lidiva Posted July 17, 2019 #1 Share Posted July 17, 2019 We are sailing on the Escape August 4th (18 days to go) and we still haven't heard from the pre-cruise concierge. Should we have gotten an email by now? Link to comment Share on other sites More sharing options...
goldmom Posted July 18, 2019 #2 Share Posted July 18, 2019 Did you get luggage tags in the mail? Generally there is a letter in that packet which gives you the Pre-cruise Concierge e-mail contact information. Most of the time that is all we've gotten although occasionally when we've been in the Owner's suite we've gotten an e-mail to request out liquor preferences. Link to comment Share on other sites More sharing options...
roger001 Posted July 18, 2019 #3 Share Posted July 18, 2019 If you need something, there is a concierge desk phone number (listed somewhere on NCL site) you can call. They've always been helpful for me when I need s bit of help with restaurant reservations. Otherwise, as mentioned, only info in the luggage tags mailing I believe. Link to comment Share on other sites More sharing options...
raitch Posted July 18, 2019 #4 Share Posted July 18, 2019 When we received our luggage tags we didn’t get the pre-cruise concierge letter. We just emailed them and asked what our choices were. It did take a few days but we got a response and then confirmation of our choices. NorwegianConciergeDesk@ncl.com Link to comment Share on other sites More sharing options...
Shoppie124 Posted July 18, 2019 #5 Share Posted July 18, 2019 Our letter came with our luggage tags. Phone number is 1.855.625.4283 they close at 6pm EST. I talked to them today. They were very helpful! Link to comment Share on other sites More sharing options...
*Luv2Cruz* Posted November 30, 2019 #6 Share Posted November 30, 2019 How far in advance can we call them? TIA [emoji4]Sent from my VS995 using Tapatalk Link to comment Share on other sites More sharing options...
dexddd Posted November 30, 2019 #7 Share Posted November 30, 2019 50 minutes ago, *Luv2Cruz* said: How far in advance can we call them? TIA Sent from my VS995 using Tapatalk Unlike DCL concierge who will take and confirm requests far out, NCL seems to take the requests but only confirm a few weeks from sailing. That is via email though and only called once to follow up on email which again got confirmed later on. Link to comment Share on other sites More sharing options...
FLcruisergrl Posted November 30, 2019 #8 Share Posted November 30, 2019 I had contacted them last month to ask a question about our March cruise and they went ahead and emailed me the letter for our choices of pillows, tea, etc. I hadn’t planned on contacting them about those until sometime in January, but they went ahead and confirmed all of our selections. Honestly, I was surprised-they usually aren’t that proactive! Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted November 30, 2019 #9 Share Posted November 30, 2019 1 hour ago, *Luv2Cruz* said: How far in advance can we call them? TIA You will get a letter via snail mail 50 days prior to departure. The pre-concierge can not do anything that you can do own your own. By 50 days out, some of the shows and prime time dining will be sold out. Best you do it yourself exactly 130 days prior to departure online. Link to comment Share on other sites More sharing options...
Chipster2 Posted November 30, 2019 #10 Share Posted November 30, 2019 5 hours ago, BirdTravels said: You will get a letter via snail mail 50 days prior to departure. The pre-concierge can not do anything that you can do own your own. By 50 days out, some of the shows and prime time dining will be sold out. Best you do it yourself exactly 130 days prior to departure online. I recall being able to book specialty dining only 90 or 100 days out depending on cabin category. Has this been changed to 130 days? How recent? Thanks. Link to comment Share on other sites More sharing options...
Two Wheels Only Posted November 30, 2019 #11 Share Posted November 30, 2019 7 minutes ago, Chipster2 said: I recall being able to book specialty dining only 90 or 100 days out depending on cabin category. Has this been changed to 130 days? How recent? Thanks. 130 for suites. 120 for everyone else. It changed a while ago. Link to comment Share on other sites More sharing options...
Chipster2 Posted November 30, 2019 #12 Share Posted November 30, 2019 1 minute ago, Two Wheels Only said: 130 for suites. 120 for everyone else. It changed a while ago. Missed that somehow, thanks. Link to comment Share on other sites More sharing options...
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