Watch your SeaPass Account!

[Clarea]

1 hour ago, Boblovespikachu said:

Do you have to take care of erroneous charges before disembarking or can you call after the cruise? ...

 

You can call after the cruise.

[WeatherFx]

We just got off Serenade yesterday. Last day of cruise I confirmed that I had no towels that were not returned. Checked my invoice on the app before I went to bed, all was well. On the door in the morning is the paper invoice with a towel charge of $50 added overnight. I went to GS and they "apologize  for the charge and will credited me back immediately". Fortunately I caught it before I got off the ship so that it was easily resolved. Seems like they are substituting "towel charges" for the old "mini-bar charges" that you used to get.

[Boblovespikachu]

2 hours ago, Host Clarea said:

 

You can call after the cruise.

 

Thanks! I have no idea why my message posted twice!