Elorac123 Posted February 15, 2019 #1 Share Posted February 15, 2019 Hi,just back from a princess cruise and we had put money in to our onboard account in units of $125 Aud When we got our first statement each unit of $125 became $139.10 Cheers Carole Link to comment Share on other sites More sharing options...
sewgood Posted February 15, 2019 #2 Share Posted February 15, 2019 What Princess ship did you sail on? Link to comment Share on other sites More sharing options...
Elorac123 Posted February 15, 2019 Author #3 Share Posted February 15, 2019 Sea Princess Bris to PNG Link to comment Share on other sites More sharing options...
Aus Traveller Posted February 15, 2019 #4 Share Posted February 15, 2019 That doesn't make sense. If they made an error and assumed you were depositing US$, it would have become around AUD $160. Just be happy that they seem to have given you an unexpected windfall. Link to comment Share on other sites More sharing options...
Elorac123 Posted February 15, 2019 Author #5 Share Posted February 15, 2019 6 minutes ago, Aus Traveller said: That doesn't make sense. If they made an error and assumed you were depositing US$, it would have become around AUD $160. Just be happy that they seem to have given you an unexpected windfall. Yes I know it doesn’t make sense to me but thought someone may know,it was a nice windfall,paid for my soda and more package plus cheers Carole Link to comment Share on other sites More sharing options...
sewgood Posted February 15, 2019 #6 Share Posted February 15, 2019 1 hour ago, Elorac123 said: Yes I know it doesn’t make sense to me but thought someone may know,it was a nice windfall,paid for my soda and more package plus cheers Carole I think it must have been a computer glitch. Sounds like they converted $US to $AUD at a rate of there own choosing. When no conversion was needed. Link to comment Share on other sites More sharing options...
Porky55 Posted February 15, 2019 #7 Share Posted February 15, 2019 Wouldn’t this conversion be unusual for Sea Princess seeing it is actually based in Aus and is all Australian dollars? Or do I have this wrong? Or do they still use US$ on this ship during some sailings / in the casino etc? Link to comment Share on other sites More sharing options...
Elorac123 Posted February 15, 2019 Author #8 Share Posted February 15, 2019 5 hours ago, sewgood said: What Princess ship did you sail on? 4 hours ago, Aus Traveller said: That doesn't make sense. If they made an error and assumed you were depositing US$, it would have become around AUD $160. Just be happy that they seem to have given you an unexpected windfall. 53 minutes ago, Porky55 said: Wouldn’t this conversion be unusual for Sea Princess seeing it is actually based in Aus and is all Australian dollars? Or do I have this wrong? Or do they still use US$ on this ship during some sailings / in the casino etc? Do not know why it happened but I am not complaining Link to comment Share on other sites More sharing options...
Aus Traveller Posted February 15, 2019 #9 Share Posted February 15, 2019 1 hour ago, Porky55 said: Wouldn’t this conversion be unusual for Sea Princess seeing it is actually based in Aus and is all Australian dollars? Or do I have this wrong? Or do they still use US$ on this ship during some sailings / in the casino etc? Yes - The Sea Princess uses all AUD. I typed my first response assuming it was an Australian-based ship and that turns out to be correct. I made the suggestion that there could have been a currency conversion applied when none was required, but the figures don't work for that scenario. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted February 17, 2019 #10 Share Posted February 17, 2019 Great result for you, I cannot explain it, the only thing I thought of was possibly a currency conversion which was not required or a discount/bonus being applied. Link to comment Share on other sites More sharing options...
Elorac123 Posted February 17, 2019 Author #11 Share Posted February 17, 2019 16 hours ago, MicCanberra said: Great result for you, I cannot explain it, the only thing I thought of was possibly a currency conversion which was not required or a discount/bonus being applied. Keep looking at my credit card account to see if they have found out.lol Cheers Carole Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted February 18, 2019 #12 Share Posted February 18, 2019 I am sure you will be fine now. Link to comment Share on other sites More sharing options...
RadioBoy Posted February 19, 2019 #13 Share Posted February 19, 2019 They might have calculated it as though paid credit in Singapore Dollar or New Zealand or even canadian dollar. Regardless.... what a nice little bonus! 🙂 Link to comment Share on other sites More sharing options...
feejul Posted February 19, 2019 #14 Share Posted February 19, 2019 Hi Carole The exact same thing happened to me - I sailed on the Golden Princess which left on 22 December, and I put some on board credit on and it showed as $139.10, so I called Princess and they had a look at the booking and they could only see the correct amount of the $125.00. They had no explanation for it. So I checked my credit card and it went through as the $125.00 (Aussie dollars). Once on-board I checked what credit I had and it was the $125.00. So it must be a glitch in their system somehwere. Link to comment Share on other sites More sharing options...
Elorac123 Posted February 19, 2019 Author #15 Share Posted February 19, 2019 1 hour ago, feejul said: Hi Carole The exact same thing happened to me - I sailed on the Golden Princess which left on 22 December, and I put some on board credit on and it showed as $139.10, so I called Princess and they had a look at the booking and they could only see the correct amount of the $125.00. They had no explanation for it. So I checked my credit card and it went through as the $125.00 (Aussie dollars). Once on-board I checked what credit I had and it was the $125.00. So it must be a glitch in their system somehwere. I was lucky that mine stayed the same then. Cheers Carole Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted February 19, 2019 #16 Share Posted February 19, 2019 Sounds like the glitch stuck as they are not aware of it as yet. Mums the word. Link to comment Share on other sites More sharing options...
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