adam7392 Posted December 26, 2018 #1 Share Posted December 26, 2018 Hi All, Hoping someone with UK booking experience will be able to answer as I know US is totaly different. Just checked price of our Summer 2019 cruise which is now £444 cheaper. I booked using a FCC for myself and wife (also have 2 children in same cabin) so we have effectively paid a £150 deposit and have a total of $50 on board credit. Have just called Princess, as I booked direct online, but they are on holiday so I'm just wondering what are my options ? I could go online and cancel and then book another cabin - similar cabins are available online where we want. According to the invoice, cancellation at this point is 15% - I presume that is 15% of the deposit - i.e. £22.50 ? If I cancel online would I lose the FCC and hence the credit or will they let me keep this to apply to the new booking ? Alternatively is this something that needs to be done on the phone - and if so will Princess (UK) simply drop the £444 from the bill or make me go thru cancellation and rebook and if so same questions as above - i.e. is the FCC and onboard credit lost ? Thanks all and Happy New Year. Link to comment Share on other sites More sharing options...
CCFC Posted December 26, 2018 #2 Share Posted December 26, 2018 It will be 15% of the invoice not the deposit. Link to comment Share on other sites More sharing options...
Rare Denmal Posted December 26, 2018 #3 Share Posted December 26, 2018 I would wait and call princess today. They should be back working today. They should be able to do it with the 15% penalty Link to comment Share on other sites More sharing options...
antsp Posted December 26, 2018 #4 Share Posted December 26, 2018 You can refare once per booking for £50 pp Link to comment Share on other sites More sharing options...
fishnchips Posted December 26, 2018 #5 Share Posted December 26, 2018 (edited) UK princess closed today open tomorrow. it would be nice to find out the results though adam7392 please let us know Edited December 26, 2018 by fishnchips Link to comment Share on other sites More sharing options...
NSWP Posted December 27, 2018 #6 Share Posted December 27, 2018 (edited) I have had several 'refares' via Princess Australia inc overseas cruises. No problem re faring and no charge at all. It is wrong they charge UK pax a fee. Edited December 27, 2018 by NSWP Link to comment Share on other sites More sharing options...
adam7392 Posted December 27, 2018 Author #7 Share Posted December 27, 2018 OP here - Have just called Princess and for the benefit of any other UK residents in this situation who find this post this is what happened: Apparently you can do one 'Move over' per booking (his terminology not mine) at a cost of £100 (not sure if that is £25 per passenger or £50 per lead passenger or just a flat £100). The £100 is payable immediately and the fare was then reduced to the latest amount minus our £150 FCD and the £100 just paid. My wife's and my FCC is also transferred and my shareholder credit will also be sorted out. You end up receiving a new booking reference which may also have a negative effect as I booked via Topcashback so may now miss out on any cashback as that may now fail to track correctly. If the price drops again then I would need to cancel and rebook. So I've effectively got the latest price plus £100. All in all I'm happy enough with that, though it seems like our US and Aussie cousins get a better deal than us Brits. Thanks to everyone who replied and hopefully this post may be of use to others. Link to comment Share on other sites More sharing options...
antsp Posted December 27, 2018 #8 Share Posted December 27, 2018 Don’t worry about topcashback, Princess does not track the booking through to final payment Link to comment Share on other sites More sharing options...
adam7392 Posted December 27, 2018 Author #9 Share Posted December 27, 2018 3 minutes ago, antsp said: Don’t worry about topcashback, Princess does not track the booking through to final payment So you saying you never end up getting the cashback from them? - I am still wating for cashback from a Princess cruise in the Summer that I would have expected to have been paid by now. Link to comment Share on other sites More sharing options...
antsp Posted December 27, 2018 #10 Share Posted December 27, 2018 No, quite the opposite, I've had cashback paid on a cancelled cruise as well. Link to comment Share on other sites More sharing options...
Reina del Mar Posted December 27, 2018 #11 Share Posted December 27, 2018 Speak to them..you are allowed to re fare once ,in UK,..at an admin cost of £100 per booking. Link to comment Share on other sites More sharing options...
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