Negative review not being posted

[CSAU]

Has anyone experienced this?  We had a bad recent experience with Royal Caribbean Majesty of the Sea so I wanted to share what happened with the follow cruisers.  I wrote the review 2-day ago but it has not been posted.  The general turn around time is few hours with other review sites (Google, Tripadvisor etc.)  I wonder whether the negative reviews are being censored and filtered to create biased rating for the cruise lines? 

[broberts]

Reviews can take longer than two days to review.

 

 

[TxCityKat]

Did you receive an e-mail stating your review had been received?

 

See post #4 for important information in the thread titled Review Submission Questions - (my review is not showing up) at https://boards.cruisecritic.com/topic/2626192-review-submission-questions-my-review-is-not-showing-up/.

 

Kat  🐱

[CSAU]

Yes I have received the initial confirmation for my review submission.  They told me it can take up to 3-day to post the review but it has been 5-day.  I feel quite frustrated because I am battling with Royal Caribbean's customer service centre at the same time and they made me wait for almost 3-week now with no solution either. 

[TxCityKat]

Howdy again @CSAU!

 

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As for the negative reviews being censored and filtered to create biased rating for the cruise lines, this is absolutely not true. Only "one note" reviews, "letter to cruise line" reviews or "short paragraph-long" reviews are returned to the member with an explanation as to why the review could not be published. Cruise Critic wants well rounded reviews containing both positive and negative information regarding a majority of the requested criteria as mentioned above.

 

Hopefully, your review was well rounded and covered a majority of the criteria. Also, the delay in publishing is only due to a large volume of reviews to be processed by the Cruise Critic staff at this time. From my experience, they are processed one at a time and in order of receipt.

 

Wishing you lots of good luck 🍀 in your review being published shortly!  

 

Kat 🐱

 

[CSAU]

1. Was your review a "one note" review consisting of JUST your bad experience? No.

2. Did you cover ALL aspects of your cruise good & bad in detail? Yes.

3. Was it JUST a short one paragraph review about your bad experience? No. 

 

I've seen people wrote less than my review got published.  I talked about the poor customer service on the ship, how they messed up and gave the 3 of us a stateroom with 2 beds and my family ended up being separated to 2 rooms, talked about how few washrooms in the public areas got flooded, talked about how we love the dining room attendant are he is the only reason the ship get more than 1 star, also talked about how the Whitney Houston memoir show is a must see though the stage is tiny, also rated the teen's program as poor.  If I didn't touch ALL points mentioned in your "guideline", it should not be the reason my review cannot be published.  It's a review after all, not an essay pending to be marked by my professor for crying out loud! 

[Turtles06]

5 hours ago, CSAU said:

If I didn't touch ALL points mentioned in your "guideline", it should not be the reason my review cannot be published.  It's a review after all, not an essay pending to be marked by my professor for crying out loud! 

 

Just an FYI — Kat is a member of Cruise Critic just like the rest of us.  She’s been trying to assist you here. The guidelines are not hers, they are Cruise Critic’s. Obviously she posted them in an effort to help you, as they might explain why your review hasn’t been published. If you have issues with the handling of your review, you can certainly email CC’s Community Manager. Also, since you said in your first post that your purpose in writing the review was to share your “recent bad experience,” you can do that right now by posting on the RCI board, which is a very active board and where it will get many views and no doubt comments.  

[Host Hattie]

Your review is here

https://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=663219

[Turtles06]

3 hours ago, Host Hattie said:

Your review is here

https://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=663219

 

Thank you, Hattie, for the link.

 

@CSAU Having read your review, I think people would have found it more helpful if you had explained what had happened with your being given a two-person cabin when your booking was for three, what you were told on board, etc.  It’s incredibly unusual for something like that to happen.  Especially for that reason, I still think the RCI forum is a good place for you to bring this up. 

 

I hope your future cruises are happier. 

[CSAU]

13 hours ago, Turtles06 said:

 

Thank you, Hattie, for the link.

 

@CSAU Having read your review, I think people would have found it more helpful if you had explained what had happened with your being given a two-person cabin when your booking was for three, what you were told on board, etc.  It’s incredibly unusual for something like that to happen.  Especially for that reason, I still think the RCI forum is a good place for you to bring this up. 

 

I hope your future cruises are happier. 

 

Thanks for the suggestions. I am glad they finally posted my review after 6-day.   I didn't realize Kat does not work for CruiseCruitic and thanks for pointing that out.  I agree it's an unusual experience as we have never heard let alone experience it ever since we started cruising 15-year ago.  It further adds insult to injury when they refused to escalate my concern to someone with authority despite admitting their mistakes.