now, Ourusualbeach said: Did you book a cabin with a Royal? Do you have a quote from the other company? If the answer to either is no then you don’t have a claim to make. ALL their cabins on all Royal’s ships are like this. Yes, I have a 4B balcony booked, yes they confirmed their Price, then put me on hold and never picked back up. Can anyone one answer the question who to email? i always dread asking a question on these boards! If I how to handle this, believe me, I wouldn’t EVER ask here. Link to comment Share on other sites More sharing options...
Ken at the beach Posted December 11, 2018 #16 Share Posted December 11, 2018 2 minutes ago, scorpluvsdolphins said: ALL their cabins on all Royal’s ships are like this. Yes, I have a 4B balcony booked, yes they confirmed their Price, then put me on hold and never picked back up. Can anyone one answer the question who to email? i always dread asking a question on these boards! If I how to handle this, believe me, I wouldn’t EVER ask here. Read my next post and see the link I provided. 1 Link to comment Share on other sites More sharing options...
matj2000 Posted December 11, 2018 #17 Share Posted December 11, 2018 You can complain all you want. But I will bet nobody at RC really cares or does anything. You have no merit to make them change their price. This is the exact reason I don't book direct with RC and never book on board. As you are now finding out it really isn't a good deal...... Link to comment Share on other sites More sharing options...
Yorkvillain Posted December 11, 2018 #18 Share Posted December 11, 2018 11 minutes ago, Ourusualbeach said: Read my next post and see the link I provided. You have incredible patience Ken. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now