Club Royale call center

[Robinhill]

Has anyone else experienced the difference in pricing and ability to assist in price drops when calling the foreign call center rather than getting the american call center?  The foreign one never can give me the pricing that it shows online on the website- there are always problems with applying the DEAL or the Flash sales etc.  I am always told they cannot combine that with the casino 5% or the other casino discounts yet when i call the call center in the states, they seem to be able to do so.  It's frustrating !

[sellwingri]

I never speak with Jamaica call center.  I hang up and call back a few minutes later.  Last time I called, I got Jamaica 4 times but waited 5 minutes and finally reached Oregon.  The foreign call centers work strictly from a script and haven’t got a clue how to handle any questions that aren’t on their script. 

 

[cruisegirl1]

I prefer the American call center when I have done  sort of specific question.

 

I have had a few instances when the offshore call  center has given me (I believe) wrong pricing/cabin upgrade information in my favor.  One I booked right away. The second time, I didn’t book but when I called back 20 minutes later and got the US, I was able to give them the name of the agent who had helped me a few minutes prior and they honored the accommodation/price. 

M

 

 

 

[sandebeach]

I had a not-so-good experience last week. I called the Casino Call Center to ask about moving my balcony room on Deck 6 up to a balcony on Deck 9. I told him I was aware it was a different category and asked what the upgrade charge would be. I was expecting maybe a $100 difference. When he told me it would cost $1,500 to change the room, I just said No thank you and hung up. I will call back next week. 

[JessyCruises]

When I call I always pick option 2 for a new booking even when I am calling about an existing one.  I find I have better luck

[Robinhill]

1 hour ago, Canadian Disney Mom said:

When I call I always pick option 2 for a new booking even when I am calling about an existing one.  I find I have better luck

ugh i tried that and have called back 10 times today- always getting Jamaica and cant get them to give me the online price- they always say i will lose the casino 5 and i will lose my 300 off that i received while on my last cruise.  i cant seem to get Oregon for some reason

[3red7s]

How can you tell which location you are reaching?  by the accent?

[Robinhill]

sometimes but moreso because sometimes they dont seem to know what i am talking about when i say there is a Deal Nrd discount of $50 or a Maryland Resident discount etc.  it also sounds like they are reading a “script” to you rather than actually knowing the product and what they are talking about.

Edited July 19, 2019 by Robinhill
misspelling

[sellwingri]

1 hour ago, 3red7s said:

How can you tell which location you are reaching?  by the accent?

The person who answers has a very heavy accent.

[SherriZ366]

Didn't know that RCCL had a Jamaica call center.  If I get an agent outside of the US, they are usually in Guatemala.  

[Robinhill]

 am going to try again today after 9.  Hopefully i will get the US call center today.  I mean, I am talking about an $85 price drop!  I can't let that pass can I? LOL

[sellwingri]

10 hours ago, SherriZ366 said:

Didn't know that RCCL had a Jamaica call center.  If I get an agent outside of the US, they are usually in Guatemala.  

Very true for other RCI departments but Casino Call Center is Jamaica.